Amex Platinum Customer Service telephone navigation

Old Feb 12, 18, 8:31 pm
  #1  
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Join Date: Oct 2017
Posts: 8
Amex Platinum Customer Service telephone navigation

Hi!
I am a new cardholder for the Amex Platinum and just received my card today.
I tried calling customer service for a question about my account but I got confused by the menu options
I understand that the customer service number is 1 (800) 525-3355 and the Concierge is the 2nd option in the menu.
However - how do I navigate to:
  • inquiries about charges / fraud / reimbursement etc.
  • inquiries about MR points
  • inquiries about retention
Sorry if this is a silly question but would rather find out sooner rather than later. Having been a CSP cardholder for a few years - I guess I am used to speaking to a real person whenever I call customer service so navigating through the automated menu will take some getting used to.

Would appreciate any help! Thanks!
msb314 is offline  
Old Feb 12, 18, 9:33 pm
  #2  
ckr
 
Join Date: Mar 2015
Posts: 26
You can use the Amex app on iPhone (and probably Android) to get someone to pick up almost immediately. Tap "Account" -> "Help / Contact Us" -> "Membership Services." I haven't used this method since the new app was released a few weeks ago, but I'd imagine it still works.
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Old Feb 12, 18, 10:00 pm
  #3  
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Originally Posted by ckr View Post
You can use the Amex app on iPhone (and probably Android) to get someone to pick up almost immediately. Tap "Account" -> "Help / Contact Us" -> "Membership Services." I haven't used this method since the new app was released a few weeks ago, but I'd imagine it still works.
Oh I see it!
Thank you so much!
Will give it a try if I need something.
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Old Feb 13, 18, 8:11 am
  #4  
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AMEX now has one of the most annoying voicemail trees out there (and the voice recognition is completely worthless).

I just keep hitting "0" until I get a real person.
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Old Feb 14, 18, 1:02 pm
  #5  
 
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Originally Posted by Kacee View Post
AMEX now has one of the most annoying voicemail trees out there (and the voice recognition is completely worthless).

I just keep hitting "0" until I get a real person.
We do the same, but we were just repeating "agent" over and over and refusing to respond to any of the prompts questions until we got a real, live person.
Hitting "0" over and over sounds much easier. And much more quiet

Their voice menu H*** is among the worst.

GC
GeezerCouple is offline  

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