AMEX Platinum Sign Up Bonus Removed After Review
#46
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,731
I am not defending American Express. I am explaining how it works, based on my direct personal experience with this process, as well as what I have learned from reading posts in this forum.
For clarification, I believe Gasolin asked why American Express considers a return to be an abuse of their rewards system. That's not the same as asking whether American Express's reaction is abusive.
For clarification, I believe Gasolin asked why American Express considers a return to be an abuse of their rewards system. That's not the same as asking whether American Express's reaction is abusive.
We may be in the same situation as we now have a return on my husband's DL card that is a "threshold" charge. From this thread it seems now any refund would trigger a crawl back, not necessarily the "threshold" charge.
#48
Join Date: Jul 2011
Posts: 72
#49
Join Date: Sep 2009
Programs: United GS/MM, Marriott LT Titanium Elite
Posts: 242
I had a similar situation on an Amex business card. I crossed the spend threshold almost immediately, but made a refund of one of the charges. The sign up bonus points posted, then were removed, and I received an email from Amex warning me that gaming the points system was grounds for suspension of my account. I was a little offended by the email. After the next charge posted and I was above the spend threshold, the points automatically posted again.
#50
Join Date: Feb 2015
Location: Flyover Country
Posts: 157
I had a similar situation on an Amex business card. I crossed the spend threshold almost immediately, but made a refund of one of the charges. The sign up bonus points posted, then were removed, and I received an email from Amex warning me that gaming the points system was grounds for suspension of my account. I was a little offended by the email. After the next charge posted and I was above the spend threshold, the points automatically posted again.
#51
Join Date: Dec 2016
Location: Kansas City
Posts: 44
I'm not quite sure where to put this info but it's useful.
I had the Bus Plat card in January and used up my Airline Credits. I downgraded in February to the Bus Green card. In late February they offered me an upgrade back to the Bus Plat. It's the promo that they've had before (spend $10,000 in five months get 50,000 points.) Actually, it's not that great but I thought I'd take it. Well, since I've used my airline credits back in January and even though this is a new card (but same account number (that is the key)) they will not give me an additional $200 in airline credits even though the promo says we'll receive $200 in airline credits. I spoke with someone and they spoke to two supervisors and they said the same thing. I call BS and reneging.
If there is a better place for this data point let me know.
Best,
I had the Bus Plat card in January and used up my Airline Credits. I downgraded in February to the Bus Green card. In late February they offered me an upgrade back to the Bus Plat. It's the promo that they've had before (spend $10,000 in five months get 50,000 points.) Actually, it's not that great but I thought I'd take it. Well, since I've used my airline credits back in January and even though this is a new card (but same account number (that is the key)) they will not give me an additional $200 in airline credits even though the promo says we'll receive $200 in airline credits. I spoke with someone and they spoke to two supervisors and they said the same thing. I call BS and reneging.
If there is a better place for this data point let me know.
Best,