Free weekend night for Aspire Hilton credit card not honored?
Dec 16, 2018, 1:06 pm
#136
Join Date: Dec 2018
Posts: 8
I opened a new Aspire CC account on August 2nd. The Hilton free weekend night certificate is a general benefit of my card, and due between weeks 8 and 14 after card opening, but I haven't received it yet. We are now in week 19. I've called Amex 5-6 times and gotten nowhere. Reps are apologetic and tell me it should've been issued, but that doesn't help. A case was eventually opened by Amex on November 23rd, but the last time I inquired on December 12 no action had been taken. Similar calls to Hilton have gotten nowhere. I feel I could be having the same conversation this time next year. Does anyone have a new strategy (or a complaint line) I could try.
Update: Sod's law. My free weekend email arrived the next day. Week 19
Update: Sod's law. My free weekend email arrived the next day. Week 19
Last edited by JezFleming; Dec 17, 2018 at 5:31 pm Reason: Update available
Dec 17, 2018, 2:47 pm
#137
Join Date: Jan 2013
Posts: 1,435
It would be an interesting data point.
EDIT: I actually checked my wife's account again now that it's been a few days after her statement closed and the upgrade offer is back. I made a mistake, the credits are $250 for airline and $250 for resort, both, rather than $200 for airline. This does seem to be part of her offer to upgrade. I assume it's the same for you, but this is just an upgrade offer, not an upgrade WITH bonus spend like it was last month.
EDIT: I actually checked my wife's account again now that it's been a few days after her statement closed and the upgrade offer is back. I made a mistake, the credits are $250 for airline and $250 for resort, both, rather than $200 for airline. This does seem to be part of her offer to upgrade. I assume it's the same for you, but this is just an upgrade offer, not an upgrade WITH bonus spend like it was last month.
Dec 17, 2018, 10:00 pm
#138
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,216
I opened a new Aspire CC account on August 2nd. The Hilton free weekend night certificate is a general benefit of my card, and due between weeks 8 and 14 after card opening, but I haven't received it yet. We are now in week 19. I've called Amex 5-6 times and gotten nowhere. Reps are apologetic and tell me it should've been issued, but that doesn't help. A case was eventually opened by Amex on November 23rd, but the last time I inquired on December 12 no action had been taken. Similar calls to Hilton have gotten nowhere. I feel I could be having the same conversation this time next year. Does anyone have a new strategy (or a complaint line) I could try.
Update: Sod's law. My free weekend email arrived the next day. Week 19
Update: Sod's law. My free weekend email arrived the next day. Week 19
Dec 19, 2018, 3:19 pm
#139
Join Date: Dec 2018
Posts: 825
Hilton playa del carmen all inclusive
Has anyone used a free weekend night certificate at the hilton playa del carmen all inclusive property,? I know all inclusives are typically excluded but this one isn't listed as excluded on the free weekend night certificate website.
Jan 1, 2019, 6:01 pm
#140
Join Date: Jan 2013
Posts: 1,435
The OP mentions the ambiguous language of the offer: "Enjoy one weekend night reward with your new Hilton Honors American Express Aspire Card and every year after renewal. " I read that to mean you get one night with the card (i.e., when you upgrade to the new card), AND next year if I renew I will get another night. I guess that's a wrongful interpretation.
Wonder if they make it ambiguous on purpose...
Wonder if they make it ambiguous on purpose...
Last edited by cheaptom; Jan 1, 2019 at 6:07 pm
Jan 2, 2019, 7:19 pm
#141
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,685
The OP mentions the ambiguous language of the offer: "Enjoy one weekend night reward with your new Hilton Honors American Express Aspire Card and every year after renewal. " I read that to mean you get one night with the card (i.e., when you upgrade to the new card), AND next year if I renew I will get another night. I guess that's a wrongful interpretation.
Wonder if they make it ambiguous on purpose...
Wonder if they make it ambiguous on purpose...
Jan 2, 2019, 8:01 pm
#142
Join Date: Dec 2018
Posts: 8
Jan 9, 2019, 8:53 am
#143
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,576
Upgraded to Aspire 11/7 and no certificate as of yet today.. bonus and both credits posted promptly after spends. Card anniversary was 12/6 (AF posted 12/26) so hopefully that wasn't a factor for getting this certificate for the "first year".
Edit: received 1/10
Edit: received 1/10
Last edited by frudd38; Jan 12, 2019 at 1:04 pm
Jan 10, 2019, 5:25 am
#144
Join Date: Mar 2016
Posts: 17
In a similar situation as many here - never received bonus nor free weekend night. Have emailed 3 times and always gotten the standard "please allow 5-7 business days to look into" response. Just checked and saw that they added the 150k pts to my account, but still no weekend night. How frustrating that we have to badger them for weeks on end to receive the benefits they offer.
Jan 13, 2019, 3:17 pm
#147
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
Please be careful when you cancel a reservation made with a certificate. The certificate don't go back to the account and you will have difficultly using that certificate. This is really unacceptable on part of Hilton so it might make sense to complain to hilton.
Last edited by mia; Jan 13, 2019 at 3:43 pm Reason: Moderator is aware of cross-posting in Hilton forum.
Jan 14, 2019, 5:08 pm
#148
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
so this one was for card upgrade - should there be another one coming soon based on anniversary?
Jan 14, 2019, 10:23 pm
#150
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,576
Did you cancel via phone agent or online? For certificate reservations I always made sure to cancel via agent (during the Citi cert days).