2018 Has anyone actually received an Centurion Card invite?
Mar 31, 2018, 12:44 pm
#136
Join Date: Sep 2017
Posts: 26
Thanks for the suggestion. We have a good relationship with them.
I don't actually need any more credit with them right now. I was putting the information out there about Amex to let other business owners know that (at least in my experience), Amex is willing to extend higher credit limits. If Chase and Amex each come out with a new credit product I want, the Amex has come with nearly double the credit line. If I were to accumulate my total lines with each vendor, Amex would be more than double.
If I had to guess, its b/c most of my Amex cards are charge cards and all of my Chase cards are credit cards. Maybe credit cards ultimately are more risky b/c I can keep extending them?
I don't actually need any more credit with them right now. I was putting the information out there about Amex to let other business owners know that (at least in my experience), Amex is willing to extend higher credit limits. If Chase and Amex each come out with a new credit product I want, the Amex has come with nearly double the credit line. If I were to accumulate my total lines with each vendor, Amex would be more than double.
If I had to guess, its b/c most of my Amex cards are charge cards and all of my Chase cards are credit cards. Maybe credit cards ultimately are more risky b/c I can keep extending them?
Apr 2, 2018, 1:54 pm
#137
Join Date: Jan 2000
Programs: Free agent
Posts: 1,296
I spoke with a Cent New Card agent today that claims that they sent out ZERO invitations in 2017 and haven't sent out any in 2018 yet either.
Apr 2, 2018, 2:50 pm
#138
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Apr 2, 2018, 4:43 pm
#139
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,969
One has to wonder what a "Cent New Card agent" does during work hours, if they've sent ZERO invitations in the past 15 months. That must be a dull job.
Apr 2, 2018, 5:07 pm
#140
Join Date: Sep 2017
Posts: 26
lol, exactly. I doubt that department decided 10k initiations were something they didn’t need to pursue for a couple years.
Apr 2, 2018, 5:19 pm
#141
Join Date: Mar 2017
Posts: 153
I would assume the agent was engaging in somewhat of a white lie, and meant to say "no standard invitations went out [possibly for the personal card]." What I call a "standard invitation" is AMEX on their own volition invites you. They routinely process "non-standard" invitations for other situations such as very high business spend, VIPs, etc. I think they rotate the "new accounts" people with the other Centurion customer service reps.
Apr 2, 2018, 5:24 pm
#142
Join Date: Sep 2017
Posts: 26
I also suspect the “centurion” dept is a subset of cubicles in the platinum servicing center.
Apr 3, 2018, 4:22 am
#143
Join Date: Oct 2012
Location: London, UK
Posts: 163
It seems a little surprising as having done my time in contact centres they did have dedicated teams for the top tier customers for the core services and would only really on exceptional occasions overflow calls across the two bands. For secondary teams (eg counter fraud) then there weren't seperate services but they probably represented less than 5% of calls/staff.
Won't be getting close to a Centurion invite again this year... clients in recent years have been UK focused and even those that weren't prefer use of videoconferencing than travel.
Apr 3, 2018, 11:41 am
#144
Join Date: Sep 2017
Posts: 26
Do you think they even divide that much? A couple of years ago a travel/concierge agent accidently sent me an email with the Centurion footer rather than Platinum inc the telephone number. At the time the Centurion telephone number had much shorter call steering/automated messages than Platinum so used it on occasions and have certainly spoken to the same person when calling both telephone numbers. Maybe the Centurion calls overflow if all dedicated agents are busy or maybe there are tiers of Centurion and I just got the basic level's number who shares telephone agents with Platinum etc.
It seems a little surprising as having done my time in contact centres they did have dedicated teams for the top tier customers for the core services and would only really on exceptional occasions overflow calls across the two bands. For secondary teams (eg counter fraud) then there weren't seperate services but they probably represented less than 5% of calls/staff.
Won't be getting close to a Centurion invite again this year... clients in recent years have been UK focused and even those that weren't prefer use of videoconferencing than travel.
It seems a little surprising as having done my time in contact centres they did have dedicated teams for the top tier customers for the core services and would only really on exceptional occasions overflow calls across the two bands. For secondary teams (eg counter fraud) then there weren't seperate services but they probably represented less than 5% of calls/staff.
Won't be getting close to a Centurion invite again this year... clients in recent years have been UK focused and even those that weren't prefer use of videoconferencing than travel.
Apr 3, 2018, 6:15 pm
#145
Join Date: Apr 2018
Programs: Marriott Ambassador/United 1K
Posts: 68
Platinum Spend Only?
Does anyone know whether you have to spend on Amex Platinum to be eligible for Centurion, or can you spend on other Amex's? I spend about $15M last year on Amex SPG, and didn't get the Centurion. Spent about $4M so far in 2018, and am trying again...
I got a call today about my business spending (not FR) and some options for additional cards. The first offer they threw at me was a business platinum to shift my spend from my Starwood Business, but later on in the call also extended Centurion membership to me. I was not interested, the fees outweigh the benefits when it comes to my own personal situation.
Apr 4, 2018, 5:20 am
#146
Join Date: Jan 2010
Programs: Amex Centurion
Posts: 121
They will combine spending across all Amex cards
Apr 4, 2018, 3:12 pm
#147
Join Date: Aug 2007
Location: London
Programs: BA GfL & GGL, LH Sen, EK & VS Gold, Amex Cent
Posts: 1,719
Just got a new UK one. They have improved the lettering - more defined on the number etc. The colour of the numbers is slightly different. But whats noticeable is the Centurion head has different highlights. Same image but darker in points. Might just be a random poor quality print rather than any specific change.
Apr 4, 2018, 11:01 pm
#148
Join Date: Mar 2013
Posts: 178
if it makes you feel any better.... Justin Bieber still uses an Amex Platinum
Apr 5, 2018, 2:12 am
#149
Join Date: Oct 2012
Location: London, UK
Posts: 163
Just got a new UK one. They have improved the lettering - more defined on the number etc. The colour of the numbers is slightly different. But whats noticeable is the Centurion head has different highlights. Same image but darker in points. Might just be a random poor quality print rather than any specific change.
Apr 8, 2018, 4:20 am
#150
Join Date: Apr 2018
Posts: 9
I have had a platnium card for over a year - the first year i spent $300,000 and as of now my lowest month spend was $60,000 and last month was $135,000. I would say I average $100,000 a month spend. Its mostly on luxury goods (my wife). They basically close Louis Vuitton when she comes in to shop at the 5th Ave flagship. We get invited to all sorts of swanky parties and events (that Im so damn bored at, lol) Every 3rd or 4th charge on the card is Chanel, Louis, Bloomingdales, Porsche, Tournau and so on.
I called client relations and made my case to get invited. The rep was very helpful, i have to day. She got in touch with the Centurion department while I was on hold. After 15 or so minutes she came back and said that they had notated my account and opened a case. My account will be reviewed the next 2 billing cycles to determine whether or not I would be invited.
Not sure what to think on this....
I called client relations and made my case to get invited. The rep was very helpful, i have to day. She got in touch with the Centurion department while I was on hold. After 15 or so minutes she came back and said that they had notated my account and opened a case. My account will be reviewed the next 2 billing cycles to determine whether or not I would be invited.
Not sure what to think on this....