Amex Hilton, Delta, Starwood new account bonuses not posted in over a month.
Oct 7, 2017, 6:25 am
#76
Join Date: Jan 2009
Posts: 78
Still waiting for my bonus for BCE, spending requirement met in May. Each time I call, regardless if it is customer service rep or supervisor, they promise it is coming but it never shows up. The last call was on Sept. 28 and this time the rep gave an exact date of Oct. 4 when bonus would be paid. Said my escalated complaint had been investigated and the bonus was coming. Of course nothing on Oct. 4. Never had this card in the past. Tired of American Express's lies.
Oct 10, 2017, 7:32 pm
#77
Join Date: Jan 2013
Location: California
Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 1,008
Just to add my few cents:
GF got the Amex HH card w/ the 100k bonus in early April, completed the 3k min spend by mid May. Have been on the phone a half dozen times with Amex since then, following up the initial case they opened on the matter of the points not posting, and they confirmed this past weekend that there is in fact a widespread issue on those accounts and cards attached to this offer (and from the sounds of it, other offers from the same time period).
She confirmed the spend was met per the T&C of the offer and we would be getting the points... sometime soon. And we would get a letter about it in the near future from Amex.
After reading about reporting to CFPB, it is on my to do list. Hopefully that will spur them along.
GF got the Amex HH card w/ the 100k bonus in early April, completed the 3k min spend by mid May. Have been on the phone a half dozen times with Amex since then, following up the initial case they opened on the matter of the points not posting, and they confirmed this past weekend that there is in fact a widespread issue on those accounts and cards attached to this offer (and from the sounds of it, other offers from the same time period).
She confirmed the spend was met per the T&C of the offer and we would be getting the points... sometime soon. And we would get a letter about it in the near future from Amex.
After reading about reporting to CFPB, it is on my to do list. Hopefully that will spur them along.
Oct 14, 2017, 2:03 pm
#78
Join Date: Dec 2009
Posts: 19
I put in my complaint about a month ago and my 80K Hilton points were credited within the week.
Oct 14, 2017, 3:56 pm
#79
Join Date: Aug 2012
Posts: 779
Is this only affecting the co-branded cards? I referred my wife for a Personal Platinum, she was approved, and has started but not completed the spending, and I have not received the referral bonus I should have gotten. Normally, in my experience, the referral bonus shows up as soon as the new cardholder is approved, or at least within a couple of days. We're at about 2 months, so I'm losing hope of it showing up on its own without me complaining. Have others faced problems with referral bonuses posting?
Oct 18, 2017, 11:49 am
#80
Join Date: Jan 2009
Posts: 78
Filed a complaint with CFPB and received a response 4 days later. Same old stuff from AMEX that they have identified an issue with the signup bonus and will follow up and award the bonus in the near future. Now hopefully they will. Will not use the card again until I receive the bonus.
Oct 23, 2017, 12:40 pm
#81
Join Date: Mar 2012
Location: Minneapolis MN
Programs: DL PM
Posts: 488
Does anyone have any good contacts at Amex who can help get this sort of thing resolved? I've now waited almost 15 weeks since hitting my spend threshold on my Gold Delta Business card and have constantly told they are 'investigating'. The CFPB response was equally vague and non-committal. I'm only looking for the 30,000 Skymiles, surely it can't be that hard to issue them?
Nov 21, 2017, 5:23 pm
#83
Join Date: Nov 2010
Location: Florida:)
Programs: AA, HH, SPG, UA
Posts: 269
Nov 24, 2017, 8:32 am
#84
Join Date: Jan 2013
Location: California
Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 1,008
After a half dozen phone calls over 6 months, points finally posted for Hilton 100k. Happened to check the account at lunch one day and the points had finally been deposited.
Glad they figured it out.
Glad they figured it out.
Jan 3, 2018, 6:22 am
#85
Join Date: Apr 2012
Location: NYC, LAX, HKG
Posts: 286
Seems AMEX may be targeting certain customers for the delays. Happened to me in June for the Delta Gold card, bonus not received until late August with an apology. Now I am facing the same issue with the SPG card.
Looks like the 12-week language was added in Sept, effective November 1 (https://www.doctorofcredit.com/amex-...e-for-rewards/). Does this affect bonuses for those of us who applied before then?
Looks like the 12-week language was added in Sept, effective November 1 (https://www.doctorofcredit.com/amex-...e-for-rewards/). Does this affect bonuses for those of us who applied before then?
Jan 27, 2018, 8:18 am
#86
Join Date: Nov 2010
Location: Florida:)
Programs: AA, HH, SPG, UA
Posts: 269
We're still waiting for the delta 70k bonus to post. I've contacted via phone and chat a few times and same story that it will post, we opened up investigation, etc. However, today was a new story comepletly!!! Agent said that she doesnt see a 70k welcome offer on my account and I was in shock and told her the past agents have always seen the bonus, but said to wait 4wks, 6-8 wks etc. So she opened another inquiry!! Then for hubbys account they said that he hadn't met the minimum spend. Agent manually calculated after hubby insisted and agent agreed and opened up another investigation! I'm fed up with this!! Its so annoying at the moment!
Jan 27, 2018, 9:45 am
#87
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,742
My Delta 75K bonus posted within a week of the spend. I got 50K points for the first $2K spend, then an additional 25K for the following $1K spend. I received the card less than 3 weeks ago. Annual fee was waived the first year.
Jan 27, 2018, 9:49 am
#88
Join Date: Jun 2013
Location: SJC/SFO
Posts: 373
I can confirm the same, my 75K bonus posted within days of meeting the spend threshold (>3K in a single transaction). The bonus transaction in my SkyMiles account were weird though: 23K + 27K + 12.5K + 12.5K, all posting on the same day.
Jan 28, 2018, 2:00 pm
#89
Join Date: Mar 2012
Programs: HHonors Gold, SPG Gold, Marriott Gold
Posts: 89
SanDiego1k & blaz, were the Delta bonus via a targeted offer or public leaked links? Thx