New AMEX Website
Jun 17, 2017, 12:51 pm
#76
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Do you see the value of reducing expenses? American Express issues cards in scores of countries, each with its own website, some in multiple languages, and there are mobile versions of many, in addition to smart phone apps. There could be substantial operational savings if the desktop and mobile versions could be merged into a single touch-compatible interface -and if multiple countries could use the same basic framework.
Jun 17, 2017, 10:41 pm
#77
Join Date: Dec 2006
Posts: 264
Just payed the AMEX bill on iPhone and the format and layout is totally jacked up. You have to scroll the screen around! I'm pretty sure the site I saw on Win 10 is the exact same site I saw on the iPhone. Strange indeed.
I'm also sure the clowns that dismantled the previous iteration did not test it on the iPhone, because if they did, they should've noticed these issues.
Terrible.
I'm also sure the clowns that dismantled the previous iteration did not test it on the iPhone, because if they did, they should've noticed these issues.
Terrible.
Jun 18, 2017, 11:47 am
#78
Join Date: Feb 2012
Posts: 4,477
It's rather scary that a major bank could be so careless in such sensitive matter (whether this "job" was done in house or outsourced).
Jun 18, 2017, 7:23 pm
#79
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Seems there is some issue on new site I have located. Want to apply for a new card for my wife. You click apply(not logged in) and it seems to try and load card app page but then just loads login page. If you go to 'create new' you have to enter your card number(which I am trying to make a new)...
sigh
sigh
Jun 18, 2017, 7:43 pm
#80
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Jun 18, 2017, 8:03 pm
#81
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Jun 19, 2017, 2:21 am
#83
Join Date: Jul 2011
Posts: 775
some for us 85 year old churners-- wish the young kid would find this for us old people-lol
https://online.americanexpress.com/m..._homepage_myca
old site
https://online.americanexpress.com/m..._homepage_myca
old site
Jun 19, 2017, 3:39 am
#84
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
The new site is ugly, slow, and makes core functionality more difficult. I'm curious what new functionality you've discovered, because other than an adaptive UI (which doesn't even work all the time), I haven't seen any net new functionality. Not saying it isn't there, I just haven't come across it yet and am curious what it is.
Jun 19, 2017, 6:31 am
#85
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
I'm well under 50 and part of my work involves web UX design and testing. I hate it.
The new site is ugly, slow, and makes core functionality more difficult. I'm curious what new functionality you've discovered, because other than an adaptive UI (which doesn't even work all the time), I haven't seen any net new functionality. Not saying it isn't there, I just haven't come across it yet and am curious what it is.
The new site is ugly, slow, and makes core functionality more difficult. I'm curious what new functionality you've discovered, because other than an adaptive UI (which doesn't even work all the time), I haven't seen any net new functionality. Not saying it isn't there, I just haven't come across it yet and am curious what it is.
Jun 19, 2017, 7:49 am
#86
Join Date: Feb 2012
Posts: 4,477
Jun 19, 2017, 10:07 am
#87
Join Date: Jul 2015
Location: SEA
Posts: 138
One drawback to the new format, which has been previously echoed here: it's now very difficult to pull up a single, compact, aggregate view of all your card balances and due dates.
Jun 19, 2017, 2:08 pm
#88
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
One perk of the new format: if you're browsing from a mobile device you can finally see every Amex Offer available to you. Previously the site only showed 20 or so offers when browsing via mobile.
One drawback to the new format, which has been previously echoed here: it's now very difficult to pull up a single, compact, aggregate view of all your card balances and due dates.
One drawback to the new format, which has been previously echoed here: it's now very difficult to pull up a single, compact, aggregate view of all your card balances and due dates.
It is not until the holiday seasons one see some meaningful offers.
Besides, the offers are showing up in reversed order, i.e. NEW offers on the top. So if you do not see anything useful on your first 20 offers, you most likely would not find anything good for you to scroll down the next 60 offers...
I for one, dont like to use the horrible new version, going thru 3 times more clicks for the one-click function with the old version, thus wasting a lot of time - just for the "hope" to shift thru the 85 some offers but not finding a single one useful for the good part of the year.
Plus the new version is so slow to load - most of the time it is just the blue circle doing an endless spin and then come back with a "we are sorry" message.
Jun 19, 2017, 4:32 pm
#89
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
From most of the complaints it sounds like a 'mobile is the future' so they make everything 'mobile' looking. However many don't use mobile 100%. Sure I use mobile AMEX a lot but it's not 100%.
Jun 19, 2017, 5:23 pm
#90
Join Date: Feb 2012
Posts: 4,477
That's a fair observation. The "mobile look" is largely dictated by a limited screen size and awkward input device. Customers have totally different requirements for full featured websites. If AmEx can't restore self access through a well functioning website, they better be ready to hire lots more human agents.