New AMEX Website
Jun 14, 2017, 2:15 am
#32
Join Date: Mar 2008
Location: AUS TUS
Programs: AA PLT, UA GLD
Posts: 993
just as AMEX makes it's so hard to utilize any of their benefits, they made the website so hard to use. it's like a puzzle solving if you want to find anything. and many info that people access often need multiple level of menu/clicks to get.
maybe their philosophy is: how to make this harder for our customers?
maybe their philosophy is: how to make this harder for our customers?
Jun 14, 2017, 3:20 am
#33
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
just as AMEX makes it's so hard to utilize any of their benefits, they made the website so hard to use. it's like a puzzle solving if you want to find anything. and many info that people access often need multiple level of menu/clicks to get.
maybe their philosophy is: how to make this harder for our customers?
maybe their philosophy is: how to make this harder for our customers?
Last edited by mikesyr18; Jun 14, 2017 at 3:27 am
Jun 14, 2017, 6:46 am
#34
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
That's what the field would display when it has no data. In many Unix systems the date/clock counter starts on 01.01.1970 GMT, but you may see a date in 1969 if your local time is behind GMT. The same happens if a Flyertalk thread timestamp is corrupted.
Jun 14, 2017, 7:57 am
#35
Join Date: Sep 2015
Location: SFO
Posts: 3,878
Simply scroll down on the main page, and under Recent Transactions select the Pending tab that is next to the Posted tab. You do not have to click Statements and Activity.
Jun 14, 2017, 9:08 am
#36
Join Date: May 2014
Location: DFW
Posts: 108
I believe only the first landing page is impacted as of now.
When one logs in, they by default land on the Home tab which is where they have this disgusting new redesign of global.amex pages. However, if you click on any of the other tabs (Payments / Statement&Activity ) it still reverts to the old online.amex pages
Just wish people would not keep fixing things that are not broken. Sigh.
When one logs in, they by default land on the Home tab which is where they have this disgusting new redesign of global.amex pages. However, if you click on any of the other tabs (Payments / Statement&Activity ) it still reverts to the old online.amex pages
Just wish people would not keep fixing things that are not broken. Sigh.
Jun 14, 2017, 9:30 am
#37
Join Date: Dec 2008
Location: NYC
Programs: BA Gold, HH Diamond, Marriott Gold
Posts: 1,259
Thanks mia! Learnt something new.
Jun 14, 2017, 10:40 am
#39
Join Date: Mar 2017
Posts: 240
They used to have a little info button to click on next to your MR points on the main dashboard. The info button would pull up in a mini window your pending points. This feature is no longer there.
Last edited by mia; Jun 14, 2017 at 10:53 am
Jun 14, 2017, 10:54 am
#40
Join Date: Oct 2002
Location: Laguna Beach CA
Programs: AA EXP/4MM UA 1MM, HY Global, Bon Lft Plat, HH Dia
Posts: 720
A little to and from with their consumers would've given Amex some insight into the features and design elements that people liked and used.
Amex like other major companies seems to enjoy alienating their subscribers while charging them more for the privilege.
Amex like other major companies seems to enjoy alienating their subscribers while charging them more for the privilege.
Jun 14, 2017, 8:56 pm
#41
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,783
Amex lives by the motto, lets break our functional website every few years, and replace it with something more awful. I can't even imagine what he next iteration will look like.
Jun 14, 2017, 11:24 pm
#42
Join Date: Dec 2006
Posts: 264
When I tried to go back to account home, the stupid site got stuck and all I saw was some stupid spinning blue circle. I just clicked forward back to MR and logged out.
I don't know what these stupid trendy blue circles are, but I've noticed it on another website (medical) that I log-in to. That site was totally fine before the morons changed it into blue circles.
Jun 15, 2017, 12:59 am
#43
Join Date: Feb 2012
Posts: 4,470
Its not just bad design - it has lot of incorrect info
-last login date - December 1969 (I was not even born!)
-The Amex offer referral amounts are incorrect
-Its crashed on me few times today
-it didnt display the autopay setup on one of my cards.
Used the classic url and thankfully everything looked okay!
-last login date - December 1969 (I was not even born!)
-The Amex offer referral amounts are incorrect
-Its crashed on me few times today
-it didnt display the autopay setup on one of my cards.
Used the classic url and thankfully everything looked okay!
Jun 15, 2017, 8:05 am
#45
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,320
Seems to have crashed all together now. I get a page that says "sorry, call the number on the back of your card ...". Whatever happened to testing stuff before deploying it - well, I guess I am dating myself.