New AMEX Website
Jul 19, 2017, 1:58 am
#136
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,015
Is anyone else now being asked to enter a "re-authentication key" each time they log in? I never used to get that - but now can't log in without it.
Jul 20, 2017, 1:28 pm
#137
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
What is this "re-authentication key"? Do you mean 2-factor authentication, aka 2-step authentication? If so, are you sure you didn't enable it by accident? And does it assume your 2nd authentication method (such as email or text message), or does it ask you each time? (If it assumes it, it must be because you signed up for it, because otherwise how could it know which method would work for you?)
Aug 5, 2017, 8:49 pm
#139
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
Not at this time on the new website. They took that ability away close to two months ago when the new website was debuted in mid-June. They may add that capability back eventually, but they don't seem to be in any hurry to do it.
Last edited by sdsearch; Aug 6, 2017 at 7:41 pm Reason: grammar
Aug 6, 2017, 11:12 am
#140
Join Date: Jan 2014
Posts: 1,269
Aug 8, 2017, 4:32 am
#141
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,951
Moderator action
Discussion of temporarily missing Offers moved:
http://www.flyertalk.com/forum/ameri...lems-here.html
http://www.flyertalk.com/forum/ameri...lems-here.html
Aug 8, 2017, 6:25 am
#142
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,650
What is this "re-authentication key"? Do you mean 2-factor authentication, aka 2-step authentication? If so, are you sure you didn't enable it by accident? And does it assume your 2nd authentication method (such as email or text message), or does it ask you each time? (If it assumes it, it must be because you signed up for it, because otherwise how could it know which method would work for you?)
Aug 8, 2017, 6:46 am
#143
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,951
To my knowledge American Express does not offer this. However, they do offer something (by telephone only) that I do not recognize:
https://www.americanexpress.com/us/c...otect-you.html
...I do not think this is what TravelinSperry reported.
• Personal Security Key
The Personal Security Key is one of several authentication measures we can utilize to ensure we are conducting business with you, and only you, when you contact us for assistance. If you would like to set up or change your existing Personal Security Key, simply call us at 1-888-654-0019.
The Personal Security Key is one of several authentication measures we can utilize to ensure we are conducting business with you, and only you, when you contact us for assistance. If you would like to set up or change your existing Personal Security Key, simply call us at 1-888-654-0019.
...I do not think this is what TravelinSperry reported.
Aug 8, 2017, 8:54 am
#144
Join Date: Feb 2012
Posts: 4,467
Personal Security Key is an expanded version of "mother's maiden name", and customers can't opt-out of this feature. If it worked as intended, this would actually be a great time-saving authentication aid. Unfortunately, it's rather buggy and can also be a nuisance. For example, I've never changed my key, but the system may "forget it" while I access some cards and not others. Sometimes I can't add new accounts to an existing login b/c the system stops recognizing my key.
IME the quickest method to end those issues is to call that number (888-654-0019) and "reset" the key to the same one I've always had.
IME the quickest method to end those issues is to call that number (888-654-0019) and "reset" the key to the same one I've always had.
Aug 8, 2017, 1:41 pm
#145
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
I didn't mean to imply to imply it was possible. (I know I've seen it come up automatically on the Barclay website sometimes when my laptop is accessing their website from a hotel instead of from home. But that's of course another bank.) I was just trying to figure out what TravelingSperry may have meant, but since I got no reply from TravelingSperry to date, I (and all of us, apparently) still have no clue.
Aug 8, 2017, 2:07 pm
#146
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Probably not related, but as a fun fact:
www.americanexpress.com (credit cards) does NOT offer 2-factor.
personalsavings.americanexpress.com (banking) DOES offer 2-factor.
The two above sites can be linked to a single sign on, which means you can effectively bypass 2-factor on the banking side by just logging in through the credit card side.
www.americanexpress.com (credit cards) does NOT offer 2-factor.
personalsavings.americanexpress.com (banking) DOES offer 2-factor.
The two above sites can be linked to a single sign on, which means you can effectively bypass 2-factor on the banking side by just logging in through the credit card side.
