USA International Airline Program (IAP) relaunched as discount benefit (2017).
Apologies if this has been covered, but it looks like the IAP has changed to a discount program - do I have that right?
http://iap.americanexpress.com The expanded benefits of the exclusive International Airline Program give you and your companions access to lower fares. Savings are now available on more types of bookings, in more classes of service, on over 15 world-class airlines.1 Available on International First, Business and Premium Economy Class tickets booked through American Express Travel, on both refundable and non-refundable fares. Good for purchases of 1 to 8 tickets on participating airlines. Use Pay with Points for all or part of you fares, plus you still get miles from the airline. Subject to $39 servicing fee per ticket.2 I booked a companion fare in March and that was the first time it's ever been advantageous to use this program. Now, it's unclear to me exactly what the value proposition is/will be. Any thoughts here? (Side note - I'm no longer seeing the IAP listed as a benefit for the platinum card anymore on its main website) |
Originally Posted by ryannel
(Post 28425813)
...no longer seeing the IAP listed as a benefit for the platinum card anymore on its main website)
We are working to improve the International Airline Program. The improved program will be available soon. In the interim, the International Airline Program is still available; please call Platinum Travel Service to get more information about available program discounts and benefits. Call 1-800-553-9497 http://www.flyertalk.com/forum/ameri...an-aa-com.html |
Interesting. One distinctive characteristic of the old program was that the first ticket was roughly full price (sometimes less) while the second was free (plus taxes and sometimes carrier-imposed fees). $8000+$50 can be useful if, say, a client wants to pay for one full-priced ticket. $4000+$4000 would be less helpful to a traveler in that situation. Client would quite reasonably want to pay $4000 and not $8000. Anyone know how Amex will handle this? How receipts will characterize the charge?
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Originally Posted by bedelman
(Post 28426435)
... the first ticket ...?
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Originally Posted by mia
(Post 28425832)
It's been removed from the personal Platinum site
For fun, I called Platinum Travel Service and inquired about the below sample route. 10AUG DL 4349 SEA 05:50p -> LHR 10:50a (+1) 17AUG DL 4348 LHR 01:20p -> SEA 03:00p Delta's web site, nonrefundable: $3,766 per ticket (fare class Z) Platinum Travel Service quote: $3,266 per ticket (fare class Z) Delta's web site, refundable: $9,715 per ticket (fare class I) That's a significant discount over the standard Z fare. There's a $39 per ticket booking fee, waived for Centurion cardmembers. Rep said that all bookings must be done via phone; she's not aware of any plans to make these available via their web site. The phone rep stated that the particular discount varies by carrier and route. We didn't get into whether there's a wide deviation among discounts or whether this is typical. But at first glance it seems very promising. |
So I priced out 4 different tickets on Cathay Pacific in premium economy and the tickets were typically in the range of 87% to 88% of the original ticket price which is a nice savings. On a Qatar flight the savings was close to $1000.00 which is about 84% of the original ticket price.
However, one thing I will say is that I just booked a flight that was supposed to be at a savings with this program and the fare repriced when the rep was trying to book and she never told me so not only did I get stuck paying the $39 fee but also paid the regular price of the ticket. As such, this has a left a sour taste in my mouth since I am wondering now if the prices quoted are legitimate or just teaser prices that refare during the purchasing step to the regular ticket price. Now I am paying approximately $200 more than the quoted amount and they are refusing to waive the fee and refund the ticket or honor the original price quoted which for a premium card is unacceptable. If they had told me that the fare was no longer available I would have instead booked with the airline directly or held the ticket with the airline to see if the price went down. Even worse, I just received my reservation confirmation and the agent did not add my middle name which is on my passport. I specifically asked her to add my middle name, she even had me spell it and then read it back to me, yet on the airline ticket it only has my first and last name. Now American Express wants to charge me $39 to have the name corrected which was there error. For such a premium card there execution clearly sucks. |
Originally Posted by weaseltown
(Post 28427217)
Seems unintentional. The T&C on the IAP site clearly state that the program is open to all Platinum and Centurion cardholders.
For fun, I called Platinum Travel Service and inquired about the below sample route. 10AUG DL 4349 SEA 05:50p -> LHR 10:50a (+1) 17AUG DL 4348 LHR 01:20p -> SEA 03:00p Delta's web site, nonrefundable: $3,766 per ticket (fare class Z) Platinum Travel Service quote: $3,266 per ticket (fare class Z) Delta's web site, refundable: $9,715 per ticket (fare class I) That's a significant discount over the standard Z fare. There's a $39 per ticket booking fee, waived for Centurion cardmembers. Rep said that all bookings must be done via phone; she's not aware of any plans to make these available via their web site. The phone rep stated that the particular discount varies by carrier and route. We didn't get into whether there's a wide deviation among discounts or whether this is typical. But at first glance it seems very promising. YUCK ... am I seeing this correctly? No more AA, LX etc. ZERO *A options to Europe? They can't be serious |
Originally Posted by cfischer
(Post 28428313)
YUCK ... am I seeing this correctly? No more AA, LX etc. ZERO *A options to Europe? They can't be serious |
Originally Posted by cfischer
(Post 28428313)
... No more AA,...
http://www.flyertalk.com/forum/ameri...an-aa-com.html |
If we select pay with points for the new IAP, does anyone know if we get the 50% (or 35% for some people) rebate in points?
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Originally Posted by Joe1690
(Post 28428092)
However, one thing I will say is that I just booked a flight that was supposed to be at a savings with this program and the fare repriced when the rep was trying to book and she never told me so not only did I get stuck paying the $39 fee but also paid the regular price of the ticket. As such, this has a left a sour taste in my mouth since I am wondering now if the prices quoted are legitimate or just teaser prices that refare during the purchasing step to the regular ticket price. Now I am paying approximately $200 more than the quoted amount and they are refusing to waive the fee and refund the ticket or honor the original price quoted which for a premium card is unacceptable. If they had told me that the fare was no longer available I would have instead booked with the airline directly or held the ticket with the airline to see if the price went down.
Even worse, I just received my reservation confirmation and the agent did not add my middle name which is on my passport. I specifically asked her to add my middle name, she even had me spell it and then read it back to me, yet on the airline ticket it only has my first and last name. Now American Express wants to charge me $39 to have the name corrected which was there error. For such a premium card there execution clearly sucks. What you describe seems to me actionable in small claims court. That would certainly get attention from a higher tier at Amex compared to ordinary customer service staff or customer relations staff. |
Originally Posted by cfischer
(Post 28428313)
How VERY interesting. Does this end up in a BULK ticket? Those pesky ones not earning PQDs per what you paid? I will need to look into this ... too bad you can't search online ... it's a shame.
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Interesting. I've used the IAP to get to Asia before, and it offered some wonderful savings for two people. But this could also be quite nice for when I'm traveling solo.
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Originally Posted by bedelman
(Post 28429057)
I too have faced some errors by Amex PTS. In my experience, Amex records all calls, and the right people at Amex can listen to these calls to confirm agent errors. Not saying it's easy to reach these people, but worth a try.
What you describe seems to me actionable in small claims court. That would certainly get attention from a higher tier at Amex compared to ordinary customer service staff or customer relations staff. |
Originally Posted by weaseltown
(Post 28429765)
Don't know, we didn't get quite that detailed. The rep was adamant that IAP tickets confer all of the same mileage earning benefits as tickets purchased straight from the airline.
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