Last edit by: C W
General Information:
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
American Express personal Platinum (USA) metal card
#46
Join Date: Jun 2014
Posts: 207
Was with online chat ~2am est regarding a different issue. was asked if i want to upgrade to metal and got them to overnight my schwab plat. Got the card replacement notification e-mail at 12:40am pst.
#48
Join Date: Feb 2015
Location: IAD, sometimes DCA
Posts: 107
Got an email from AMEX for my FedEx tracking at 0500.
Says it'll be here by 1030am today. That's ridiculously fast to produce the card specially one in high demand.
EDIT: I called for the card request at 0818 yesterday
Last edited by SpootyPuff; Mar 31, 2017 at 4:01 am Reason: quote
#49
Join Date: Mar 2013
Posts: 178
No FedEx tracking yet..
We previously sent you a delivery alert for the package(s) shown below. This package(s) will not be delivered as originally scheduled. We will provide you with updated delivery information as soon as we can and apologize for any inconvenience this may have caused.
#50
Join Date: Mar 2015
Location: Louisiana, U.S.A.
Posts: 1
Shipping
Got the tracking number through FedEx delivery manager yesterday. Unfortunately American Express voided the shipment last night and I have no other incoming shipments from FedEx or UPS. The rep assured me I would have it by Saturday.
#51
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,878
#52
Join Date: Nov 2006
Location: BOS/PVD/BDL
Programs: PC Plat, SPG Gold, Marriott Gold,HHonors Diamond, Avis PC, Hertz PC, National Exec Elite
Posts: 726
Both of my shipments were cancelled and Amex reps are giving me the run around.
They can't say when the new cards will ship.....
They can't say when the new cards will ship.....
#53
Join Date: Mar 2017
Posts: 3
Requested my card 3/29/17 at around 10:30pm PDT. Got FedEx tracking. Shipment voided at 9pm 3/30/17.
Just called customer service, and they said that they cancelled the tracking. I was told it was so backlogged that I'm probably looking at around 4/8. What a bummer...
Just called customer service, and they said that they cancelled the tracking. I was told it was so backlogged that I'm probably looking at around 4/8. What a bummer...
#54
Join Date: Dec 2010
Location: Chicago, IL
Programs: 1K, HH Gold VIP, Plat PC, Ex National, Plat Amex
Posts: 46
Out for Delivery
Ordered on the 30th. Got the fed ex tracking number this morning and looks like it arrived in my town this morning. Out for delivery and is Scheduled for delivery by 7pm this evening. I'll let you know if I do get it and that it is a metal card.
#57
Join Date: Mar 2017
Posts: 2
I see the tracking in my FedEx app, but all it says is that the shipping label was created yesterday, but I don't see that they ever received a package from AMEX so I'm doubtful it shipped.
What's disappointing is that the first order I placed was "too early" and so the online chat rep offered to order another card. When the terms and conditions came up, it said that I would get a new card number. I told her I didn't want that and would happily wait, but she said the order was already placed and it would be here today.
So now I have no working card, a new account # and all the pain that comes with updating everything attached to it, and no idea when I'll receive my card.
What's disappointing is that the first order I placed was "too early" and so the online chat rep offered to order another card. When the terms and conditions came up, it said that I would get a new card number. I told her I didn't want that and would happily wait, but she said the order was already placed and it would be here today.
So now I have no working card, a new account # and all the pain that comes with updating everything attached to it, and no idea when I'll receive my card.
#58
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Mine was requested around 4:30am ET on the 30th. Around 5am ET on the 31st got email with DHL tracking for shipment to Germany. It has already made tracking progress, so will not be canceled. From tracking looks like it was picked up in Omaha around 8:30pm local time on the 30th.
#60
Join Date: Nov 2016
Location: SFO
Programs: Hilton Diamond, Marriott Gold, IHG Plat
Posts: 756
Just spoke to a rep via chat. She said that due to high demand, there's no guarantee that it will arrive today or whatever "expected delivery date" is listed for you. Also, they don't have tracking numbers, though their system can tell whether or not the card shipped. In my case, it seems it did not ship yesterday even though the UPS order is still there yet she also said that it could still arrive today. For what it's worth, I ordered around noon central time yesterday.