Apr 17, 2017, 12:45 pm
Last edit by: C W
General Information:
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
American Express personal Platinum (USA) metal card
Mar 30, 2017, 7:35 am
#16
Join Date: Jun 2013
Location: RDU
Posts: 735
Weird - 'Metal Card' is not an option for me. I just did 'Damaged Card'.
Mar 30, 2017, 7:58 am
#17
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Mar 30, 2017, 8:17 am
#19
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Ms mia's personal Platinum card also has the Contactless feature, and also does not show the online option to order a metal card. Based on this sample of two I predict that you will receive another plastic card, with Contactless, and that the only way to switch to a metal card will be to call and opt out of Contactless. This seems to be further evidence that Contactless will not be available on the metal cards.
Mar 30, 2017, 8:24 am
#21
Join Date: Feb 2016
Posts: 107
Just got off the phone also with a rep and she told me we could request the metal card starting at 9 am EST. I'm chatting with a customer rep online now and asked if I could request the metal card now. After a few security questions, he processed it fine.
Also, make sure to tell them to next day air it if you want the card ASAP. The rep sent mines via USPS and when I asked about it, he says he can't change it since he already submitted it. He didn't even ask me what shipping method I want. I've always been asked if I wanted it via UPSP or UPS.
Also, make sure to tell them to next day air it if you want the card ASAP. The rep sent mines via USPS and when I asked about it, he says he can't change it since he already submitted it. He didn't even ask me what shipping method I want. I've always been asked if I wanted it via UPSP or UPS.
Mar 30, 2017, 8:28 am
#22
Join Date: Jun 2013
Location: RDU
Posts: 735
Ms mia's personal Platinum card also has the Contactless feature, and also does not show the online option to order a metal card. Based on this sample of two I predict that you will receive another plastic card, with Contactless, and that the only way to switch to a metal card will be to call and opt out of Contactless. This seems to be further evidence that Contactless will not be available on the metal cards.
Mar 30, 2017, 8:33 am
#23
Join Date: Sep 2004
Location: Durango, CO
Programs: Hertz #1 Club President's Circle; National Executive Elite; Marriott Titanium; AA Executive Plat
Posts: 110
Mar 30, 2017, 8:43 am
#25
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Last edited by mia; Mar 30, 2017 at 8:52 am
Mar 30, 2017, 9:18 am
#27
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,781
Tried to order mine online when I got to work, but you need the 3 digit security code off the back, and as usual when I'm not traveling, my Platinum card is resting comfortably in my credit card stack at home. Guess it'll have to wait until I get home.
Mar 30, 2017, 9:28 am
#28
Join Date: Jul 2016
Location: Cleveland, OH, USA
Programs: Etihad Platinum, SPG Platinum, Marriott Platinum, United Silver
Posts: 45
Called about 30 minutes ago, because I needed the metal card shipped to a different US Address than my billing. Was told that because they're overwhelmed, the card could not be shipped overnight, and could only be send First Class Mail. Card should arrive by end of next week.
Mar 30, 2017, 9:37 am
#29
Join Date: Oct 2016
Posts: 277
Despite earlier reports I've also noticed several co-brand people report they lack the "metal card" option and I haven't seen any explicit DPs that co-brands are getting it. I wonder if they aren't prepared for the extra printing so those aren't available yet.
Last edited by gregsfortytwo; Mar 30, 2017 at 10:41 am
Mar 30, 2017, 9:40 am
#30
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,501
Ms mia's personal Platinum card also has the Contactless feature, and also does not show the online option to order a metal card. Based on this sample of two I predict that you will receive another plastic card, with Contactless, and that the only way to switch to a metal card will be to call and opt out of Contactless. This seems to be further evidence that Contactless will not be available on the metal cards.
