Apr 17, 2017, 12:45 pm
Last edit by: C W
General Information:
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
American Express personal Platinum (USA) metal card
Apr 1, 2017, 12:29 am
#91
Join Date: Dec 2006
Posts: 264
Well, as expected, the brown truck didn't show up with my new metal. Did I not place the order early enough? The request was made directly through the website on 03/30/2017, around 9:15am PST.
I'd like to test drive it on my TX vacation next week.
Just checked the website and it shows a delayed message with no shipping date estimate.
Last edited by radiolarian; Apr 1, 2017 at 12:37 am
Apr 1, 2017, 4:18 am
#92
Join Date: Jul 2009
Programs: Miles and Smiles Elite Plus, Hilton Gold, Marriott Titanium
Posts: 474
There is one bank in Singapore which issues such a card. See HERE. No information about how well it works.
And if anyone thinks that cost of a Plat Charge card in the US is high, the premium card made from metal from DBS cost around USD2,200 a year. But it does get you 100k airmiles and 2 free nights at luxury hotels
Last edited by Lonsinla; Apr 1, 2017 at 6:11 am
Apr 1, 2017, 6:21 am
#93
Join Date: Nov 2016
Posts: 156
Well, as expected, the brown truck didn't show up with my new metal. Did I not place the order early enough? The request was made directly through the website on 03/30/2017, around 9:15am PST.
I'd like to test drive it on my TX vacation next week.
Just checked the website and it shows a delayed message with no shipping date estimate.
Apr 1, 2017, 11:55 am
#96
Join Date: Apr 2002
Location: NYC, HNL
Programs: AA 2MM LT PLT, DL PM, BA Gold, UA Gold, Bonvoy LT PLT
Posts: 669
Well, the CSR I talked to was super nice and apologetic, but AMEX really doesn't have a lot of backup options.
I ordered the replacement because I am at home this week and they said I would get it Friday, but I didn't get it. Unfortunately, I will be away from home next week and I don't want the card sitting at my front door for possibly days.
Here were my suggestions:
1. Can I cancel the replacement request? - nope
2. Can I switch the shipping method to USPS? - nope
3. Can I have the processing center delay shipping my card until I return? - nope
One interesting thing to note. The CSR clearly put the blame on UPS/FedEX saying they (UPS/FedEx) couldn't process the volume.
I ordered the replacement because I am at home this week and they said I would get it Friday, but I didn't get it. Unfortunately, I will be away from home next week and I don't want the card sitting at my front door for possibly days.
Here were my suggestions:
1. Can I cancel the replacement request? - nope
2. Can I switch the shipping method to USPS? - nope
3. Can I have the processing center delay shipping my card until I return? - nope
One interesting thing to note. The CSR clearly put the blame on UPS/FedEX saying they (UPS/FedEx) couldn't process the volume.
Apr 1, 2017, 12:42 pm
#97
Join Date: Mar 2015
Location: ORD
Programs: AA ExPlat, Hilton Diamond, Hyatt Plat
Posts: 71
1. Can I cancel the replacement request? - nope
2. Can I switch the shipping method to USPS? - nope
3. Can I have the processing center delay shipping my card until I return? - nope
One interesting thing to note. The CSR clearly put the blame on UPS/FedEx saying they (UPS/FedEx) couldn't process the volume.
As for the blame game, I can tell you from first-hand experience that FDR in Omaha (where UPS says my card is coming from) lacks the output capacity to overwhelm either UPS or FedEx except when they forget to mention until 6 PM that they are going to have a slight 3,000% spike in daily volume.
Apr 1, 2017, 6:21 pm
#99
Join Date: Dec 2010
Location: Chicago, IL
Programs: 1K, HH Gold VIP, Plat PC, Ex National, Plat Amex
Posts: 46
Apr 1, 2017, 6:33 pm
#100
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,215
IIRC, you can have it redirected to a nearby UPS store for free. They hold for a week or two.
Apr 1, 2017, 6:36 pm
#101
Join Date: Jan 2007
Location: London, UK
Programs: BAEC Gold, AA Plat, Starwood Gold, AX Plat, Hertz Gold, Avis Preferred, Star Alliance Gold
Posts: 1,380
Well, despite being told that my card would be delayed by a week, this evening I received an email from UPS telling me that the card had shipped and will be here on Monday. TBD!
Apr 1, 2017, 6:53 pm
#102
Join Date: Apr 2004
Location: DCA/IAD
Programs: AA Gold, Amex Plat
Posts: 4,007
Looks like I'm one of the few lucky ones to actually receive my metal card yesterday (Friday 3/31). I called Amex at 9:23 AM Eastern on Thursday, and the rep sent FedEx First Overnight (AM delivery next day) without me even asking. Sure enough, the card came to my office at 8:30 Friday morning. First use was for a $3.00 coffee cake at the Capital One Cafe--yes, ironic as it is that they accept Amex.
One potential disappointment is that the new card has a different 4-digit security code and 03/2022 expiration date. The Amex phone CSR assured me the expiration date and security code would be the same on the metal card as they were on the plastic card. I have about 20 monthly recurring charges of various sorts that go to my Platinum card, so it'd be a hassle to change the card info on every single one.
One potential disappointment is that the new card has a different 4-digit security code and 03/2022 expiration date. The Amex phone CSR assured me the expiration date and security code would be the same on the metal card as they were on the plastic card. I have about 20 monthly recurring charges of various sorts that go to my Platinum card, so it'd be a hassle to change the card info on every single one.
Apr 1, 2017, 7:07 pm
#103
Join Date: Mar 2017
Posts: 153
One potential disappointment is that the new card has a different 4-digit security code and 03/2022 expiration date. The Amex phone CSR assured me the expiration date and security code would be the same on the metal card as they were on the plastic card. I have about 20 monthly recurring charges of various sorts that go to my Platinum card, so it'd be a hassle to change the card info on every single one.
Apr 1, 2017, 7:12 pm
#104
Join Date: Mar 2014
Posts: 322
Looks like I'm one of the few lucky ones to actually receive my metal card yesterday (Friday 3/31). I called Amex at 9:23 AM Eastern on Thursday, and the rep sent FedEx First Overnight (AM delivery next day) without me even asking. Sure enough, the card came to my office at 8:30 Friday morning. First use was for a $3.00 coffee cake at the Capital One Cafe--yes, ironic as it is that they accept Amex.
One potential disappointment is that the new card has a different 4-digit security code and 03/2022 expiration date. The Amex phone CSR assured me the expiration date and security code would be the same on the metal card as they were on the plastic card. I have about 20 monthly recurring charges of various sorts that go to my Platinum card, so it'd be a hassle to change the card info on every single one.
One potential disappointment is that the new card has a different 4-digit security code and 03/2022 expiration date. The Amex phone CSR assured me the expiration date and security code would be the same on the metal card as they were on the plastic card. I have about 20 monthly recurring charges of various sorts that go to my Platinum card, so it'd be a hassle to change the card info on every single one.
Apr 1, 2017, 8:12 pm
#105
Join Date: Apr 2004
Location: DCA/IAD
Programs: AA Gold, Amex Plat
Posts: 4,007
Good to know. I had a vague recollection that this was the case for recurring charges on some credit cards, but I didn't remember if it was Visa, MasterCard or Amex.
