American Express personal Platinum (USA) metal card

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Old Oct 3, 18, 5:42 am   -   Wikipost
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Last edit by: C W
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General Information:

Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.

All new and and replacement cards are now stainless steel, as of March 30, 2017.

Amex Press Release

This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:

USA: New personal Platinum benefits; Higher annual fee ($550)


Contactless

There are contactless (NFC) and non-contactless version of the Platinum Card.

If you previously had a contactless card and requested a replacement you will receive a contactless replacement.

If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.

Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.

When you apply for a new Platinum account you will be sent a non-contactless card by default.

The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.

Welcome Kit

Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.

Pictures and description in Post 282.

All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
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Old Apr 18, 17, 1:36 pm
  #301  
 
Join Date: May 2015
Location: Toronto
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Do we know if it's coming to Canada or other countries and any word (estimate) on a timeline if it is?
pmich is offline  
Old Apr 18, 17, 10:03 pm
  #302  
 
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Originally Posted by C W View Post
Sorry?
Info I posted made it into a wiki on FT. Was being sarcastic.

IE - My 'welcome kit' post is linked in Wiki so I feel special.
dinanm3atl is offline  
Old Apr 19, 17, 9:53 am
  #303  
C W
 
Join Date: Sep 2016
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Originally Posted by dinanm3atl View Post
Info I posted made it into a wiki on FT. Was being sarcastic.

IE - My 'welcome kit' post is linked in Wiki so I feel special.
Ahh I see haha. Nice pictures by the way ^
C W is offline  
Old Apr 19, 17, 11:40 am
  #304  
nnn
 
Join Date: Jan 2005
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Originally Posted by C W View Post
What a great way to treat loyal cardmembers who've been paying the fee for years
Mrs. nnn got the wooden box as a new cardmember. She thought it was useless and a waste. She's not an FTer obviously.
nnn is offline  
Old Apr 19, 17, 2:55 pm
  #305  
 
Join Date: Aug 2016
Posts: 53
Finally received the metal card (not contactless). It is actually really nice, and even though it won't get much spend, it has taken pride of place in the front card slot of my wallet.
JMWEEZ is offline  
Old Apr 20, 17, 12:23 pm
  #306  
 
Join Date: Sep 2015
Location: BOS
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I must be the only one that doesn't like this card. It is a dull color (not "metallic" silver like the plastic one), heavy, and makes it more difficult to get adjacent cards in & out of my wallet.

Like many others I don't use it much, but when I do carry it, I'll probably bring my old plastic one.
joachimm is offline  
Old Apr 20, 17, 12:55 pm
  #307  
 
Join Date: Feb 2014
Posts: 250
I don't mind the card by itself but this recent trend of metal cards is making my card holder heavy and I don't like that.
GiantCow is offline  
Old Apr 20, 17, 9:14 pm
  #308  
 
Join Date: Apr 2017
Location: GYY
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Does spend on the free Gold cards for authorized users count toward the sign on bonus $5k requirement?
Kadomony is offline  
Old Apr 20, 17, 9:33 pm
  #309  
 
Join Date: May 2015
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Originally Posted by Kadomony View Post
Does spend on the free Gold cards for authorized users count toward the sign on bonus $5k requirement?
Yes
mhdena is offline  
Old Apr 20, 17, 9:48 pm
  #310  
 
Join Date: Apr 2017
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Originally Posted by mhdena View Post
Yes
Thank you.
Kadomony is offline  
Old Apr 20, 17, 10:45 pm
  #311  
 
Join Date: Mar 2014
Location: LAX
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There are several posts in this thread with folks receiving the contactless card-how many of you are having issues getting one? I've been told by AMEX CSRs that they're having a hard time keeping up with those as of late and to check back in about a week, and the two times I requested a contactless metal card I got metal cards without the feature...
steveman518 is offline  
Old Apr 21, 17, 12:58 am
  #312  
 
Join Date: Aug 2016
Posts: 53
Originally Posted by steveman518 View Post
There are several posts in this thread with folks receiving the contactless card-how many of you are having issues getting one? I've been told by AMEX CSRs that they're having a hard time keeping up with those as of late and to check back in about a week, and the two times I requested a contactless metal card I got metal cards without the feature...


It really has nothing to do with the stock, and more to do with the ineptness of the CSRs and their processes for shipping new cards.
95% of CSRs don't even know what contactless is or the fact that they exist. One CSR thought I was talking about the chip and she started going on about the security features of the chip. I ordered contactless when they were still plastic and I received a non-contactless card. Same with metal. I give up.
JMWEEZ is offline  
Old Apr 26, 17, 4:49 am
  #313  
C W
 
Join Date: Sep 2016
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Does anybody know if activating your contactless card will deactivate your current metal non-contactless card?

I want the contacless for some cities, but mostly I prefer the non-contactless.
C W is offline  
Old Apr 26, 17, 6:00 am
  #314  
 
Join Date: May 2013
Posts: 367
Originally Posted by C W View Post
Does anybody know if activating your contactless card will deactivate your current metal non-contactless card?

I want the contacless for some cities, but mostly I prefer the non-contactless.
From what I know, if you get a new card replacement on the same account, and even going from gold to platinum, the old card will continue to work.

the reps will say something like: "you can continue using your old card, until the new one arrives." well, you can continue to use after the new card arrives as well!
flyershmlyer is offline  
Old Apr 26, 17, 10:52 am
  #315  
C W
 
Join Date: Sep 2016
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Originally Posted by flyershmlyer View Post
From what I know, if you get a new card replacement on the same account, and even going from gold to platinum, the old card will continue to work.

the reps will say something like: "you can continue using your old card, until the new one arrives." well, you can continue to use after the new card arrives as well!
Great, thank you.
C W is offline  

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