Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Jun 29, 2019, 4:32 pm
#1097
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Procedure to Use Uber Credits from Two Plat Cards
Today chatted with the AmEx rep. He sent the current info on Uber credit. So I added to the Wiki.
He did not say clearly how to claim Uber credits from two Plat cards with the same Uber account. Can someone detail it how this is done? So I can add to the Wiki? This may have been discussed somewhere in this thread.
He did not say clearly how to claim Uber credits from two Plat cards with the same Uber account. Can someone detail it how this is done? So I can add to the Wiki? This may have been discussed somewhere in this thread.
Jun 29, 2019, 4:41 pm
#1098
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
I probably found my own answer (from AmEx FAQ).
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Jul 1, 2019, 11:12 am
#1099
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
Jul 1, 2019, 1:35 pm
#1100
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,969
I just discovered something today. I rated and tipped for a ride today that I took a couple of days ago (i.e. last month). I had paid for that ride entirely with pre-purchased Uber Cash, since my $15 Amex credit had already been used. The tip I made today for that ride was deducted from this month's $15 credit.
Jul 4, 2019, 5:28 am
#1101
Join Date: May 2019
Posts: 6
FYI the Uber app is so broken if you use your credit for a partial ride payment you can't tip your driver.
I used my plat credit on a ride to the airport that was ~$57 total. Applied my credit and charged the balance my card. Worked fine, until I went to rate and add a tip. Every time I try to it barfs back an error message saying I have insufficient credit to tip the driver and demanding I buy more UberBux. Except I can't buy UberBux in increments of less than $25. And he was long gone by the time I discovered this, so no option to tip in cash.
So now my driver is getting stiffed on a tip because Uber can't be bothered to make a payment system that works correctly.
I used my plat credit on a ride to the airport that was ~$57 total. Applied my credit and charged the balance my card. Worked fine, until I went to rate and add a tip. Every time I try to it barfs back an error message saying I have insufficient credit to tip the driver and demanding I buy more UberBux. Except I can't buy UberBux in increments of less than $25. And he was long gone by the time I discovered this, so no option to tip in cash.
So now my driver is getting stiffed on a tip because Uber can't be bothered to make a payment system that works correctly.
Jul 6, 2019, 9:43 am
#1102
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,978
FYI the Uber app is so broken if you use your credit for a partial ride payment you can't tip your driver.
I used my plat credit on a ride to the airport that was ~$57 total. Applied my credit and charged the balance my card. Worked fine, until I went to rate and add a tip. Every time I try to it barfs back an error message saying I have insufficient credit to tip the driver and demanding I buy more UberBux. Except I can't buy UberBux in increments of less than $25. And he was long gone by the time I discovered this, so no option to tip in cash.
So now my driver is getting stiffed on a tip because Uber can't be bothered to make a payment system that works correctly.
I used my plat credit on a ride to the airport that was ~$57 total. Applied my credit and charged the balance my card. Worked fine, until I went to rate and add a tip. Every time I try to it barfs back an error message saying I have insufficient credit to tip the driver and demanding I buy more UberBux. Except I can't buy UberBux in increments of less than $25. And he was long gone by the time I discovered this, so no option to tip in cash.
So now my driver is getting stiffed on a tip because Uber can't be bothered to make a payment system that works correctly.
Jul 6, 2019, 10:51 am
#1103
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
I don't know, I've never had the tipping problem before, and then using this month's credit it wouldn't let me. Several other things also changed for me (including that the credit wasn't automatically selected) that resemble the negative experiences of some others on here, after not having had much issue in the past. It seems Uber may be testing different approaches, and if the one I newly experienced works well for whatever goals they're trying to set (I'd bet getting people to deposit money into Uber Cash is one of the goals), you may find your experience changes for the worse.
Jul 7, 2019, 3:57 pm
#1104
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I just applied the remainder of my July Amex credit, with the balance of the fare on my credit card (Add enough to cover this trip only?) as usual; added a credit card tip as usual just fine, via Android app.
Jul 7, 2019, 5:50 pm
#1105
Join Date: May 2015
Posts: 140
Anyone having issue with the Uber credits this month? I have two Plat cards, the vanilla and Ameriprise. Last month i received $30 like expected but this month I only received $15. I chatted with the useless uber reps who said that both of the Amex cards on my account were NOT enrolled in the Amex Premium Benefits so I shouldn't be receiving any credits. I tried adding cards and deleting them to no avail. Any suggestions?
Jul 7, 2019, 6:02 pm
#1106
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Anyone having issue with the Uber credits this month? I have two Plat cards, the vanilla and Ameriprise. Last month i received $30 like expected but this month I only received $15. I chatted with the useless uber reps who said that both of the Amex cards on my account were NOT enrolled in the Amex Premium Benefits so I shouldn't be receiving any credits. I tried adding cards and deleting them to no avail. Any suggestions?
About the only thing you can do is continue to bother Uber "customer service" until you receive the other $15 in credit. As you and I both know, there's no "enrolling" your Platinum cards for the Uber credits - it's supposed to be automatic when you add the card(s) to your Uber account.
Jul 7, 2019, 6:17 pm
#1107
Join Date: Feb 2012
Posts: 4,470
As many suggested, there's no benefit in charging your rides to AmEx cards. I'd delete from from Uber profile. Once a month add them one at a time -- pausing to make sure the credits appear as well. Then remove again until the following month.
If one card does not generate the credit, you'll know which one and can report that to AmEx.
If one card does not generate the credit, you'll know which one and can report that to AmEx.
Jul 7, 2019, 8:58 pm
#1108
Join Date: Mar 2019
Location: SFO/SJC, JFK
Programs: United 1K 2MM - Jet Blue Mosaic - Hyatt LTG - Marriott Plat - Hertz PC
Posts: 205
Anyone having issue with the Uber credits this month? I have two Plat cards, the vanilla and Ameriprise. Last month i received $30 like expected but this month I only received $15. I chatted with the useless uber reps who said that both of the Amex cards on my account were NOT enrolled in the Amex Premium Benefits so I shouldn't be receiving any credits. I tried adding cards and deleting them to no avail. Any suggestions?
I contacted AMEX and the agent immediately told me it is an Uber problem. She said many people are having this problem and they will credit $15 to any Uber ride that is charged to my Platinum card. So if you are having this problem, just charge to the AMEX and they will credit it. This is still annoying as I prefer to use the Chase Sapphire Reserve for the points. I guess I will try to use it on a ride as close to $15 as possible.
Frankly, I have trouble believing such a tech-oriented company like Uber has so much trouble that even random AMEX phone representatives are getting so many complaints about it. I have decided to write in to AMEX to complain about this experience as it will be too much hassle to call in every month to get a promised benefit. I would encourage others to do the same. A good snail mail address is:
American Express Co.
American Express Tower C
World Financial Center
200 Vesey St, NY NY 10285
Snail mail addressed there goes directly to corporate executives (I believe it is a public address, but in any case I received permission to post it publicly). For what it is worth, I wrote to this address a few years ago when I was having trouble with a financial review on a business AMEX and I had a phone call from a VP a week later that resolved all my problems. So AMEX seems responsive at this address.
The AMEX agent today also mentioned that it is possible to call the NYC corporate office to lodge complaints. The number is 212-640-2000 and hours are 8 a.m. - 6 p.m. Eastern time.
Last edited by strife; Jul 8, 2019 at 11:09 pm Reason: corrected zip code
Jul 8, 2019, 12:00 am
#1110
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201