Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Jun 12, 2019, 3:45 pm
#1051
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Welp, another adventure with the Uber credit.
Long story short: This month, my $15 credit never showed up and Uber had to manually add it (but only after trading multiple messages with Uber's horrid customer support, even after they started identifying themselves as part of the Priority Support Team - including one who claimed my AMEX Plat was invalid
, and another claiming my credit had been issued but sending me a receipt for a ride in May that obviously used last month's credit). 
The level of incompetence that would be required for this beggars belief, so it's no surprise at all that many here don't think it's merely incompetence.
Long story short: This month, my $15 credit never showed up and Uber had to manually add it (but only after trading multiple messages with Uber's horrid customer support, even after they started identifying themselves as part of the Priority Support Team - including one who claimed my AMEX Plat was invalid
, and another claiming my credit had been issued but sending me a receipt for a ride in May that obviously used last month's credit). The level of incompetence that would be required for this beggars belief, so it's no surprise at all that many here don't think it's merely incompetence.
Jun 12, 2019, 3:57 pm
#1052
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,040
Welp, another adventure with the Uber credit.
Long story short: This month, my $15 credit never showed up and Uber had to manually add it (but only after trading multiple messages with Uber's horrid customer support, even after they started identifying themselves as part of the Priority Support Team - including one who claimed my AMEX Plat was invalid, and another claiming my credit had been issued but sending me a receipt for a ride in May that obviously used last month's credit).
The level of incompetence that would be required for this beggars belief, so it's no surprise at all that many here don't think it's merely incompetence.
Long story short: This month, my $15 credit never showed up and Uber had to manually add it (but only after trading multiple messages with Uber's horrid customer support, even after they started identifying themselves as part of the Priority Support Team - including one who claimed my AMEX Plat was invalid
, and another claiming my credit had been issued but sending me a receipt for a ride in May that obviously used last month's credit). The level of incompetence that would be required for this beggars belief, so it's no surprise at all that many here don't think it's merely incompetence.
So seriously, what is your plan? Are you willing to cancel the card over this? Would you like to file a class action lawsuit?
I mean at this point, I seriously think we know the score, no? Clearly, neither Uber nor Amex give much of a flying you know what about fixing this for those that seem to have continual problems, agreed?
Do you just want to complain every month, or at some point, in a free market economy, do you plan to take some personal agency and ownership of the situation and act accordingly?
Regards
Jun 12, 2019, 4:15 pm
#1053
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Serious question, how, exactly, would you like others in this forum to respond to your monthly "updates?" I mean, are you just here to vent? Clearly, nobody here can solve this for you. You are clearly unhappy with the benefit, yet seem to be obsessed with exerting your maximum effort in order squeeze every last micro-cent out of this benefit.
So seriously, what is your plan? Are you willing to cancel the card over this? Would you like to file a class action lawsuit?
I mean at this point, I seriously think we know the score, no? Clearly, neither Uber nor Amex give much of a flying you know what about fixing this for those that seem to have continual problems, agreed?
Do you just want to complain every month, or at some point, in a free market economy, do you plan to take some personal agency and ownership of the situation and act accordingly?
Regards
So seriously, what is your plan? Are you willing to cancel the card over this? Would you like to file a class action lawsuit?
I mean at this point, I seriously think we know the score, no? Clearly, neither Uber nor Amex give much of a flying you know what about fixing this for those that seem to have continual problems, agreed?
Do you just want to complain every month, or at some point, in a free market economy, do you plan to take some personal agency and ownership of the situation and act accordingly?
Regards
Jun 12, 2019, 4:28 pm
#1054
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Serious question, how, exactly, would you like others in this forum to respond to your monthly "updates?" I mean, are you just here to vent? Clearly, nobody here can solve this for you. You are clearly unhappy with the benefit, yet seem to be obsessed with exerting your maximum effort in order squeeze every last micro-cent out of this benefit.
So seriously, what is your plan? Are you willing to cancel the card over this? Would you like to file a class action lawsuit?
I mean at this point, I seriously think we know the score, no? Clearly, neither Uber nor Amex give much of a flying you know what about fixing this for those that seem to have continual problems, agreed?
Do you just want to complain every month, or at some point, in a free market economy, do you plan to take some personal agency and ownership of the situation and act accordingly?
So seriously, what is your plan? Are you willing to cancel the card over this? Would you like to file a class action lawsuit?
I mean at this point, I seriously think we know the score, no? Clearly, neither Uber nor Amex give much of a flying you know what about fixing this for those that seem to have continual problems, agreed?
Do you just want to complain every month, or at some point, in a free market economy, do you plan to take some personal agency and ownership of the situation and act accordingly?
However, so long as I continue to have issues with Uber and/or the Plat benefit, I'll certainly continue to report them here - just as I report issues I have with other services in order to provide data points that benefit the FT community. This is the first time I've had this specific problem with Uber and also the first time I've reported it on FT, so the fact that you're so dishonestly attempting to diminish this is not only disappointing but raises questions about your motives. If there's an advertised benefit that doesn't work, FT'ers should know about it. If the facts in my posts emotionally trigger you so much that you need to get personal about it, then I strongly suggest usage of the ignore button even if for nothing but your own benefit.
Jun 12, 2019, 5:14 pm
#1055
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,040
Well, it's good you bring it up - I just got off the phone with AMEX (where, I'll add, the representative mentioned she's been getting lots of complaints about the Uber credit). The rep said she was going to file a note directly with an executive at AMEX and that he would reach out to me "sometime this week", so hopefully that happens and I look forward to relaying my poor experience with Uber. I don't really expect AMEX to do anything and I certainly don't expect Uber to do anything, and the most likely outcome is I'll get tired enough of dealing with Uber that I'll just forego the $200/yr credit - which, of course, is probably exactly what Uber wants.
However, so long as I continue to have issues with Uber and/or the Plat benefit, I'll certainly continue to report them here - just as I report issues I have with other services in order to provide data points that benefit the FT community. This is the first time I've had this specific problem with Uber and also the first time I've reported it on FT, so the fact that you're so dishonestly attempting to diminish this is not only disappointing but raises questions about your motives. If there's an advertised benefit that doesn't work, FT'ers should know about it. If the facts in my posts emotionally trigger you so much that you need to get personal about it, then I strongly suggest usage of the ignore button even if for nothing but your own benefit.
However, so long as I continue to have issues with Uber and/or the Plat benefit, I'll certainly continue to report them here - just as I report issues I have with other services in order to provide data points that benefit the FT community. This is the first time I've had this specific problem with Uber and also the first time I've reported it on FT, so the fact that you're so dishonestly attempting to diminish this is not only disappointing but raises questions about your motives. If there's an advertised benefit that doesn't work, FT'ers should know about it. If the facts in my posts emotionally trigger you so much that you need to get personal about it, then I strongly suggest usage of the ignore button even if for nothing but your own benefit.
Look, I knew you'd come back with both guns blazing, as you always do when i dare to challenge you, but news flash, this a public forum and once you post, you don't get to control how others respond to your post. I realize you'd seem to prefer an echo chamber where we all just blindly say, "yea, right on, go gengar, stick it to the man" but sorry, that's not me. I'm hung up on this weird concept of personal responsibility for ones interests once best efforts have been made to resolve a problem.
You seem to love to come back at me twice as hard as I've ever come at you anytime I dare to question/challenge you but I'd encourage to you take a good look in the mirror. There is a reason for the saying "the pot calling the kettle black"
Nowhere in my post did I:
1) Question your motives
2) Claim you were "dishonest" or lying about the facts you've asserted
2) Imply you are "emotionally triggering"
I really could care less that this month is a different version of the problem that annoys you. I simply asserted that you are very unhappy with this benefit. Tell me, gengar, is that true or false? Was my assertion that you are unhappy with this benefit, and have been for sometime, correct or incorrect? Yes or no? Am I "lying" about that? I also asserted that I don't think Uber or Amex really care or will do anything about this. You effectively agreed, correct or did I misunderstand?
So dear, gengar, I'd encourage you to re-read my post and actually pause and look at what I said, then look at your own response in kind. I simply asked you, directly, what you want from this forum. I think providing "data points" is fine, particularly when things are new/changing and are not yet clear. However, at some point, we have enough "data points" and given the length of this thread (in posts and time) the rest is just noise and complaining. At some point, people have to take some personal agency and vote with their wallets OR recognize that it is what it is and get on with it.
And for the record, the ignore button works both ways my friend. If you don't like me questioning your posts you are welcome to ignore me and you are under absolutely no obligation to respond. So, you keep complaining away and I'll keep challenging you because nobody here needs more "data points" to concur this is a poorly executed benefit.
Regards
Jun 12, 2019, 5:26 pm
#1056
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
I really could care less that this month is a different version of the problem that annoys you. I simply asserted that you are very unhappy with this benefit. Tell me, gengar, is that true or false? Was my assertion that you are unhappy with this benefit, and have been for sometime, correct or incorrect? Yes or no? Am I "lying" about that? I also asserted that I don't think Uber or Amex really care or will do anything about this. You effectively agreed, correct or did I misunderstand?
So dear, gengar, I'd encourage you to re-read my post and actually pause and look at what I said, then look at your own response in kind. I simply asked you, directly, what you want from this forum. I think providing "data points" is fine, particularly when things are new/changing and are not yet clear. However, at some point, we have enough "data points" and given the length of this thread (in posts and time) the rest is just noise and complaining. At some point, people have to take some personal agency and vote with their wallets OR recognize that it is what it is and get on with it.
And for the record, the ignore button works both ways my friend. If you don't like me questioning your posts you are welcome to ignore me and you are under absolutely no obligation to respond. So, you keep complaining away and I'll keep challenging you because nobody here needs more "data points" to concur this is a poorly executed benefit.
So dear, gengar, I'd encourage you to re-read my post and actually pause and look at what I said, then look at your own response in kind. I simply asked you, directly, what you want from this forum. I think providing "data points" is fine, particularly when things are new/changing and are not yet clear. However, at some point, we have enough "data points" and given the length of this thread (in posts and time) the rest is just noise and complaining. At some point, people have to take some personal agency and vote with their wallets OR recognize that it is what it is and get on with it.
And for the record, the ignore button works both ways my friend. If you don't like me questioning your posts you are welcome to ignore me and you are under absolutely no obligation to respond. So, you keep complaining away and I'll keep challenging you because nobody here needs more "data points" to concur this is a poorly executed benefit.
To be clear, I have no intentions of ignoring anyone on this forum because it's not possible for me to have personal issues with anyone on an internet message board.
Jun 12, 2019, 5:38 pm
#1057
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,040
The fact that you don't care that it is a new data point is precisely the problem. If you don't like seeing new data points containing facts you don't like from people you obviously have personal issues with, that's a problem you need to resolve on your own. If you disagree, notify the mods and let them decide. I'm not going to ignore you because it's not possible for me to have personal issues with whoever you are.
Anyhow, best of luck with next months credit.
Regards
Jun 12, 2019, 5:59 pm
#1058
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Welp, another adventure with the Uber credit.
Long story short: This month, my $15 credit never showed up and Uber had to manually add it (but only after trading multiple messages with Uber's horrid customer support, even after they started identifying themselves as part of the Priority Support Team - including one who claimed my AMEX Plat was invalid, and another claiming my credit had been issued but sending me a receipt for a ride in May that obviously used last month's credit).
The level of incompetence that would be required for this beggars belief, so it's no surprise at all that many here don't think it's merely incompetence.
Long story short: This month, my $15 credit never showed up and Uber had to manually add it (but only after trading multiple messages with Uber's horrid customer support, even after they started identifying themselves as part of the Priority Support Team - including one who claimed my AMEX Plat was invalid
, and another claiming my credit had been issued but sending me a receipt for a ride in May that obviously used last month's credit). The level of incompetence that would be required for this beggars belief, so it's no surprise at all that many here don't think it's merely incompetence.
Jun 12, 2019, 7:28 pm
#1059
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
Jun 12, 2019, 9:48 pm
#1061
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
And I’d let AMEX know this “benefit” has no value and as such is a factor in my decision whether to retain, or drop, my Platinum card.
Jun 12, 2019, 10:15 pm
#1062
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Why would Uber want you to forego the AMEX credit after getting tired enough of dealing with the issue? If I had such difficulties getting an advertised benefit I would switch over to Lyft or another ride share option. Uber’s customer base and market share is reduced. And you likely reduce their net promoter score.
As noted above, this was done today to the AMEX representative I spoke to on the phone and will certainly be expressed when/if the promised follow-up contact is made.
Jun 12, 2019, 11:03 pm
#1063
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
Why would Uber want you to forego the AMEX credit after getting tired enough of dealing with the issue? If I had such difficulties getting an advertised benefit I would switch over to Lyft or another ride share option. Uber’s customer base and market share is reduced. And you likely reduce their net promoter score.
Jun 13, 2019, 5:45 am
#1064
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Just a Diamond level rider who doesn’t find the credit that hard to use, although I agree it isn’t intuitive. And when I do have issues, which I’ve certainly had more times than I should, find customer service responds quickly and makes things right.
Jun 13, 2019, 5:56 am
#1065
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Moderator caution
Please write about American Express (and Uber) products, policies and practices, not about each other. Remarks about other posters' knowledge, motivations or aptitude are not permitted. Make your point once. Repetition does not impart more wisdom, but it does make reading more tedious for others.