Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Feb 27, 2019, 10:50 am
#826
Join Date: May 2005
Location: Los Angeles
Posts: 600
My friend (also with a Plat card) has found that his UE is now charging a a 10% service fee in addition to a booking fee. This isn't something I have on my account, but we both did a sample order today - the office address, same restaurant and same entree. Both had the same entree price, but my order had only a $3.99 fee, he had $2.99 + 10% fee. He's on the latest version of the iOS app, I'm on a slightly older Android version.
Some searching is finding this is a "YMMV" situation, but since I'm sometimes already paying 1/2 my $15 credit to delivery, I'll be bummed if it gets further devalued.
Some searching is finding this is a "YMMV" situation, but since I'm sometimes already paying 1/2 my $15 credit to delivery, I'll be bummed if it gets further devalued.
Not going to post it here for fear of Uber/Amex shutting down the loophole, but feel free to PM me.
Feb 27, 2019, 12:35 pm
#827
Join Date: Sep 2007
Posts: 998
This wouldn't be a devaluation of the Amex benefit so much as a weird/different move by Uber. OTOH if your order was under $10 you'd actually be coming out ahead in the situation you describe.
I haven't noticed a change in fees on my UE and have just been letting my Android app auto-update. Will need to look closer the next time I order.
I haven't noticed a change in fees on my UE and have just been letting my Android app auto-update. Will need to look closer the next time I order.
Now it looks like maybe they’ll lower the delivery fee and instead add that 10% service charge. Maybe they think they can get more out of people basing the service cost not on distance but instead on amount ordered. This might actually be a win for people that order from distant restaurants but low amount, like Amex credits. I often order some sushi, the closest place is a $8.49 fee but I usually order $12 to $20 of food. So if that fee was lowered to less then $5 + 10%, it’ll actually be cheaper for me. But if a family ordered $50 of food, that delivery would be more expensive for them rather then the $8.49 fee.
Either way, Uber is getting expensive. I don’t use them for anything but burning Amex credits. So I’m turning into that ....... that doesn’t tip and doesn’t order much. If I could roll over even one months credits I probably would order $15 to $18 of food and use the rest on service and tip, but I’m not really looking to spend out of pocket to use this credit up.
Feb 28, 2019, 10:55 am
#828
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,057
Mar 3, 2019, 12:27 am
#829
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,966
For January and February, Uber is not charging my Amex benefit despite the fact that it is clearly showing up on my app under payments. The charges just keep going to my Amex. I've sent a message to support and it's like they don't even know what I'm talking about. This happened once before about a year ago and same problem. Amex was useless. Uber eventually (like 3 months later and multiple exchanges) issued some uber cash but the entire exchange was ridiculous.
Is there any way to see if your Amex credit was used for the month? My receipts don't show it as being used. Uber Support, as usual, is awful, and Amex is clueless.
Mar 3, 2019, 5:44 am
#830
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
In the end I think this is a little bit of trickery on the part of AMEX and UBER. The fact that the Uber credit is pooled with the regular credits and added credit means that if you don’t use ALL the total stored pooled credit within the month then the AMEX credit might not be used. I’ve had this happen before as well. Best thing is to of course then keep the UBER credit low, and use it first - using the pay for adding fare with a credit car option. Then add credit to Uber if you want to take advantage of any % discounts for actually BUYING credit.
Mar 3, 2019, 8:36 am
#831
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Mar 5, 2019, 5:05 am
#833
Join Date: Apr 2009
Location: TLV
Programs: UA Platinum, Avis Chairman, Marriott Gold, Hilton Gold, GA Pilot
Posts: 3,225
I had a certain amount of Uber Cash appear in my account that I assumed was from the Amex benefit. Recently when riding I had something like $9.54 of Ubercash and the fare was $10.50 and it wouldn't just use the Ubercash and then charge my card for the difference. I had to either load up on $25 of Ubercash or pay with a credit card. Anyone know how to get around this?
Mar 5, 2019, 8:20 am
#834
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
I had a certain amount of Uber Cash appear in my account that I assumed was from the Amex benefit. Recently when riding I had something like $9.54 of Ubercash and the fare was $10.50 and it wouldn't just use the Ubercash and then charge my card for the difference. I had to either load up on $25 of Ubercash or pay with a credit card. Anyone know how to get around this?
Mar 5, 2019, 2:39 pm
#835
Join Date: Jan 2000
Posts: 3,021
I had a certain amount of Uber Cash appear in my account that I assumed was from the Amex benefit. Recently when riding I had something like $9.54 of Ubercash and the fare was $10.50 and it wouldn't just use the Ubercash and then charge my card for the difference. I had to either load up on $25 of Ubercash or pay with a credit card. Anyone know how to get around this?
If this is the new way of doing things it's complete BS
Mar 5, 2019, 2:41 pm
#836
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,227
The Uber app does indeed give you the choice of paying the difference between the fare and your Uber cash balance by using your credit card on file. You don't need to pay the entire fare by credit card if your Uber cash balance is less than the estimated fare.....nor do you need to buy more Uber cash.
Mar 5, 2019, 3:38 pm
#837
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Still does. Just did that very same thing last night - charged $15 of my ride to the AMEX credit and the remainder to my credit card.
Mar 5, 2019, 6:58 pm
#838
Join Date: Jun 2013
Location: SJC/SFO
Posts: 373
This used to work for me but no longer does. It no longer asks me if I want to cover the difference with a credit card but instead insists I purchase more Uber cash or switch to CC payment. I think they are probably gradually switching every one over to this new system and they haven’t hit your account yet.
Mar 5, 2019, 8:59 pm
#839
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
This used to work for me but no longer does. It no longer asks me if I want to cover the difference with a credit card but instead insists I purchase more Uber cash or switch to CC payment. I think they are probably gradually switching every one over to this new system and they haven’t hit your account yet.
Mar 6, 2019, 12:32 pm
#840
Join Date: Mar 2006
Posts: 107
Tried using my credit today with problems. In the past I have just left the account as is with my amex as the default payment. It would should the uber cash, but when I took a ride, it would use the credit and charge the rest to the card. Today it just charged the card straight up. I then changed the payment default to uber cash for another trip and it worked. Now I wonder if it would ask to charge the difference to the card when I used all the credit or have a problem like some above.
This is super irritating. I was thinking of the crazy scenario chart this would make. Amex default, uber cash default, other default, existing credits, no credits, cover difference with card, forced gift card purchase. Horrible.
This is super irritating. I was thinking of the crazy scenario chart this would make. Amex default, uber cash default, other default, existing credits, no credits, cover difference with card, forced gift card purchase. Horrible.