Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
#663
Join Date: Jun 2013
Location: SJC/SFO
Posts: 373
Do you see the Uber Cash option under payments? It seems like the feature is still being rolled out, so not everyone might have it.
I also found an Uber help page that seems to suggest that going forward all credits (like Visa Loval offers) will be applied to Uber Cash. It doesn’t explicitly mention the Platinum Uber benefit.
I also found an Uber help page that seems to suggest that going forward all credits (like Visa Loval offers) will be applied to Uber Cash. It doesn’t explicitly mention the Platinum Uber benefit.
#664
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,888
Did anyone else notice a change in how the Amex credit is being applied?
I took an Uber this week and was charged the full fare, despite having $15 of Amex credit available. The credit was instead moved to something called Uber Cash, which seems to be a new-ish feature. On my next ride I was able to use that “cash” as a payment method.
I was was initially miffed about it but then realized it is a game changer. I mostly use Uber for rides to and from airports. My travel is concentrated in certain months, so I go months without taking an Uber, effectively wasting the credit.
With Uber Cash, it seems I should be able to reload the balance once per month and then use the accumulated balance on months I actually take Uber rides.
I took an Uber this week and was charged the full fare, despite having $15 of Amex credit available. The credit was instead moved to something called Uber Cash, which seems to be a new-ish feature. On my next ride I was able to use that “cash” as a payment method.
I was was initially miffed about it but then realized it is a game changer. I mostly use Uber for rides to and from airports. My travel is concentrated in certain months, so I go months without taking an Uber, effectively wasting the credit.
With Uber Cash, it seems I should be able to reload the balance once per month and then use the accumulated balance on months I actually take Uber rides.
1) I view this as a negative because as of now, I have not figured out how to "zero out" my Uber Cash balance. I had a $15 Amex credit applied to Uber Cash, and I needed a $20 ride, so I added $25 to my Uber Cash balance with a credit card. After a few more rides, I now have $3.80 in my "Uber Cash" that I need to use - I haven't figured out how to partially use Uber Cash and another pay method
2) The AMEX Credit still says that it "expires" one month after issue. I wouldn't trust the ability to accumulate Amex Platinum credits into your Uber Cash account month after month
#665
Join Date: Jun 2013
Location: SJC/SFO
Posts: 373
This happened to me. A few things
1) I view this as a negative because as of now, I have not figured out how to "zero out" my Uber Cash balance. I had a $15 Amex credit applied to Uber Cash, and I needed a $20 ride, so I added $25 to my Uber Cash balance with a credit card. After a few more rides, I now have $3.80 in my "Uber Cash" that I need to use - I haven't figured out how to partially use Uber Cash and another pay method
1) I view this as a negative because as of now, I have not figured out how to "zero out" my Uber Cash balance. I had a $15 Amex credit applied to Uber Cash, and I needed a $20 ride, so I added $25 to my Uber Cash balance with a credit card. After a few more rides, I now have $3.80 in my "Uber Cash" that I need to use - I haven't figured out how to partially use Uber Cash and another pay method
2) The AMEX Credit still says that it "expires" one month after issue. I wouldn't trust the ability to accumulate Amex Platinum credits into your Uber Cash account month after month
To me this seems like a net positive.
#667
Join Date: Mar 2006
Posts: 107
It is odd though. The menu on the left says Uber cash of $15. When you go to payments it shows $15, but then shows credit at the bottom of $15 for amex. Also looks like you can't select the stored value as payment for family.
Last edited by jeeden; Oct 15, 2018 at 8:06 am
#668
Join Date: Jun 2013
Location: SJC/SFO
Posts: 373
Looks like this was launched Sep 14:
Uber Cash: plan ahead and get up to 5% off rides and food
It looks like it will also be "the new home" of Amex credits.
Uber Cash: plan ahead and get up to 5% off rides and food
Your Uber Cash balance will also be the new home for any credits you’ve received from Uber gift cards, Visa Local Offers, customer support refunds, and more.
#670
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
#671
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,132
In the Uber app, under Payment/Promotions/Payment Rewards, Amex is still noted as ”credits,” not Uber cash.
#672
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
#674
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Looks like this was launched Sep 14:
Uber Cash: plan ahead and get up to 5% off rides and food
It looks like it will also be "the new home" of Amex credits.
Uber Cash: plan ahead and get up to 5% off rides and food
It looks like it will also be "the new home" of Amex credits.
"Anyone else frustrated with the new Uber Cash system that includes the Amex Plat credits, or know of a workaround? Used to be that the $15 credits applied automatically to any charge no matter the price. The "Uber Cash" system requires that your Uber Cash balance be larger than the cost. So if I have a >$15 trip, I either can't use my credit or I have to "top up" my Uber Cash balance."
and
"I was trying to use my $15 uber credit last weekend on a $23 ride. They said I couldn’t use it because I didn’t have enough Uber credit. Is that real? I can’t use the $15 and pay $8 on a credit card?"
Sounds like yet another Uber "customer un-friendly" policy is slowly rolling out.
#675
Join Date: Jun 2013
Location: SJC/SFO
Posts: 373
As I have reported above, it is possible to pay the exact fare difference if your Uber Cash balance is not sufficient. I agree it is much more cumbersome to use than before, plus it takes two rides to actually make use of the Amex credits (credits are moved to Uber Cash on first ride, then you use them via Uber Cash on the second ride). I think it should also be possible to simply top up Uber Cash credits in the app, at which point the Amex credits would be applied, but I have not tried it as my Amex credit for this month is already used up.