Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
#617
Join Date: Nov 2004
Location: Los Angeles, CA; Philadelphia, PA
Programs: OZ Diamond
Posts: 6,134
LAX
#618
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
#619
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Uber credits causing error with in-app tipping
Curious whether anyone else has seen this pop up. I experienced a bug using my Amex credit and Uber's new tipping function.
I took a ride last Sunday, and everything went through fine... the July Amex credit was applied and my card charged for the balance, and minutes after the ride ended I entered a tip using the new tipping function.
Days later I received an e-mail from Uber saying that my payment method had failed and the receipt indicated they tried to charge the tip to "Credit" (meaning the Amex credit I had already used up for the month) rather than my card. I certainly don't want the driver (who was very good) to miss out on the tip, but Uber's support is so atrocious I don't even want to try e-mailing them.
I took a ride last Sunday, and everything went through fine... the July Amex credit was applied and my card charged for the balance, and minutes after the ride ended I entered a tip using the new tipping function.
Days later I received an e-mail from Uber saying that my payment method had failed and the receipt indicated they tried to charge the tip to "Credit" (meaning the Amex credit I had already used up for the month) rather than my card. I certainly don't want the driver (who was very good) to miss out on the tip, but Uber's support is so atrocious I don't even want to try e-mailing them.
#620
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,060
Is anyone else still having this issue and/or has anyone else found a way around it? It seemed to get better for me for a while, but now has started happening again. When it happened to me with this month's credit, the app kept giving me the error message even though the tip had already gone through on my credit card, resulting in me being charged for the tip twice (I have a support request in with Uber to fix that, we'll see what they say).
#621
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I've had no problems tipping on discounted rides that I can recall. I have encountered "tip fail" a couple of times, but those were seemingly random.
#622
Join Date: Aug 2001
Posts: 110
Platinum Airline & Uber credits Question
Can someone please tell me if the uber credit and the airline fees reimbursement limits are per card or per account?
Thanks!
Thanks!
#623
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
They are "per account" in the sense that if you have a regular Plat and also get two AU cards, only the account holder with the regular Plat receives the Uber credits/airline fee reimbursement. The AU cardmembers do not.
They are "per card" in the sense that if you have a regular Plat and a Mercedes Benz Plat, for example, you would receive those benefits on each of the cards.
#625
Join Date: Nov 2016
Location: SFO
Programs: Hilton Diamond, Marriott Gold, IHG Plat
Posts: 756
Went to Canada for the weekend, opened the app and found that a disclaimer saying credit not available in region. So when I came back to the states, that messages still shows. So I removed my plat card and re-added, credit doesn't show at all. I followed the advice here to force close and reopen, but that doesnt work. Safe to say I'm SOL for this month's $15?
I think we already establish many times in this thread how Uber is really sleazy about fixing issues related to this, since it costs them money.
I think we already establish many times in this thread how Uber is really sleazy about fixing issues related to this, since it costs them money.
#626
Join Date: Sep 2012
Posts: 4,431
I haven’t used my July $15 credit yet and will cancel my Plat card in the upcoming days. Will the credit disappear after doing so? Or is it safe for the rest of July?
#627
Join Date: Feb 2014
Posts: 291
The credit will stay in your Uber account even after you cancel.
I canceled back in June.
I canceled back in June.
#628
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
Lovely to see people gaming the system.
#629
Join Date: Jan 2016
Location: LAX/JFK/SFO
Programs: Amex Plat, Hyatt, IHG cards
Posts: 120
Went to Canada for the weekend, opened the app and found that a disclaimer saying credit not available in region. So when I came back to the states, that messages still shows. So I removed my plat card and re-added, credit doesn't show at all. I followed the advice here to force close and reopen, but that doesnt work. Safe to say I'm SOL for this month's $15?
I think we already establish many times in this thread how Uber is really sleazy about fixing issues related to this, since it costs them money.
I think we already establish many times in this thread how Uber is really sleazy about fixing issues related to this, since it costs them money.
I have an old Samsung.
#630
Join Date: Feb 2014
Posts: 291
Literally no way not to "game the system" when credits get posted on the first of each month.