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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Mar 27, 2017, 10:02 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RedSun

American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Jan 2, 2018, 12:15 am
  #511  
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Can't you just use Uber with a different credit card that doesn't have the $15 available, and then use the Amex Platinum Card later when you want to get that credit?
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Old Jan 2, 2018, 8:06 am
  #512  
 
Join Date: Feb 2014
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Originally Posted by aviators99
My credit worked fine on Jan 1. BTW, the Nov 30th for what was supposed to be December could turn into a problem for me. I save my credit for personal travel, as opposed to business-reimbursable travel. I do it to the extent that I'll use Lyft at the beginning of the month if I'm on a business trip (Oops...that seems counter to what Uber was trying to accomplish). I don't want to go through the hassle of explaining why I should get reimbursed more than I was charged.
Isn't there an option within Uber to differentiate personal and business profiles with different payment options? Or does the credit get applied to rides on the business profile as well?
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Old Jan 2, 2018, 8:43 am
  #513  
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Originally Posted by aviators99
My credit worked fine on Jan 1. BTW, the Nov 30th for what was supposed to be December could turn into a problem for me. I save my credit for personal travel, as opposed to business-reimbursable travel. I do it to the extent that I'll use Lyft at the beginning of the month if I'm on a business trip (Oops...that seems counter to what Uber was trying to accomplish). I don't want to go through the hassle of explaining why I should get reimbursed more than I was charged.
Can you not just toggle credits to "off" for business trips? That's what I do, though it is a bit annoying to have to remember to do that.
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Old Jan 2, 2018, 11:00 am
  #514  
 
Join Date: Dec 2017
Posts: 31
Weird... I was hoping to see the credits appear without me having to resort to the delete/add of my card, but I ended up getting impatient and decided to just do the delete/add.

I hope this doesn't become a monthly requirement.
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Old Jan 2, 2018, 2:50 pm
  #515  
 
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Originally Posted by sfo3388
Am I the only person who hasn't received the $15 January 2018 credit? AMEX agent said it will come soon. I had not problem in 2017. Is it because today is a holiday? Should I contact AMEX or Uber if the credit does not show?
Both my wife and I (separate Amex Platinum accounts) are having the same issue.

Cheers,
LBBZman
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Old Jan 3, 2018, 12:26 am
  #516  
 
Join Date: Mar 2006
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Originally Posted by krazykanuck
Can you not just toggle credits to "off" for business trips? That's what I do, though it is a bit annoying to have to remember to do that.
I never noticed this option. Where is it?
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Old Jan 3, 2018, 12:27 am
  #517  
 
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Originally Posted by Points Scrounger
Can't you just use Uber with a different credit card that doesn't have the $15 available, and then use the Amex Platinum Card later when you want to get that credit?
Doesn't matter which payment method you use. If the Amex is on the account it gives you the credit. Even if you don't use the Amex to pay.
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Old Jan 3, 2018, 7:28 am
  #518  
 
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Originally Posted by aviators99
Doesn't matter which payment method you use. If the Amex is on the account it gives you the credit. Even if you don't use the Amex to pay.
Yes, you automatically receive the credit on the account if the AMEX is linked to the account. What others are saying is that you can choose not to use the credits for a particular ride by going into the app and selecting another payment method while booking the ride, thus retaining the AMEX credit on your account for a future ride.
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Old Jan 4, 2018, 9:30 am
  #519  
 
Join Date: Jan 2007
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Originally Posted by sfo3388
Does not work by signing out and in again.

However, it works when I removed AMEX PLAT from my Uber account then re-entered same card again. The credit shows up. Thanks!
Thanks for the tip. I had your same problem and removing + re-adding the card solved it.
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Old Jan 4, 2018, 10:24 am
  #520  
 
Join Date: Dec 2017
Posts: 31
Originally Posted by MikeekiM
Weird... I was hoping to see the credits appear without me having to resort to the delete/add of my card, but I ended up getting impatient and decided to just do the delete/add.

I hope this doesn't become a monthly requirement.
I just checked my Uber app today and my credit disappeared... I guess I need to delete and re-add again??? This is very odd behavior... Anyone fix this, and then had their credit disappear like me?
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Old Jan 4, 2018, 1:30 pm
  #521  
 
Join Date: Nov 2013
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Originally Posted by MikeekiM
I just checked my Uber app today and my credit disappeared... I guess I need to delete and re-add again??? This is very odd behavior... Anyone fix this, and then had their credit disappear like me?
Happened to me in November, but then December was fine. Now January my credit isn't there yet and I had to re-add the card.

So glad to see UberEATS is now an official method for using the credit. It knocks $140 off my 'annual fee' (since I will need to pay $5x12 delivery fees that I otherwise wouldn't have used).
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Old Jan 5, 2018, 5:59 am
  #522  
 
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Didn't get credit for this month, will try deleting/adding as above, although could've used it 02JAN
what an unpleasant surprise

ADDENDUM: tried calling Amex first, they gave me a $15 credit for the ride (which was over $15), since I'm not sure I'll use Uber for the rest of the month.

Last edited by kirkwoodj; Jan 5, 2018 at 6:05 am
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Old Jan 5, 2018, 7:55 am
  #523  
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Originally Posted by aviators99
I never noticed this option. Where is it?
After you search your destination and it comes up with a wait time, scroll down to where is says payment options and click on that. It will bring up this screen. If you toggle this (in blue) to the left/off, the full cost of the ride will go to your chosen credit card and it won't touch your Amex credits, gift cards, etc. The default setting is that if you have credits available, they will be applied to your ride, so it's up to the user to disable credits for specific rides.



Originally Posted by Diplomatico
Yes, you automatically receive the credit on the account if the AMEX is linked to the account. What others are saying is that you can choose not to use the credits for a particular ride by going into the app and selecting another payment method while booking the ride, thus retaining the AMEX credit on your account for a future ride.
IME even if you select another payment method, say a Visa since I usually charge my Uber rides to my CSR, the Amex credits will deduct first. The only way to avoid this is to turn off credits for the ride as in the screen I posted.

Last edited by krazykanuck; Jan 5, 2018 at 8:00 am
krazykanuck is offline  
Old Jan 5, 2018, 11:42 am
  #524  
 
Join Date: Apr 2014
Posts: 1,639
Full charge for my first January ride last night, no credit. Email into customer complaints.
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Old Jan 5, 2018, 4:51 pm
  #525  
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Originally Posted by GiantCow
Isn't there an option within Uber to differentiate personal and business profiles with different payment options? Or does the credit get applied to rides on the business profile as well?
Originally Posted by krazykanuck
Can you not just toggle credits to "off" for business trips? That's what I do, though it is a bit annoying to have to remember to do that.
Yes to both of these. I used Uber 6 times in the past two days under my business profile, and my credits are untouched.

Even for personal, if for some reason I don't want to use the credits, I can manually toggle them off anytime before my ride is over.
gooselee is offline  


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