Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Oct 9, 2017, 10:35 am
#421
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,667
Oct 9, 2017, 11:57 am
#422
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I was waiting for this kind of high and mighty response. Definitely the FT way these days. 
. Yeah furious because I expected things to continue the way they have been functioning for about 6 months straight from the very implementation of the program, yes. Considering Uber and Uber eats use the same log in info, the same stored payment info, the same profile, I hardly think it is absurd to expect that they be treated the same. If someone bases a decision to renew for a year based on the last HALF year, that is not unreasonable.
. Yeah furious because I expected things to continue the way they have been functioning for about 6 months straight from the very implementation of the program, yes. Considering Uber and Uber eats use the same log in info, the same stored payment info, the same profile, I hardly think it is absurd to expect that they be treated the same. If someone bases a decision to renew for a year based on the last HALF year, that is not unreasonable.You'd find that absurd and be furious about it?
Oct 9, 2017, 12:41 pm
#423
Join Date: Jan 2008
Posts: 3,577
Oh brother. Not the same thing at all. Not in the slightest. Whatever, I am not going to argue this anymore, because like I said, that is the Flyertalk way these days. Just argue against everything and act sanctimonious like every single person here is trying to abuse. If you honestly think that what you said is the same, and my points about the implementation and the use of identical accounts for the services offered by the same company are invalid, fine.
Oct 9, 2017, 12:54 pm
#424
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
Oh brother. Not the same thing at all. Not in the slightest. Whatever, I am not going to argue this anymore, because like I said, that is the Flyertalk way these days. Just argue against everything and act sanctimonious like every single person here is trying to abuse. If you honestly think that what you said is the same, and my points about the implementation and the use of identical accounts for the services offered by the same company are invalid, fine.
In this case, most of the cost of uber eats is going to the restaurant, which isn't really the intent of the $200 credit. Again, a nice thing when it happens, but not really something that should be relied on as a determination of whether to get the card or not.
Oct 9, 2017, 1:16 pm
#425
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,231
Again, a nice thing when it happens, but not really something that should be relied on as a determination of whether to get the card or not.
Oct 9, 2017, 1:35 pm
#426
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Oh brother. Not the same thing at all. Not in the slightest. Whatever, I am not going to argue this anymore, because like I said, that is the Flyertalk way these days. Just argue against everything and act sanctimonious like every single person here is trying to abuse. If you honestly think that what you said is the same, and my points about the implementation and the use of identical accounts for the services offered by the same company are invalid, fine.
If it had never worked, I would have a different valuation of my YTD of Platinum membership. Same with the low value gift cards being reimbursed as 'incidentals'; if that stops working there would be more defections to CSR, and it's the same $200 value of the Uber credit.
Oct 9, 2017, 1:40 pm
#427
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Precisely, and business decisions are best made based on a cold calculation of which product provides best value for you now. Anger because American Express raised the price, changed a policy, or corrected an error should play no role in the decision. The comparison will not be American Express Platinum 2018 vs Platinum 2017, it will be American Express 2018 vs the best product you can find. All issuers change polices and adjust practices, and none of them care if they have your business or mine.
Last edited by mia; Oct 9, 2017 at 2:19 pm
Oct 9, 2017, 2:53 pm
#428
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
There is a fine line between trying to get the most value from an FT Program, using a loophole, and trying to game the system. They never said Uber Eats would work. I think this is in the "using a loophole" area. I don't really have any sympathy for the people complaining though.
Oct 9, 2017, 3:09 pm
#429
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
There is a fine line between trying to get the most value from an FT Program, using a loophole, and trying to game the system. They never said Uber Eats would work. I think this is in the "using a loophole" area. I don't really have any sympathy for the people complaining though.
Oct 9, 2017, 9:03 pm
#430
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Precisely, and business decisions are best made based on a cold calculation of which product provides best value for you now. Anger because American Express raised the price, changed a policy, or corrected an error should play no role in the decision. The comparison will not be American Express Platinum 2018 vs Platinum 2017, it will be American Express 2018 vs the best product you can find. All issuers change polices and adjust practices, and none of them care if they have your business or mine.
There is a fine line between trying to get the most value from an FT Program, using a loophole, and trying to game the system. They never said Uber Eats would work. I think this is in the "using a loophole" area. I don't really have any sympathy for the people complaining though.
Oct 10, 2017, 8:01 pm
#431
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Just as it is ridiculous to think it is absurd and be angry about the police enforcing a well-signed speed limit. Whether you agree with the limit or not, and whether you've gotten away with it before or not, it still exists.
Oct 20, 2017, 11:09 pm
#432
Join Date: Aug 2016
Location: SJC, LAX, TPE
Programs: Hilton Diamond, Marriott Platinum, IHG Platinum
Posts: 195
I am pretty furious about this as well. October 1, saw $15 Uber Eats credit, and now, its gone. Still exists in regular Uber. It is very irritating as it appears to be deliberate, but not a surprising trend for airlines/credit cards to issue devaluation after devaluation, raising fees, and diminishing benefits. Uber Eats is the only way I will get to use the Uber credit. I take actual Uber rides less than 5 times a year. By deliberately eliminating this option is quite a ripoff in my opinion.
Oct 21, 2017, 12:22 am
#433
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Since we know there's nothing we can actually complain about, as UberEats was never officially allowed, just remember when non-renewing the card to explicitly point to the Uber credit situation. Worst case, the feedback goes into the circular file, but perhaps they'll offer a retention bonus or if enough people mention it, the new CEO might re-evaluate.
I'd like to see Amex drop Uber because I don't like Uber as a company - so far I've only used Uber / UberEats because of the Amex credit, never "just because".
I'd like to see Amex drop Uber because I don't like Uber as a company - so far I've only used Uber / UberEats because of the Amex credit, never "just because".
Oct 21, 2017, 12:31 am
#434
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
Uber Eats still works, I used it today, $5 uber eats specials.
The credits don't show in uber eats but it still works.
I had a targeted 2x $5 delivery fee also applied.
The credits don't show in uber eats but it still works.
I had a targeted 2x $5 delivery fee also applied.
Oct 21, 2017, 8:22 am
#435
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
What do you mean by "targeted 2x $5 delivery fee"? Uber charged you a $10 delivery fee on your order?
