Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
May 18, 2017, 4:45 pm
#301
Join Date: May 2013
Posts: 378
I don't think you understood my post.
First I said file a notice of intent to file a claim. As I'm sure you know line agents are not in a position to fix problems only compensate for them. Filing a notice brings the problems to that attention those are in a position to make changes.
First I said file a notice of intent to file a claim. As I'm sure you know line agents are not in a position to fix problems only compensate for them. Filing a notice brings the problems to that attention those are in a position to make changes.
I am.
May 18, 2017, 7:10 pm
#302
Join Date: Apr 2006
Posts: 889
I don't expect that one complaint, one threatened lawsuit or even one lawsuit will necessarily be enough to grab the right people's attention at Amex. But I bet if 10 or 20 people all filed at the same time the guys who deal with this (and are at executive headquarters) would notice and those guys have the authority to get in touch with the top people.
Most customer focused companies, of which Amex is one, realize that for every person who complains there are many more who don't but leave as customers. The smart companies therefore spend considerable energy sifting through the complaints for genuine problems that need fixing.
As I mentioned I had a follow up call with Amex in which the agent offered without prompting that the program had problems and they were working on them. The more complaints they get, the more they'll focus on getting them fixed.
So yes I do think filing a claim will have an impact.
Last edited by mia; May 19, 2017 at 2:23 am Reason: Formatting
May 19, 2017, 6:09 am
#303
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,039
May 19, 2017, 9:48 am
#304
Join Date: Mar 2008
Location: Austin (TX)
Posts: 308
I don't think you understood my post.
First I said file a notice of intent to file a claim. As I'm sure you know line agents are not in a position to fix problems only compensate for them. Filing a notice brings the problems to the attention those are in a position to make changes.
Second, making improvements to how the credit works isn't about one $15 credit or even a year's of credits, its about making the system work better for everyone.
First I said file a notice of intent to file a claim. As I'm sure you know line agents are not in a position to fix problems only compensate for them. Filing a notice brings the problems to the attention those are in a position to make changes.
Second, making improvements to how the credit works isn't about one $15 credit or even a year's of credits, its about making the system work better for everyone.
I do not believe I would have gotten the assistance I received had I sent a notice of claim.
I don't want to give out names and email addresses because I don't like seeing good staff get inundated with issues that may be outside of their scope. But the fact that I could get to them in the course of one phone call and an escalation says other people can do the same by calling the number on the back of their Platinum card...
And yes, I DO realize how frustrating the issue is/was...
May 19, 2017, 4:42 pm
#305
Join Date: Mar 2007
Location: SFO
Posts: 312
Not interested in Plat Uber credits
I have been planning to complain in writing to Amex about their support for what I believe to be an unethical company but haven't gotten around to it yet. I haven't used the credits, and received an email reminding me of the benefits with the following sentence at the end:
If you do not wish to use these programs, please call the number on the back of your Card and we'll be happy to assist you.
Has anyone made this call? I'm curious as to what to expect.
If you do not wish to use these programs, please call the number on the back of your Card and we'll be happy to assist you.
Has anyone made this call? I'm curious as to what to expect.
May 19, 2017, 6:45 pm
#306
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
I'd be curious too. I'd take those credits back in the form of an annual fee reduction.
Not least of all because I think Uber is an absolutely awful company. I had deleted them off my phone and am annoyed that I must use them to make use of this silly credit.
Not least of all because I think Uber is an absolutely awful company. I had deleted them off my phone and am annoyed that I must use them to make use of this silly credit.
May 19, 2017, 7:44 pm
#307
Join Date: Dec 2006
Posts: 264
I have zero interest in ever using this company, or their competitor.
AMEX should've hooked up $200 in yearly credit with one of their various rental car partners instead.
AMEX should've hooked up $200 in yearly credit with one of their various rental car partners instead.
May 19, 2017, 9:20 pm
#308
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,395
I was offered $150 to renew my platinum card...I refused and closed the card immediately. The $200 credit is worthless to me ..plus AMEX CSR has gone down the drain.
May 19, 2017, 10:35 pm
#309
Join Date: May 2017
Posts: 2
Why don't they allow the same deal with Lyft
Would be great if they gave customers a choice--lyft or uber. At least that way we could throw our support behind a company that is a bit more upstanding... Btw, curious if anyone tried to switch their amex plat airline from United to something else following the dr. dao incident?
May 20, 2017, 6:55 pm
#310
Join Date: Apr 2002
Posts: 2,946
I'm certainly glad that I'm not the only one who thought this was an odd benefit. My guess is that Uber is subsidizing the credits somehow. Pure speculation on my part, but as previously mentioned, why just Uber, and not Lyft or other ground transportation credits?
May 20, 2017, 10:26 pm
#311
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
Count me in as someone who passed on this card because of the increased annual fee and Uber credits. Uber is finally coming to my neighborhood in July, but I wouldn't use it for $15/month... I might use it 2-3 times a year at the most.
May 21, 2017, 12:56 am
#312
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
I'm of the opposing view but don't see anything wrong with members voicing their opinion. I've been considering the Amex Plat when they make me the right offer which keeps going up every 6 months.
I am a regular Uber user, yes I know the issues with the company, but it fits my needs for work and leisure use. Combine that with the 2x Amex MR points per dollar spent is a great value to me.
Uber & Amex have formed an allegiance that I do not see spreading to Lyft, Gett or Juno.
I am a regular Uber user, yes I know the issues with the company, but it fits my needs for work and leisure use. Combine that with the 2x Amex MR points per dollar spent is a great value to me.
Uber & Amex have formed an allegiance that I do not see spreading to Lyft, Gett or Juno.
May 21, 2017, 9:58 am
#313
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
I use it. So far mostly via UberEats which is awesome.
May 21, 2017, 10:32 am
#314
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
May 21, 2017, 1:08 pm
#315
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
are there any references re costs of uberblack/suv? or ubertaxi?
im guessing $15 and $35 are more in with regular uber nonpeak
help.uber.com/h/65645907-4045-47e4-b162-2acdd7990205
seems ubervip can work with uberblack, dont quite understand it
im guessing $15 and $35 are more in with regular uber nonpeak
help.uber.com/h/65645907-4045-47e4-b162-2acdd7990205
Members with an eligible card will have access to request UberVIP in select US markets. UberVIP is available in the following markets: Atlanta, Dallas, Harrisburg, Nashville, New Jersey, New Orleans, New York City, Philadelphia, and Pittsburgh.