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USA personal Platinum Uber $200/year credit begins 30 March 2017

USA personal Platinum Uber $200/year credit begins 30 March 2017

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Old Jun 29, 19, 8:43 am   -   Wikipost
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American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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Old Jul 8, 19, 12:29 am
  #1111  
 
Join Date: Mar 2019
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Originally Posted by MaxVO View Post
The zip code digits are not right for NY state. Perhaps 10281?
Sorry, I copy and pasted from a typo. The zip code is 10285.

Originally Posted by CKDGM View Post
USPS ZIP code finder suggests:
AMERICAN EXPRESS CO
200 VESEY ST
NEW YORK NY 10281-1013
The zip code directly given from AMEX is 10285 for whatever reason.
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Old Jul 8, 19, 9:17 am
  #1112  
 
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Originally Posted by Diplomatico View Post
Use Lyft. (j/k)

About the only thing you can do is continue to bother Uber "customer service" until you receive the other $15 in credit. As you and I both know, there's no "enrolling" your Platinum cards for the Uber credits - it's supposed to be automatic when you add the card(s) to your Uber account.
I use Lyft at all times except for this Uber credit. Uber has the worst customer service.
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Old Jul 8, 19, 9:20 am
  #1113  
 
Join Date: May 2015
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Originally Posted by strife View Post
I am having the same problem with my Uber credit this month. I contacted Uber support and was responded to by the Priority Support Team who claimed that my card is not a Platinum card and thus not eligible or the credit. I noticed that in the Payment section of the Uber application, my AMEX Platinum appears with no other notation. I believe there used to be a note indicating AMEX Platinum benefits. So it seems Uber does not recognize my card as being a Platinum card. This despite using the benefit every month with the very same card since the inception of the benefit.

I contacted AMEX and the agent immediately told me it is an Uber problem. She said many people are having this problem and they will credit $15 to any Uber ride that is charged to my Platinum card. So if you are having this problem, just charge to the AMEX and they will credit it. This is still annoying as I prefer to use the Chase Sapphire Reserve for the points. I guess I will try to use it on a ride as close to $15 as possible.
Thank you. I will do this instead, appreciate the help. Did they say if it was going to be an auto credit or we would need to call in?
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Old Jul 8, 19, 9:59 am
  #1114  
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Originally Posted by bradpitch92 View Post
I use Lyft at all times except for this Uber credit. Uber has the worst customer service.
I found my one attempt at resolving a problem to be downright Kafka-esque!
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Old Jul 8, 19, 4:41 pm
  #1115  
 
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Originally Posted by bradpitch92 View Post
Anyone having issue with the Uber credits this month? I have two Plat cards, the vanilla and Ameriprise. Last month i received $30 like expected but this month I only received $15. I chatted with the useless uber reps who said that both of the Amex cards on my account were NOT enrolled in the Amex Premium Benefits so I shouldn't be receiving any credits. I tried adding cards and deleting them to no avail. Any suggestions?
Same situation for me. This is the second month in a row I haven't received the Platinum credit (last month reported in post 1057). Uber Support now claims my AMEX Plat isn't one. I suspect that, last month when the rep said my AMEX Plat was "invalid", that what was meant was that Uber didn't recognize my AMEX Plat as a Platinum card.

Last month, Uber support manually credited me the $15. This month, they told me to go pound sand.

In AMEX's defense, a few days ago I got a call from AMEX as promised following-up on whether I received the credit. However, I was out of the country and wasn't sure if my credit would show up when out of the country (none of my USA-earned Uber credits show up when out of the country). I will get in touch with AMEX and report back.

Originally Posted by bradpitch92 View Post
I use Lyft at all times except for this Uber credit. Uber has the worst customer service.
Agreed 100%. It's beyond frustrating that Uber's customer service representatives so often cannot even communicate the actual problem accurately.
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Old Jul 8, 19, 11:07 pm
  #1116  
 
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Originally Posted by bradpitch92 View Post
Thank you. I will do this instead, appreciate the help. Did they say if it was going to be an auto credit or we would need to call in?
Unfortunately the agent insisted that we have to call in after an Uber charge posts. I noted that this is an incredibly inconvenient arrangement to no avail.

Frankly, I am not sure it is worth the hassle to use Uber once a month and call in to AMEX every month just for $15. Maybe in the months I happen to use Uber once instead of Lyft.

I wonder if AMEX understands how much goodwill they are losing by dealing with such an inept and customer-unfriendly company such as Uber.
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Old Jul 10, 19, 7:59 am
  #1117  
 
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Originally Posted by gengar View Post
Same situation for me. This is the second month in a row I haven't received the Platinum credit (last month reported in post 1057). Uber Support now claims my AMEX Plat isn't one. I suspect that, last month when the rep said my AMEX Plat was "invalid", that what was meant was that Uber didn't recognize my AMEX Plat as a Platinum card.

Last month, Uber support manually credited me the $15. This month, they told me to go pound sand.

In AMEX's defense, a few days ago I got a call from AMEX as promised following-up on whether I received the credit. However, I was out of the country and wasn't sure if my credit would show up when out of the country (none of my USA-earned Uber credits show up when out of the country). I will get in touch with AMEX and report back.
As an update to this, my point of contact at AMEX asked me to forward the response from Uber customer support. A different person from AMEX followed up with me and said AMEX will credit my account $15 for the inconvenience. I didn't ask if they will continue to credit my account every month if Uber cannot resolve their issues with recognizing my AMEX Plat. To those who said AMEX will only credit post facto, I would insist on the upfront credit and escalate / call corporate / write in / do whatever it takes to get it.
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Old Jul 10, 19, 1:36 pm
  #1118  
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Originally Posted by strife View Post
Snail mail addressed there goes directly to corporate executives (I believe it is a public address, but in any case I received permission to post it publicly).

The AMEX agent today also mentioned that it is possible to call the NYC corporate office to lodge complaints. The number is 212-640-2000 and hours are 8 a.m. - 6 p.m. Eastern time.
Yes, the address/phone number is public if you know where to look, such as on the company's SEC filings, like this one:
https://www.sec.gov/Archives/edgar/d...s_june2019.htm
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Old Jul 30, 19, 6:46 pm
  #1119  
 
Join Date: Feb 2015
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I don't get how to use this for uber eats. When I go to my cart, it has a green credits box checkmarked and when I click it, it shows apply credits with my uner credits. I checked out and it's on the way but the checkout receipt shows the full amount paid on credit card. How is it supposed to work lol

Last edited by Brian Chen; Jul 30, 19 at 6:53 pm
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Old Jul 30, 19, 8:24 pm
  #1120  
 
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Originally Posted by Brian Chen View Post
I don't get how to use this for uber eats. When I go to my cart, it has a green credits box checkmarked and when I click it, it shows apply credits with my uner credits. I checked out and it's on the way but the checkout receipt shows the full amount paid on credit card. How is it supposed to work lol
Check your email receipt after your food is actually delivered. The receipts in the app won't show the credits applying but if everything is checkmarked as you indicate, the final charge and email receipt should show the credits applying and your CC charge reduced by the appropriate amount.
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Old Jul 30, 19, 9:47 pm
  #1121  
 
Join Date: Jul 2003
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Just got my receipt and it says, "Total: $15.00" but that's the AmEx credit. The correct total should be $3 and something. The receipt does say the AmEx benefit has been applied. Uber receipts are very unclear. Their Support must get a ton of messages because of the unclear way they apply their credits.
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Old Jul 30, 19, 10:00 pm
  #1122  
 
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Originally Posted by Magna View Post
Just got my receipt and it says, "Total: $15.00" but that's the AmEx credit. The correct total should be $3 and something. The receipt does say the AmEx benefit has been applied. Uber receipts are very unclear. Their Support must get a ton of messages because of the unclear way they apply their credits.
At the top of the receipt it says “Total” while at the bottom of the receipt it should itemize “Amount Charged” with a line for each UberCash and Credit Card.


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Old Jul 30, 19, 10:29 pm
  #1123  
 
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Originally Posted by Segments View Post


At the top of the receipt it says “Total” while at the bottom of the receipt it should itemize “Amount Charged” with a line for each UberCash and Credit Card.


My emailed receipt after delivery (3 hours later) only has Uber Cash $15.00, no line for Credit Card. It does say temporary hold of $18.07, so I should get an updated receipt with Credit Card $3.07. The receipt on the Uber Eats app during delivery and immediately after delivery was a mess, meaning it was inaccurate and/or unclear. Hopefully, tomorrow it'll all be corrected. I did use a different credit card (not AmEx Platinum) this time to pay the balance after the Uber Cash, maybe that's the reason for the mess. But then again, I've used Apple Pay, and I believe another credit card, to pay the remaining balance and there was no problem in the past. Maybe I should just stick with the AmEx Platinum.
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Old Jul 31, 19, 8:47 am
  #1124  
 
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Here's an image of a recent UberEats order where my Amex credit was applied. Email arrived literally as the delivery driver was backing out of my driveway and IIRC this is essentially how they have always shown since UE became an "official" use method for the credit.

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Old Jul 31, 19, 9:31 am
  #1125  
 
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Fourteen dollars for green beans. Wow.
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