Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
#1021
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,138
Today, I checked my app, and the credit reads $15.00
Not sure what happened.
#1022
Join Date: Feb 2012
Posts: 4,477
Perhaps Uber is testing for customer reactions to random looting of their accounts. See also my post 1016 above (that situation seems resolved for now).
#1023
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Called Amex
I called Amex this morning and I spoke to a super helpful agent who applied a $15 credit to offset my $35 Uber trip in May. I told her this was a known issue and was amply discussed on message boards. She offered to file a complaint for me and filled out a form while I was on the phone with her. She encouraged other people to call in and complain to Amex.
For those like me who have been burned by Uber, this is the procedure that they sent to me 3 times while I was trying to get a resolution from them, and got nowhere!
For those like me who have been burned by Uber, this is the procedure that they sent to me 3 times while I was trying to get a resolution from them, and got nowhere!
When you want to use your Uber Cash balance on a trip, you’ll need to select it as a payment method before requesting the ride.
To do this:
1. Enter your destination
2. Tap on your payment method above “Confirm”
3. Tap "Change" under “Profile and Payment” if you’ve setup a profile
4. Select "Uber Cash"
When Uber Cash is your payment method, you’ll be asked to refill your Uber Cash balance to pay for rides if your balance is below the estimated price of your trip. You can purchase just enough to cover your ride, or you can purchase a set amount of Uber Cash and receive a discount on the purchase.
To do this:
1. Enter your destination
2. Tap on your payment method above “Confirm”
3. Tap "Change" under “Profile and Payment” if you’ve setup a profile
4. Select "Uber Cash"
When Uber Cash is your payment method, you’ll be asked to refill your Uber Cash balance to pay for rides if your balance is below the estimated price of your trip. You can purchase just enough to cover your ride, or you can purchase a set amount of Uber Cash and receive a discount on the purchase.
#1024
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
I was able to apply Uber cash as partial payment last night.
The App then changed my pick-up location from SFO International departures level to somewhere several miles away in residential San Mateo, resulting in massive driver confusion
The App then changed my pick-up location from SFO International departures level to somewhere several miles away in residential San Mateo, resulting in massive driver confusion
#1025
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Instructions on how to use the AMEX credit are also included on this month’s email notifying you the credits arrived. Perhaps they are hearing the message that application of the credit is not intuitive.
#1026
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,066
It’s much worse than not being intuitive. Many of us have reported that the app keeps switching back to charge a credit card on file rather than Uber cash (which includes the Amex benefit). It could be a software bug, but bad faith is another possibility.
#1027
Join Date: Apr 2014
Posts: 1,639
Does uber eats pickup work as an option for other people? Is it only certain locations? The website seems to say it exists but I don't see it in the app https://help.uber.com/ubereats/artic...e-b87ae7c28de9
#1028
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
Have you tried not using the app and just using m.uber.com instead? I have had no problems doing that.
#1029
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,066
#1030
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Helpful hint: Appears after you zero out UberCash app resets profile default to your credit card.
Set my profile to use UberCash. All good, and for remainder of trip balance received offer to “buy” UberCash or just put remainder on my credit card. Selected “remainder on credit card”. Next ride it told me it would use UberCash as is my default but again asked about remainder. Odd as I thought I had no UberCash left. Entire trip billed to credit card. Ride #3 this month saw that my credit card has been now placed as my default payment method. So on first of next month must re-establish UberCash selection.
Set my profile to use UberCash. All good, and for remainder of trip balance received offer to “buy” UberCash or just put remainder on my credit card. Selected “remainder on credit card”. Next ride it told me it would use UberCash as is my default but again asked about remainder. Odd as I thought I had no UberCash left. Entire trip billed to credit card. Ride #3 this month saw that my credit card has been now placed as my default payment method. So on first of next month must re-establish UberCash selection.
#1031
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
I called Amex this morning and I spoke to a super helpful agent who applied a $15 credit to offset my $35 Uber trip in May. I told her this was a known issue and was amply discussed on message boards. She offered to file a complaint for me and filled out a form while I was on the phone with her. She encouraged other people to call in and complain to Amex.
#1032
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
How did you get to this agent? Just call in generic customer service? any particular path through the prompts? I don't think I've ever called amex on the phone before so I would appreciate any hints on how to get to someone who will help as you and a couple of others have reported.
Good luck
#1033
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
Thank you, that is exactly the info I sought!
#1034
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
The SCAM continues. got my monthly credits, 15$.. CONFIRMED that all my profiles were set to UBER CASH first. Then, requested a ride at SFO. The app requested how to pay the fare difference.. I selected WITH XYZ CREDIT CARD. Got a ping to my credit card for the difference of the FARE (which ended up being wrong by over 20% mind you) and the UBER cash balance, so that seemed all good.
Receipt and UBER CASH balance shows they took out 5$ only, NOT the BALANCE of 15$. NEVER ANYWHERE DID I SELECT TO ONLY USE 5$.
Ride ended up costing 42.78 and not the 37.95$ that was quoted at the beginning AND it only took out 5$, leaving 10$ in my UBER CASH balance, which I now probably won't be using.
Receipt and UBER CASH balance shows they took out 5$ only, NOT the BALANCE of 15$. NEVER ANYWHERE DID I SELECT TO ONLY USE 5$.
Ride ended up costing 42.78 and not the 37.95$ that was quoted at the beginning AND it only took out 5$, leaving 10$ in my UBER CASH balance, which I now probably won't be using.
Last edited by mia; Jun 7, 2019 at 8:52 am Reason: Rule 16
#1035
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 966
Just got the Amex Plat after finally checking Cardmatch regularly and getting the 100k offer.
First impression has been great with Uber. Added card to the app, $15 Ubercash was available. Did UberEats that evening, applied the 15 dollar credit (available as an option at payment) and paid rest with my card. Originally charged for the full price, but receipt and posted statement both show the $15 taken out. Based on the issues using it with the Uber app, I'll stick to Ubereats for now
First impression has been great with Uber. Added card to the app, $15 Ubercash was available. Did UberEats that evening, applied the 15 dollar credit (available as an option at payment) and paid rest with my card. Originally charged for the full price, but receipt and posted statement both show the $15 taken out. Based on the issues using it with the Uber app, I'll stick to Ubereats for now