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USA personal Platinum Uber $200/year credit begins 30 March 2017

USA personal Platinum Uber $200/year credit begins 30 March 2017

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Old Jun 29, 19, 8:43 am   -   Wikipost
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American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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Old May 25, 19, 9:46 am
  #991  
 
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Amex Plat
Posts: 1,690
Originally Posted by stc View Post
It might not for you, but it does for me. First I don't have a Chase Sapphire Card and Second for the limited number of times I use Uber, it isn't worth my playing around with payment methods. I just let my Amex Platinum pickup whatever the Uber Credit doesnt cover. And (knock on wood), I have still never had a problem with my Uber Credit getting used correctly.
You don't have to play around with payment methods, ever. Just select whatever card earns the most rewards as the default payment method and keep it that way. It'll pick up the excess every time.
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Old May 25, 19, 4:29 pm
  #992  
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Originally Posted by STS-134 View Post
You don't have to play around with payment methods, ever.
Until it defaults back to your Plat card
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Old May 25, 19, 8:02 pm
  #993  
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Originally Posted by Kacee View Post
Until it defaults back to your Plat card
Yep. It keeps doing that for me. Super annoying.
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Old May 25, 19, 8:59 pm
  #994  
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Originally Posted by dhuey View Post
Yep. It keeps doing that for me. Super annoying.
I'm often in a rush when I'm booking an Uber . . . so this "gotcha" gets me pretty frequently.
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Old May 26, 19, 6:57 am
  #995  
 
Join Date: Feb 2012
Posts: 1,762
Scammed twice more by Uber

1. Chose Uber credits as payment method. At that particular time i was presented with only one payment choice "Uber Credits" with all credits pooled together. After the ride I went to check the "Payments" option, and the credits were once again separated into "AmEx", No Expiration, and Gift Cards. My ride was entirely deducted from the "No Expiration" pool.
2. My assinged driver made a U-turn before reaching the pickup point, and apparently decided not to take this job. She must've tried to mark the ride completed then, b/c I was presented with the rating screen "How was your ride". Duh, Unsatisfactory of course LOL. As soon as I clicked that, the app flashed: "Sorry, your ride was canceled by the driver". Ok, that's not a problem for me.
But Uber still charged me a $6 cancellation fee!!!
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Old May 26, 19, 3:21 pm
  #996  
 
Join Date: Oct 2016
Posts: 17
Originally Posted by MaxVO View Post
2. My assinged driver made a U-turn before reaching the pickup point, and apparently decided not to take this job. She must've tried to mark the ride completed then, b/c I was presented with the rating screen "How was your ride". Duh, Unsatisfactory of course LOL. As soon as I clicked that, the app flashed: "Sorry, your ride was canceled by the driver". Ok, that's not a problem for me.
But Uber still charged me a $6 cancellation fee!!!
My ride also made a U turn when his oil light came on and the ride was cancleled. I had no problem with that the oil light was real and I saw the temp guage going up. But Uber did the same, charged me a cancellation fee. I tried all the ways I could find to get that back but no luck so far. There seems to be no way to talk to a person and they don't seem to read what you write online. Also I booked another Uber right away but my Uber cash was not available for that ride because it had been used for the cancelled ride and not credited back minus the cancellation fee until later.
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Old May 26, 19, 3:38 pm
  #997  
 
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Amex Plat
Posts: 1,690
Originally Posted by Kacee View Post
Until it defaults back to your Plat card
Huh, mine is doing that too. .... It used to not do that, it used to actually use my default card. This is exactly why I order from UberEats exactly once per month, to use up my benefit, and then do not use it any more than necessary. What a sleazy company.
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Old May 26, 19, 3:40 pm
  #998  
stc
 
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Originally Posted by Charles4515 View Post
My ride also made a U turn when his oil light came on and the ride was cancleled. I had no problem with that the oil light was real and I saw the temp guage going up. But Uber did the same, charged me a cancellation fee. I tried all the ways I could find to get that back but no luck so far. There seems to be no way to talk to a person and they don't seem to read what you write online. Also I booked another Uber right away but my Uber cash was not available for that ride because it had been used for the cancelled ride and not credited back minus the cancellation fee until later.
Have you tried disputing the charge with Amex (or whatever charge card)?
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Old May 26, 19, 10:54 pm
  #999  
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Originally Posted by Kacee View Post
I'm often in a rush when I'm booking an Uber . . . so this "gotcha" gets me pretty frequently.
Seems like this a juicy tech story at the ready, investigative journalists.
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Old May 30, 19, 5:05 am
  #1000  
 
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL DM 1MM, Hilton Gold, Starwood Gold, Amex Plat
Posts: 1,395
I have difficulty keeping up with all the changes in this benefit. I took my first uber ride of the month this morning and there is no sign of a $15 credit on my receipt. What can I check to debug this or see why I did not get the credit. Is there a particular process that must now be followed?
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Old May 30, 19, 7:28 am
  #1001  
 
Join Date: Mar 2012
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First, did you verify the AMEX credit was in your UberCash before the ride? If not, look now to see if it is still there. What form of payment did you use for the ride? Look at the bottom of your receipt. AMEX credit will show as UberCash and often I get a graphic notifying me my AMEX credit was applied.

From your emailed receipt you can usually switch payment method, for 24 hours after the ride I think. If AMEX credit is still in UberCash, then just try to switch payment method now (after the ride).

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Old May 30, 19, 9:09 am
  #1002  
 
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL DM 1MM, Hilton Gold, Starwood Gold, Amex Plat
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Originally Posted by Segments View Post
First, did you verify the AMEX credit was in your UberCash before the ride? If not, look now to see if it is still there. What form of payment did you use for the ride? Look at the bottom of your receipt. AMEX credit will show as UberCash and often I get a graphic notifying me my AMEX credit was applied.

From your emailed receipt you can usually switch payment method, for 24 hours after the ride I think. If AMEX credit is still in UberCash, then just try to switch payment method now (after the ride).

Thanks for the assist.

I did not check anything specific before the ride. In the past it just worked. I used my Amex Platinum to pay for the trip.

just now I looked at the payment page and there is a $15.00 item under uber cash. Click on it and it says "amex benefit / $15 * Expire May 31, 2019"

I clicked on change payment on the email and the page says

"We’re unable to switch your payment
We can’t switch the payment method for trips with multiple transactions, tips or cancellation fees.
If you have any questions, please reach out for help."
I guess because I tipped I can't fix this?

I sent a followup help request and they refused because there is not enough credit in uber cash to pay for the entire trip.

Of course I've been around the benefits block a few times and I know it's my responsibility to keep up with changes, but this level of gotcha feels pretty customer unfriendly.







Last edited by angra; May 30, 19 at 10:11 am Reason: ..
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Old May 30, 19, 2:18 pm
  #1003  
 
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL DM 1MM, Hilton Gold, Starwood Gold, Amex Plat
Posts: 1,395
After several back and forth with uber support they refuse to do anything for me - either apply the credits to the trip I just took, or extend the expiry of the credits, or offer literally any other solution other than sorry please pound sand. What a waste.

It's there anyone at Amex worth commenting to about the clumsiness of this?

Last edited by angra; May 30, 19 at 2:30 pm
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Old May 30, 19, 2:28 pm
  #1004  
 
Join Date: Feb 2012
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On a somewhat related topic, Uber has just reported having lost $1 billion in Q1-2019.
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Old May 30, 19, 3:35 pm
  #1005  
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Originally Posted by MaxVO View Post
.... lost $1 billion in Q1-2019.
Which was better than expected:

Uber (UBER) lost less money in the first quarter than Wall Street expected, the ride-hailing giant said on Thursday, boosted by double-digit gains in bookings and users that spurred higher revenue....

While not yet turning a profit, the ride-hailing giant saw gross bookings surge 41% year over year, averaging 17 million trips per day.
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