Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Apr 29, 2019, 10:18 am
#916
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
I can confirm your observation, as I have experienced the same. One day in March, the app didn't let me charge more than $15 (the Amex credit, I had no other cash credit) and was forcing me to preload more cash if I wanted to use Uber Cash. The very next day, everything worked as expected. The Uber app has not been updated between those two rides. Clearly the change must then be on the backend. I also support the notion that this is a test. I also note that Kacee and myself are both in the SF Bay Area, which might have something to do with it...
Apr 29, 2019, 10:57 am
#917
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I last used Uber on Thursday 4/25 which was the first time in April. It was to the Airport in Boston. It worked perfectly:
Total$28.47
$15.00 of your Amex Benefit has been applied to this trip.Trip Fare$21.72Subtotal$21.72Tolls, Surcharges, and Fees 
$6.45Wait Time $0.30Amount Charged
Uber Cash$15.00•••• 1001$13.47
Sadly, FlyerTalk messed up the formatting on that. And by perfectly, I mean other than the driver stopping at the wrong house so I had to walk to his car which probably caused the wait time and the conversation straying into some things he shouldn't have asked.
Total$28.47
$15.00 of your Amex Benefit has been applied to this trip.Trip Fare$21.72Subtotal$21.72Tolls, Surcharges, and Fees $6.45Wait Time $0.30Amount ChargedUber Cash$15.00•••• 1001$13.47Sadly, FlyerTalk messed up the formatting on that. And by perfectly, I mean other than the driver stopping at the wrong house so I had to walk to his car which probably caused the wait time and the conversation straying into some things he shouldn't have asked.
I used Uber last weekend, and it flawlessly performed its disbursement hierarchy. I had been alerted to a potential problem with this issue through this thread, and monitored it.
So, I think we can conclude that while there may be some issues with the hierarchy, they are not universal.
So, I think we can conclude that while there may be some issues with the hierarchy, they are not universal.
I used my April credits last Monday on a trip from my house to the ATL airport. Total ride was $29.36 and my experience was as the poster I quoted - $15 charged to Uber Cash and the remaining $14.36 to my Amex.
March it looks like I used $8.08 credit for a short trip to a friend's house. Then took Uber back and the trip was $12.14 - on that return trip the app ate up the remaining $6.92 of Uber Cash credit then charged $5.22 to my Amex.
February apparently I got hungry and ordered $29.04 of Uber Eats early in the month. $15 from Uber Cash and $14.04 to Amex.
I didn't do anything special for any of these vs. how I normally book/use trips or Eats orders. I just have my Amex selected as my payment method and the "Use Uber Cash" toggle turned on.
I do have separate Personal and Business profiles, since all my work expenses go to a different credit card. I have "Use Uber Cash" toggled OFF on my business profile.
My phone is an LG G6 (same phone for past 2 years) and I just let the Uber app update itself automatically whenever the Google Store wants it to.
I don't doubt that other people are having issues, I'm just adding my own data point that I've personally never had a problem. Based on this thread I do keep an eye on my receipts and charges anytime the Amex credit is supposed to be applied. I do wish I knew what triggers the issues or not so I could help everyone else out, but I don't. However, if there's a workaround that I've simply stumbled into from my usage pattern, hopefully my data point can help others triangulate the difference between those of us who don't experience any issues vs. those who consistently experience issues.
Apr 29, 2019, 11:42 am
#918
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Yes, I think everyone in this thread is lying. 
Good grief, no I don't think everyone in this thread is lying. That is a rather melodramatic response to my comment and I don't believe I implied that at all. I did say I found it perplexing. Not sure what dictionary you use, but I don't think in any is "perplexing" a synonym for "everyone is lying." Furthermore, I'm hardly the only one in this thread who has stated they haven't had problems, I literally was replying to someone else who said they haven't had problems.
Regards
Good grief, no I don't think everyone in this thread is lying. That is a rather melodramatic response to my comment and I don't believe I implied that at all. I did say I found it perplexing. Not sure what dictionary you use, but I don't think in any is "perplexing" a synonym for "everyone is lying." Furthermore, I'm hardly the only one in this thread who has stated they haven't had problems, I literally was replying to someone else who said they haven't had problems.
Regards
Next time, I'll even add a sarcasm tag just so the melodramatic intent is exceedingly clear.
Last edited by gengar; Apr 29, 2019 at 3:52 pm
Apr 29, 2019, 3:10 pm
#919
Join Date: Feb 2012
Posts: 4,477
...I don't doubt that other people are having issues, I'm just adding my own data point that I've personally never had a problem. Based on this thread I do keep an eye on my receipts and charges anytime the Amex credit is supposed to be applied. I do wish I knew what triggers the issues or not so I could help everyone else out, but I don't...
May 1, 2019, 4:02 pm
#920
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
I will certainly grant you that the rates I often see before signing in are cheaper than what I see once I sign in. Usually by about 10%. Which is why once I use my Uber Credit, I switch to Lyft whenever I can.
May 1, 2019, 4:40 pm
#921
Join Date: Feb 2012
Posts: 4,477
There was also this bizarre incident. I have an Uber app on 2 devices (b/c one of them works overseas). By mistake I added the AmEx credit to the device intended for use overseas. I contacted Uber CS and asked if they could move the credit. Instead of responding to my request, they started insisting that I remove their app from the 2nd device, and only use one.
So now with your DP, I understand that they may be test driving individual rates, and try to conceal that fact. I don't think it's illegal to have more than one rate for the exact same service. But it's a proven turn-off and irritant for service users when they realize that they were taken for a ride.
May 1, 2019, 5:16 pm
#922
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
May 1, 2019, 5:27 pm
#923
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
I thought I had posted this before - as to why some people are having problems using the $15 Uber crediit and others aren't - I only have my AXP (Amex Platinum) card on my Uber profile. Is it possible that the people having problems also have other cards on their Uber profile, perhaps as primary?
May 1, 2019, 7:31 pm
#924
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
I thought I had posted this before - as to why some people are having problems using the $15 Uber crediit and others aren't - I only have my AXP (Amex Platinum) card on my Uber profile. Is it possible that the people having problems also have other cards on their Uber profile, perhaps as primary?
May 1, 2019, 9:17 pm
#925
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
I thought I had posted this before - as to why some people are having problems using the $15 Uber crediit and others aren't - I only have my AXP (Amex Platinum) card on my Uber profile. Is it possible that the people having problems also have other cards on their Uber profile, perhaps as primary?
May 1, 2019, 11:43 pm
#926
Join Date: Feb 2012
Posts: 4,477
Are there any minuses to not have the Plat card linked with Uber for most of the month, except maybe 1 day/mo just to load the credit?
May 2, 2019, 1:51 am
#927
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
May 5, 2019, 9:38 am
#928
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,675
Ever since they started their 15% "service fee" for UberEats, I have left exactly $0 in tips for the delivery people. I don't know what they're doing with those service fees, but if the drivers quit because Uber isn't giving them any of those fees as tips, it's not my problem, it's their problem. And Amex's problem. Of course, ripping off drivers has been Uber's business model from day 1, and the sooner most of them see that, the better. Hopefully, if Uber isn't sharing any of the money, this just hastens their downfall.
May 6, 2019, 1:59 pm
#929
Join Date: Sep 2007
Posts: 998
Ever since they started their 15% "service fee" for UberEats, I have left exactly $0 in tips for the delivery people. I don't know what they're doing with those service fees, but if the drivers quit because Uber isn't giving them any of those fees as tips, it's not my problem, it's their problem. And Amex's problem. Of course, ripping off drivers has been Uber's business model from day 1, and the sooner most of them see that, the better. Hopefully, if Uber isn't sharing any of the money, this just hastens their downfall.
Uber has a lot of things they could do to change and adjust to lean out and maximize earnings for both them and the drivers, but they aren't because they haven't needed to.
May 6, 2019, 7:34 pm
#930
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Uber is burning piles of cash in order to gain market share. "Lean and mean" for them has a completely different meaning; it basically involves screwing their drivers and the customers they view as captive, which would include those using "free" credits.