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USA personal Platinum Uber $200/year credit begins 30 March 2017

USA personal Platinum Uber $200/year credit begins 30 March 2017

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Old Jun 11, 19, 12:33 am   -   Wikipost
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Last edit by: CKDGM
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Terms of the Uber benefit (as of 2017-12-15):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
It appears that multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.

Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
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Old Mar 31, 19, 7:59 pm
  #856  
 
Join Date: Feb 2012
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Originally Posted by nmenaker View Post
I'm thinking more and more that this is a scam. I did EXACTLY the same thing last week. I have screenshots that show my profile was set to UBER CASH.. there was 15$ in uber cash in the account. (the AMEX benefit mostly as I had depleted the other Uber Cash I had purchased) When I selected an Uber X pickup, the app presented that there wasn't enough Uber Cash to cover the fare estimate, so did I want to refill Uber Cash or use a credit card to pay the difference. I selected pay the just the fare difference.

In the end, it charged the full amount to the Card (as pending) and for some completely unknown reason took 5$ ONLY out of the Uber Cash, leaving 10$. In no place at no time did I select anywhere in the "confirm Uber X" process that I wanted to only use 5$ in Uber Cash. Support is of course ZERO help. I'm not a conspiracy theorist, usually, but I can't think of any reason that this would be so unpredictable other than to increase the chances that any gifted, bonus or added Uber Cash credit that has some expiry will expire worthless. It just happens TOO frequently.
I hope you disputed the wrong charge with AmEx. If users accept the scam charges (however minor), there will be no incentive for Uber to stop.
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Old Apr 1, 19, 4:26 pm
  #857  
 
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Folks, it's now April 1, so our monthly credits have reset. And there is a current promo in Uber Eats "LETSEATS2019" for 16% off your order up to $10 off (expires April 8, 2019).

Last edited by Gig103; Apr 3, 19 at 10:10 am Reason: Fixed code per CKDGM
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Old Apr 1, 19, 9:56 pm
  #858  
 
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Originally Posted by Gig103 View Post
Folks, it's now April 1, so our monthly credits have reset. And there is a current promo in Uber Eats "LETSEAT2019" for 16% off your order up to $10 off (expires April 8, 2019).
So I guess this offsets the new 15% service fee for now.
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Old Apr 2, 19, 9:57 am
  #859  
 
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Originally Posted by gsxsilver View Post
So I guess this offsets the new 15% service fee for now.
That's how I'm seeing it
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Old Apr 2, 19, 7:23 pm
  #860  
 
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Originally Posted by Gig103 View Post
Folks, it's now April 1, so our monthly credits have reset. And there is a current promo in Uber Eats "LETSEAT2019" for 16% off your order up to $10 off (expires April 8, 2019).
The actual promo code is LETSEATS2019 (add an S), so if you (like me) had trouble applying it that may be the issue.
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Old Apr 3, 19, 9:28 am
  #861  
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I agree with posts above that Uber is making it extremely difficult to use the AMEX benefit.

They have repeatedly proven themselves to be a dishonest and unethical company, so I suppose not surprising that they're cheating on this benefit.
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Old Apr 3, 19, 10:11 am
  #862  
 
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Originally Posted by CKDGM View Post
The actual promo code is LETSEATS2019 (add an S), so if you (like me) had trouble applying it that may be the issue.
Ooops, thanks for catching that, I have edited my post.
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Old Apr 5, 19, 9:17 pm
  #863  
 
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Sorry for a back to back post but a few days have passed.

Anyway my email receipt for an UE order tonight specifically indicated/advertised the Amex credit.


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Old Apr 6, 19, 12:18 pm
  #864  
 
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Originally Posted by gsxsilver View Post
So I guess this offsets the new 15% service fee for now.
Ugh I should have checked FT before placing my order last night. UberEats has always sent me the promo codes via email in the past. They didn't do so for this one. ....

But I'm really getting pissed off at AmEx for this. Yesterday was the first time I have ever ordered delivery from a restaurant, and also placed a takeout order and gone to pick it up from the same restaurant, FOR THE SAME MEAL, because of this stupid service fee.
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Old Apr 6, 19, 2:24 pm
  #865  
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Originally Posted by STS-134 View Post
....
But I'm really getting pissed off at AmEx.... because of this stupid service fee.
Is American Express adding a fee?
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Old Apr 6, 19, 5:47 pm
  #866  
 
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Originally Posted by mia View Post
Is American Express adding a fee?
I can't tell if this is rhetorical or not. If not... fee was added on the uber side and applies to all uber eats order regardless of amex credit and/or payment method.
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Old Apr 6, 19, 7:32 pm
  #867  
 
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Originally Posted by STS-134 View Post
....But I'm really getting pissed off at AmEx for this.
Originally Posted by mia View Post
Is American Express adding a fee?
Originally Posted by gsxsilver View Post
I can't tell if this is rhetorical or not. If not... fee was added on the uber side and applies to all uber eats order regardless of amex credit and/or payment method.
Point being.....it's Uber that added the service charge. It makes little sense to be "pissed off at AMEX for this" when AMEX has no role in the introduction of the additional fee.

Does it suck? Yes. Does Uber suck? Yes.

Nothing to do with AMEX though.
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Old Apr 6, 19, 8:53 pm
  #868  
 
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Originally Posted by Diplomatico View Post
Point being.....it's Uber that added the service charge. It makes little sense to be "pissed off at AMEX for this" when AMEX has no role in the introduction of the additional fee.

Does it suck? Yes. Does Uber suck? Yes.

Nothing to do with AMEX though.
It's Amex's fault for getting into bed with Uber in the first place. How about...drop the $200 in Uber credits, and lower the AF by $100? Then everything would be the same it was when I signed up for the card.
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Old Apr 6, 19, 9:29 pm
  #869  
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Itís getting hard for me to see anything other than bad faith on the part of Uber here. I have tried to work through their payment systems and it seems like Uber is hell bent on not digging into the monthly Amex Plat credit.

I will complain to Amex about this, and I encourage others to do the same. Uber is tarnishing the Amex brand.
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Old Apr 6, 19, 9:53 pm
  #870  
 
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Originally Posted by dhuey View Post
It’s getting hard for me to see anything other than bad faith on the part of Uber here. I have tried to work through their payment systems and it seems like Uber is hell bent on not digging into the monthly Amex Plat credit.

I will complain to Amex about this, and I encourage others to do the same. Uber is tarnishing the Amex brand.
Absolutely. That is the Uber business model....screw the customer and make it as difficult as possible to remedy the complaint.

I suggest that Uber's decision to move the AMEX credit into "Uber cash" - and the associated hoops one must master to overcome that move - is an even more confusing attempt to renege on the monthly AMEX credit.

Yes, people should complain to AMEX about Uber's shady business practices as it pertains to AMEX Uber credits. In the end, however, AMEX is fulfilling their end of the deal and Uber is doing its best to circumvent that.
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