Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
#1217
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
The original poster seemed to be using a credit card for his payments, and the payment switched to Uber Cash when the monthly credit arrived in his account. I often switch between Uber Cash and cards and would like to be able to control exactly when I use Uber cash (including my credit). I know I may be in the minority but I would much rather be able to actively choose when I use the Amex credit rather than being forced to use it on day 1 of the month
#1218
Join Date: Feb 2015
Location: New York
Posts: 230
Uber not giving me credits
I recently got my AMEX Plat replaced and Uber isn't showing any credit when I put it on my account. They manually credited for me and said next month it will be fixed. Well it's December and it's not fixed yet. Uber blames AMEX, Amex blames Uber.
Anyone else have this issue?
Thanks
Anyone else have this issue?
Thanks
#1219
Join Date: Jun 2019
Location: SoCal
Programs: AA Exp Plat, Marriott Bonvoy Titanium, HH Gold, UA Silver, AF Silver, National EE, Hertz Pres Circle
Posts: 42
had the same issue last month, including manual credit. I deleted and re added my card into uber, uber cash for dec arrived fine afterwards
#1220
Join Date: Dec 2018
Location: Hawaii
Programs: AS MVPG, Hyatt Globalist
Posts: 22
I recently got my AMEX Plat replaced and Uber isn't showing any credit when I put it on my account. They manually credited for me and said next month it will be fixed. Well it's December and it's not fixed yet. Uber blames AMEX, Amex blames Uber.
Anyone else have this issue?
Thanks
Anyone else have this issue?
Thanks
#1221
Join Date: Feb 2015
Location: New York
Posts: 230
Update: I got a replacement card and that one worked
#1222
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
Seems we're back to APP updates removing the "use Uber Credit" first that is setup in any profile. Annoying.
#1223
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,269
Happened to me too. I also had an Uber Cash balance from funding my account via credit card. Even when I selected to use the credits on my account instead of paying directly with a credit card, Uber deducted from my Uber Cash balance first, and then started drawing on my Amex credits. Annoying as hell, given the Amex credits expire and my Uber Cash doesn't... it's like they're deliberately trying to make these as difficult as possible to use.
#1224
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
I haven't used my Uber credits in a long time. I will be giving my brother access to my Uber account so he can use the Dec credit for a car ride. Can someone tell me what the latest procedure is to ensure that the Amex credit is correctly applied? Do you just select the Amex Plat card as your payment method? TIA
Edit: My brother sent me a screenshot of what he can see on my Uber account from TX. It shows $35 of Uber Cash in the Wallet. So presume that's how he'll be paying.
Edit: My brother sent me a screenshot of what he can see on my Uber account from TX. It shows $35 of Uber Cash in the Wallet. So presume that's how he'll be paying.
Last edited by margarita girl; Dec 8, 2019 at 6:59 pm
#1225
Join Date: Feb 2012
Posts: 4,477
You should follow the procedure in the Wiki. But it will not guarantee that AmEx credit will be correctly applied. The success rate apparently depends on the geographic location, the app version, and possibly other factors. There's a good chance that failures to first apply the credit may be a programmed feature of the app. For more details, you'll need to review recent posts.
#1226
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I hadn't noticed until now, but it seems that my Amex Credit didn't happen for several months (then restarted spontaneously in December). Has anybody else seen this?
I complained to Uber, no response yet. Would complaining to Amex help?
I complained to Uber, no response yet. Would complaining to Amex help?
#1227
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
#1228
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
It seems that Amex sent me a new Platinum card a few months back, and I didn't update my Uber account with it, so the credit stopped coming. It reappeared in December, but there was also an unexplained $35 "purchase". I challenged that, and got the $35 back. I've since deleted all the payment methods from Uber (as recommended by the Amex rep) and added my new Platinum card. I'll also add back my Citi Visa when I need to recharge Uber Cash.
#1229
Join Date: Mar 2019
Location: SFO/SJC, JFK
Programs: United 1K 2MM - Jet Blue Mosaic - Hyatt LTG - Marriott Plat - Hertz PC
Posts: 205
For the first time I can remember my December Uber credit was used by default without having to manually change it. Hope this bodes well.
#1230
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 1,982
The epitome of the Amex Card in 2019:
- Airline Credits that can be applied to only one airline - and can be applied so narrowly that your airline of choice probably gives you what you’d an get a credit for
- Uber Credits that are so cumbersome to use you end up not using them anyways
The Saks credit is probably the most user friendly benefit of the entire card at this point, though not everyone shops at SFA.
- Airline Credits that can be applied to only one airline - and can be applied so narrowly that your airline of choice probably gives you what you’d an get a credit for
- Uber Credits that are so cumbersome to use you end up not using them anyways
The Saks credit is probably the most user friendly benefit of the entire card at this point, though not everyone shops at SFA.