Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Sep 3, 2019, 8:27 am
#1171
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,231
I did get an email a week or so ago about some changes to Uber Cash and priority, and it did say to make sure you update the app.
I used my credit on 8/31 (phew!), and I did have to change it to Personal and Uber Cash (it might have been set for my Business profile from my previous usage), but then for my use of the Sept credit on 9/1 I didn't need to do anything extra.
I used my credit on 8/31 (phew!), and I did have to change it to Personal and Uber Cash (it might have been set for my Business profile from my previous usage), but then for my use of the Sept credit on 9/1 I didn't need to do anything extra.
Sep 3, 2019, 11:23 pm
#1172
Join Date: Aug 2011
Location: SF Bay Area, CA
Programs: AMEX Platinum, HHonors Gold
Posts: 203
Mine defaulted to a credit card last month. I will say that I was able to change the payment method to the Uber Cash after the trip however, and it automatically refunded the charge to my credit card.
Sep 5, 2019, 10:56 am
#1173
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Usually I have to go through minor gyrations to make sure the Uber Cash is used. This month, it was automatic out of my personal profile.
Sep 11, 2019, 7:05 pm
#1174
Join Date: Apr 2014
Posts: 1,639
Just made Uber eats order, confirmed Apply Credits toggle was on, and it proceeded to charge the full bill on my card. 
Sep 11, 2019, 7:18 pm
#1175
Join Date: Sep 2019
Posts: 47
I had the same experience last week. Once the charge moved from pending to posted, the amount updated to reflect the credit and $15 was deducted from my uber cash balance.
Sep 22, 2019, 1:20 am
#1176
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
First time using Uber in US in several months. (Last time was a nightmare, and Amex ended up giving me the $15 credit that Uber refused to give me.)
A little background info. I had to transfer from JFK to a hotel near LGA. I was planning on taking the airport shuttle to LGA ($17), followed by hotel shuttle. Lucky for me, I arrived at 8:30 pm and the last shuttle was at 7 pm. So I had no choice but to take a cab, Uber or Lyft. With much trepidation, I decided to try Uber again. I chose Uber cash as payment method. It was showing the $15 credit. It worked like a charm. Fare was $31, Uber cash was zeroed out and $16 went to my Amex. I saved $1 and got dropped off directly at my hotel. Woo-hoo! 👍
A little background info. I had to transfer from JFK to a hotel near LGA. I was planning on taking the airport shuttle to LGA ($17), followed by hotel shuttle. Lucky for me, I arrived at 8:30 pm and the last shuttle was at 7 pm. So I had no choice but to take a cab, Uber or Lyft. With much trepidation, I decided to try Uber again. I chose Uber cash as payment method. It was showing the $15 credit. It worked like a charm. Fare was $31, Uber cash was zeroed out and $16 went to my Amex. I saved $1 and got dropped off directly at my hotel. Woo-hoo! 👍
Sep 22, 2019, 2:56 am
#1177
Join Date: Feb 2012
Posts: 4,477
I'm aware that there are regional variations, and the latest "enhancement" is likely no different.
Sep 25, 2019, 12:03 pm
#1178
Join Date: May 2015
Posts: 140
Has anyone had any luck with using two $15 uber credits? Mine still doesn't work. Called in again this month and Amex was much less helpful and only gave me 500 MR points for my troubles, which definitely doesn't cover it all. The rep suggested i only have one card on the app at beginning of month, and then once that credit is used, delete the card and then add my other card.
Sep 25, 2019, 12:52 pm
#1179
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Has anyone had any luck with using two $15 uber credits? Mine still doesn't work. Called in again this month and Amex was much less helpful and only gave me 500 MR points for my troubles, which definitely doesn't cover it all. The rep suggested i only have one card on the app at beginning of month, and then once that credit is used, delete the card and then add my other card.
Sep 27, 2019, 6:10 pm
#1180
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,074
Just received an email from Amex. My guess is that they got tired of so many complaints and leaned on Uber to solve the problem. Good on you, Amex. I continue to have a very high regard for your products and services. Uber was tarnishing your good name.
What's changing?
Starting in September, your Uber Cash will be set to automatically apply your benefit to your next ride so that you can easily take advantage of your benefit every month.
Here's what you need to do
To receive this new experience, you must download Uber App version 3.363.10000or later for iOS or version 4.274.10000 or later for Android, and your eligible Platinum or Centurion Card must be a method of payment in your Uber account.
If you have questions about the benefit, or would like to view the terms and conditions, please visit https://www.uber.com/us/en/u/amex/
What's changing?
Starting in September, your Uber Cash will be set to automatically apply your benefit to your next ride so that you can easily take advantage of your benefit every month.
Here's what you need to do
To receive this new experience, you must download Uber App version 3.363.10000or later for iOS or version 4.274.10000 or later for Android, and your eligible Platinum or Centurion Card must be a method of payment in your Uber account.
If you have questions about the benefit, or would like to view the terms and conditions, please visit https://www.uber.com/us/en/u/amex/
Sep 27, 2019, 7:28 pm
#1181
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,894
Just received an email from Amex. My guess is that they got tired of so many complaints and leaned on Uber to solve the problem. Good on you, Amex. I continue to have a very high regard for your products and services. Uber was tarnishing your good name.
What's changing?
Starting in September, your Uber Cash will be set to automatically apply your benefit to your next ride so that you can easily take advantage of your benefit every month.
Here's what you need to do
To receive this new experience, you must download Uber App version 3.363.10000or later for iOS or version 4.274.10000 or later for Android, and your eligible Platinum or Centurion Card must be a method of payment in your Uber account.
If you have questions about the benefit, or would like to view the terms and conditions, please visit https://www.uber.com/us/en/u/amex/
What's changing?
Starting in September, your Uber Cash will be set to automatically apply your benefit to your next ride so that you can easily take advantage of your benefit every month.
Here's what you need to do
To receive this new experience, you must download Uber App version 3.363.10000or later for iOS or version 4.274.10000 or later for Android, and your eligible Platinum or Centurion Card must be a method of payment in your Uber account.
If you have questions about the benefit, or would like to view the terms and conditions, please visit https://www.uber.com/us/en/u/amex/
Sep 27, 2019, 8:48 pm
#1182
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,074
Sep 27, 2019, 8:52 pm
#1183
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Sep 28, 2019, 8:38 am
#1184
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,894
2) My Uber app version seems to be several versions ahead of the one cited in the quoted e-mail
3) I use Uber Cash extensively - it always has worked the same since they moved from the "credits" to the Uber Cash system. The amex benefit adds the $15 on the first of the month, and it is the first dollar out whenever I use Uber Cash. Not that it matters that much given cash is fungible and I spend ~$500 a month on uber
Sep 28, 2019, 11:08 am
#1185
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,074
3) I use Uber Cash extensively - it always has worked the same since they moved from the "credits" to the Uber Cash system. The amex benefit adds the $15 on the first of the month, and it is the first dollar out whenever I use Uber Cash. Not that it matters that much given cash is fungible and I spend ~$500 a month on uber
Looks like Amex has finally put a stop to this.