Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
May 7, 2019, 3:09 am
#931
Join Date: Sep 2007
Posts: 998
At this point I see Uber Eats really only being good for very infrequent usage. Family is on vacation and lands late and doesn’t have a rental car, order for delivery to the hotel. Have a free delivery coupon or free credits.
May 7, 2019, 8:06 am
#932
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
I don't use Uber Eats, but I do make use of the Grubhub credit, though for delivery only, as they also charge a ridiculous delivery fee.
May 7, 2019, 9:40 am
#933
Join Date: May 2005
Location: Los Angeles
Posts: 600
It's all anecdotal of course, but the far majority of the successful drivers universally tell me that they make quite a bit of money by NOT picking and choosing fares. Instead, as soon as they drop off someone and the app sends them another potential ride, they accept the ride without looking at the rider rating, accepting the ride and then calling to find out where the destination is (and then potentially cancelling if it is a short ride), etc.
By working constantly, they are making money rather than hoping to score a long fare to the airport. I actually met a few Uber drivers who were so good at what they do that Uber actually paid them an hourly wage to supplement the leaner times just to keep them on the road.
Those "successful" drivers told me they were making 60k a year AFTER expenses. The drivers with the hourly supplement said that they were making north of 80k a year AFTER expenses.
I suspect the drivers who claim they work "80 hours" and week and barely get by are the ones literally driving around in circles looking for the perfect fare.
May 8, 2019, 9:52 am
#934
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I don't think calling and canceling is very professional behavior.
May 8, 2019, 10:25 am
#935
Join Date: Jul 2010
Posts: 1,224
Had no issues using Uber Cash for my ride last night (and tip)
May 8, 2019, 11:44 am
#936
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
May 8, 2019, 12:16 pm
#937
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,040
May 8, 2019, 12:28 pm
#938
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
- Driver: Hi, this is your Uber driver. I'm on my way, where are you heading?
- Me: I put it in the app, it should come up once you get here.
- D: Yeah but if you tell me I can use Waze / Oh just want to know what part of town / Some other BS
- M: Mm...not how it works. It's in the app. (sometimes I'll say "It's not to like another city or anything"
- D: blah blah blah can you cancel and request again?
- M: If you don't want the ride, please cancel from your side. Otherwise I'll be waiting here.
Usually at this point the call ends, the driver waits anywhere from 5-10 mins hoping I'll cancel, and then eventually they cancel. By this time I'm either in a cab or a Lyft (or if I'm with someone else, they have requested a ride).
In very rare instances, I will cancel from my end and immediately file a complaint via the app that the driver refused my destination and I had to cancel in order to request another ride. Have never had any problem getting any cancellation fees refunded and I assume/hope it dings the driver.
May 8, 2019, 1:21 pm
#939
Join Date: Sep 2007
Posts: 998
Or just don't answer and give some BS reply that you were on the phone with a friend or in a meeting or something? 
Also, has anyone used their credit and then had the restaurant either not accept the order or cancel it? Do the credits just get refunded right away, or have you had to email uber and fight with them a while to get the credits to show back up? I have a number of locations that show unavailable all the time... however, if I switch to ordering for a future time, they all show as accepting orders. I'm not sure who is playing games, the restaurants (not wanting to remove themselves from uber eats, but not really wanting to participate unless their really slow or something?) or Uber (wanting to look like they have 30 locations in my area instead of just 8 or 9.
Anyway, I wouldn't mind ordering in advance and either not getting the meal because the restaurant removed themselves from uber eats but they still show up in the app, IF it refunds my credits automatically when the order times out and cancels it's self 5 or 6 days later. OR, I'll get my food from the place I want. Either way is a win for me. This might be a way to carry credits over from one month to the next. I tested ordering from one of these places last month, but it was after I used my credit (so it came off my credit card) and the order sat at "waiting for restaurant to accept" or whatever for like five days, then just said "cancelled" and either refunded my card or cancelled, I can't remember. I'm curious if doing the order in advance though will use your credits right away, or if the purchase only goes through once your order gets delivered...
Also, has anyone used their credit and then had the restaurant either not accept the order or cancel it? Do the credits just get refunded right away, or have you had to email uber and fight with them a while to get the credits to show back up? I have a number of locations that show unavailable all the time... however, if I switch to ordering for a future time, they all show as accepting orders. I'm not sure who is playing games, the restaurants (not wanting to remove themselves from uber eats, but not really wanting to participate unless their really slow or something?) or Uber (wanting to look like they have 30 locations in my area instead of just 8 or 9.
Anyway, I wouldn't mind ordering in advance and either not getting the meal because the restaurant removed themselves from uber eats but they still show up in the app, IF it refunds my credits automatically when the order times out and cancels it's self 5 or 6 days later. OR, I'll get my food from the place I want. Either way is a win for me. This might be a way to carry credits over from one month to the next. I tested ordering from one of these places last month, but it was after I used my credit (so it came off my credit card) and the order sat at "waiting for restaurant to accept" or whatever for like five days, then just said "cancelled" and either refunded my card or cancelled, I can't remember. I'm curious if doing the order in advance though will use your credits right away, or if the purchase only goes through once your order gets delivered...
May 8, 2019, 4:00 pm
#940
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
If they don't even call - but send me a text asking where I'm going - I ignore it and don't respond. Some cancel, some don't.
May 8, 2019, 7:36 pm
#941
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I often get picked up at airports and most of the time my driver is calling to figure out exactly where I am (can be confusing at DFW for example with all the loops and multiple levels that confuse GPS).
Re: food not being delivered, IME the credits are not deducted and the CC charge is not finalized until the food is actually marked as delivered. The couple times I've had a restaurant cancel the order, there was a CC authorization that never posts and just falls off after a few days as usual. Can't remember if I've ever had this happen when trying to use credits, but if they aren't deducted until delivery, then there is no refund to process and I think using this as an expiration workaround would not work.
Re: food not being delivered, IME the credits are not deducted and the CC charge is not finalized until the food is actually marked as delivered. The couple times I've had a restaurant cancel the order, there was a CC authorization that never posts and just falls off after a few days as usual. Can't remember if I've ever had this happen when trying to use credits, but if they aren't deducted until delivery, then there is no refund to process and I think using this as an expiration workaround would not work.
May 8, 2019, 10:58 pm
#942
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Just as a data point, this is how it worked for me, every month - until this month. This month, Uber started charging my CC first and left the Uber cash untouched. It was a while before I noticed it. I had to select the Uber cash manually. Deleting payment methods and re-adding them didn't help. We'll see what happens on May 1st.
I typically assume incompetence rather than malice, but with Uber, it's always hard to tell.
I typically assume incompetence rather than malice, but with Uber, it's always hard to tell.
May 9, 2019, 11:15 am
#943
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,607
Has anyone figured out a way to use this overseas at all?
May 9, 2019, 11:59 am
#944
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
May 9, 2019, 3:09 pm
#945
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,607