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USA personal Platinum Uber $200/year credit (2017-2019)

USA personal Platinum Uber $200/year credit (2017-2019)

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Old Dec 4, 19, 11:53 pm   -   Wikipost
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American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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Old Mar 31, 19, 7:59 pm
  #856  
 
Join Date: Feb 2012
Posts: 2,483
Originally Posted by nmenaker View Post
I'm thinking more and more that this is a scam. I did EXACTLY the same thing last week. I have screenshots that show my profile was set to UBER CASH.. there was 15$ in uber cash in the account. (the AMEX benefit mostly as I had depleted the other Uber Cash I had purchased) When I selected an Uber X pickup, the app presented that there wasn't enough Uber Cash to cover the fare estimate, so did I want to refill Uber Cash or use a credit card to pay the difference. I selected pay the just the fare difference.

In the end, it charged the full amount to the Card (as pending) and for some completely unknown reason took 5$ ONLY out of the Uber Cash, leaving 10$. In no place at no time did I select anywhere in the "confirm Uber X" process that I wanted to only use 5$ in Uber Cash. Support is of course ZERO help. I'm not a conspiracy theorist, usually, but I can't think of any reason that this would be so unpredictable other than to increase the chances that any gifted, bonus or added Uber Cash credit that has some expiry will expire worthless. It just happens TOO frequently.
I hope you disputed the wrong charge with AmEx. If users accept the scam charges (however minor), there will be no incentive for Uber to stop.
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Old Apr 1, 19, 4:26 pm
  #857  
 
Join Date: Nov 2013
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Folks, it's now April 1, so our monthly credits have reset. And there is a current promo in Uber Eats "LETSEATS2019" for 16% off your order up to $10 off (expires April 8, 2019).

Last edited by Gig103; Apr 3, 19 at 10:10 am Reason: Fixed code per CKDGM
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Old Apr 1, 19, 9:56 pm
  #858  
 
Join Date: Jun 2014
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Originally Posted by Gig103 View Post
Folks, it's now April 1, so our monthly credits have reset. And there is a current promo in Uber Eats "LETSEAT2019" for 16% off your order up to $10 off (expires April 8, 2019).
So I guess this offsets the new 15% service fee for now.
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Old Apr 2, 19, 9:57 am
  #859  
 
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Originally Posted by gsxsilver View Post
So I guess this offsets the new 15% service fee for now.
That's how I'm seeing it
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Old Apr 2, 19, 7:23 pm
  #860  
 
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Originally Posted by Gig103 View Post
Folks, it's now April 1, so our monthly credits have reset. And there is a current promo in Uber Eats "LETSEAT2019" for 16% off your order up to $10 off (expires April 8, 2019).
The actual promo code is LETSEATS2019 (add an S), so if you (like me) had trouble applying it that may be the issue.
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Old Apr 3, 19, 9:28 am
  #861  
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I agree with posts above that Uber is making it extremely difficult to use the AMEX benefit.

They have repeatedly proven themselves to be a dishonest and unethical company, so I suppose not surprising that they're cheating on this benefit.
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Old Apr 3, 19, 10:11 am
  #862  
 
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Originally Posted by CKDGM View Post
The actual promo code is LETSEATS2019 (add an S), so if you (like me) had trouble applying it that may be the issue.
Ooops, thanks for catching that, I have edited my post.
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Old Apr 5, 19, 9:17 pm
  #863  
 
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Sorry for a back to back post but a few days have passed.

Anyway my email receipt for an UE order tonight specifically indicated/advertised the Amex credit.


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Old Apr 6, 19, 12:18 pm
  #864  
 
Join Date: Jul 2011
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Originally Posted by gsxsilver View Post
So I guess this offsets the new 15% service fee for now.
Ugh I should have checked FT before placing my order last night. UberEats has always sent me the promo codes via email in the past. They didn't do so for this one. ....

But I'm really getting pissed off at AmEx for this. Yesterday was the first time I have ever ordered delivery from a restaurant, and also placed a takeout order and gone to pick it up from the same restaurant, FOR THE SAME MEAL, because of this stupid service fee.
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Old Apr 6, 19, 2:24 pm
  #865  
mia
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Originally Posted by STS-134 View Post
....
But I'm really getting pissed off at AmEx.... because of this stupid service fee.
Is American Express adding a fee?
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Old Apr 6, 19, 5:47 pm
  #866  
 
Join Date: Jun 2014
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Originally Posted by mia View Post
Is American Express adding a fee?
I can't tell if this is rhetorical or not. If not... fee was added on the uber side and applies to all uber eats order regardless of amex credit and/or payment method.
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Old Apr 6, 19, 7:32 pm
  #867  
 
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Originally Posted by STS-134 View Post
....But I'm really getting pissed off at AmEx for this.
Originally Posted by mia View Post
Is American Express adding a fee?
Originally Posted by gsxsilver View Post
I can't tell if this is rhetorical or not. If not... fee was added on the uber side and applies to all uber eats order regardless of amex credit and/or payment method.
Point being.....it's Uber that added the service charge. It makes little sense to be "pissed off at AMEX for this" when AMEX has no role in the introduction of the additional fee.

Does it suck? Yes. Does Uber suck? Yes.

Nothing to do with AMEX though.
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Old Apr 6, 19, 8:53 pm
  #868  
 
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Originally Posted by Diplomatico View Post
Point being.....it's Uber that added the service charge. It makes little sense to be "pissed off at AMEX for this" when AMEX has no role in the introduction of the additional fee.

Does it suck? Yes. Does Uber suck? Yes.

Nothing to do with AMEX though.
It's Amex's fault for getting into bed with Uber in the first place. How about...drop the $200 in Uber credits, and lower the AF by $100? Then everything would be the same it was when I signed up for the card.
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Old Apr 6, 19, 9:29 pm
  #869  
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It’s getting hard for me to see anything other than bad faith on the part of Uber here. I have tried to work through their payment systems and it seems like Uber is hell bent on not digging into the monthly Amex Plat credit.

I will complain to Amex about this, and I encourage others to do the same. Uber is tarnishing the Amex brand.
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Old Apr 6, 19, 9:53 pm
  #870  
 
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Originally Posted by dhuey View Post
It’s getting hard for me to see anything other than bad faith on the part of Uber here. I have tried to work through their payment systems and it seems like Uber is hell bent on not digging into the monthly Amex Plat credit.

I will complain to Amex about this, and I encourage others to do the same. Uber is tarnishing the Amex brand.
Absolutely. That is the Uber business model....screw the customer and make it as difficult as possible to remedy the complaint.

I suggest that Uber's decision to move the AMEX credit into "Uber cash" - and the associated hoops one must master to overcome that move - is an even more confusing attempt to renege on the monthly AMEX credit.

Yes, people should complain to AMEX about Uber's shady business practices as it pertains to AMEX Uber credits. In the end, however, AMEX is fulfilling their end of the deal and Uber is doing its best to circumvent that.
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