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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Mar 27, 2017, 10:02 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RedSun

American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Oct 8, 2017, 11:18 am
  #406  
mia
Moderator
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Originally Posted by gwade

Do they accumulate for the "statement month" or "calendar month"?
This is a calendar month benefit.
mia is offline  
Old Oct 8, 2017, 12:17 pm
  #407  
 
Join Date: Sep 2009
Programs: United GS/MM, Marriott LT Titanium Elite
Posts: 242
Great perk, but very tough to check if you've expended your monthly allotment within the app.
supergabe is offline  
Old Oct 8, 2017, 12:23 pm
  #408  
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Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
App keeps track of the remaining monthly credit
Points Scrounger is offline  
Old Oct 8, 2017, 12:31 pm
  #409  
 
Join Date: Jul 2015
Posts: 2
My credits for October do not show up as well. I used the credits without problems for the last a few months, but for October it does not show up under "credits". Tried to delete and re-add card and still no credits.
HuanZhang is offline  
Old Oct 8, 2017, 1:02 pm
  #410  
 
Join Date: Apr 2001
Location: Cupertino, CA - AA:PLT 2MM; Marriott:Plt; Hilton:Slv
Posts: 562
Originally Posted by mia
This is a calendar month benefit.
Goody, I guess I need to lob a call into customer service tomorrow. Sounds like a lot of people are experiencing the issue.
gwade is offline  
Old Oct 8, 2017, 5:52 pm
  #411  
 
Join Date: Apr 2001
Location: Cupertino, CA - AA:PLT 2MM; Marriott:Plt; Hilton:Slv
Posts: 562
Wow, did an online chat just to see what was up. The guy said he "saw my credits loaded" and saw my charges, and pretty much said, "the credits are available at point of sale". I raised a bit of hell (as much as you can while typing) and he gave me a $10 courtesy credit and was going to escalate it. All the while I still don't see the credits in the app (September worked like a charm).

He mentioned "turning it on or off" in the app, but for the life of me, I can't find anyway to toggle it on or off. All I see is AMEX as a payment option with "Amex Benefit" in small letters under it.
gwade is offline  
Old Oct 8, 2017, 6:10 pm
  #412  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Originally Posted by gwade
Wow, did an online chat just to see what was up. The guy said he "saw my credits loaded" and saw my charges, and pretty much said, "the credits are available at point of sale". I raised a bit of hell (as much as you can while typing) and he gave me a $10 courtesy credit and was going to escalate it. All the while I still don't see the credits in the app (September worked like a charm).

He mentioned "turning it on or off" in the app, but for the life of me, I can't find anyway to toggle it on or off. All I see is AMEX as a payment option with "Amex Benefit" in small letters under it.
Some have reported success in deleting the card as a payment option and then adding it back again.
Diplomatico is offline  
Old Oct 8, 2017, 8:13 pm
  #413  
 
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 552
Originally Posted by Diplomatico
Some have reported success in deleting the card as a payment option and then adding it back again.
This appears to have worked for me.

When I chatted with AMEX customer service yesterday they were completely unaware of a broader issue with the October credits. I sent them a link to this thread.
dpb132 is offline  
Old Oct 8, 2017, 9:33 pm
  #414  
 
Join Date: Jul 2014
Location: SFO
Posts: 266
My October credits still hasn't appeared when I boot up an order. Tried deleting the card.

Same thing happened back in August and July. Basically this is just unreliable POS throwaway "benefit" to me at this point. I don't use Uber frequently, but the times I have tried about 70% the credits do not appear.
mdosu is offline  
Old Oct 8, 2017, 9:36 pm
  #415  
 
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
My credits are showing in the Uber app, but not the UberEats app. Anyone else seeing a disconnect? Obviously, keep hoping that they don't "fix" it to not work for food.
Gig103 is offline  
Old Oct 9, 2017, 7:31 am
  #416  
 
Join Date: May 2015
Posts: 27
Originally Posted by Gig103
My credits are showing in the Uber app, but not the UberEats app. Anyone else seeing a disconnect? Obviously, keep hoping that they don't "fix" it to not work for food.
Same here, any suggestions to bring it back?
luoxiao is offline  
Old Oct 9, 2017, 8:59 am
  #417  
 
Join Date: Jan 2008
Posts: 3,570
Yeah in Uber but not Eats here. I am going to be furious if I paid a 550 fee and I just lost 200 in value.
antonius66 is offline  
Old Oct 9, 2017, 9:06 am
  #418  
mia
Moderator
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Originally Posted by antonius66
... I am going to be furious if I paid a 550 fee and I just lost 200 in value.
Furious because the terms are implemented as written?
mia is offline  
Old Oct 9, 2017, 9:26 am
  #419  
 
Join Date: Jan 2008
Posts: 3,570
I was waiting for this kind of high and mighty response. Definitely the FT way these days. . Yeah furious because I expected things to continue the way they have been functioning for about 6 months straight from the very implementation of the program, yes. Considering Uber and Uber eats use the same log in info, the same stored payment info, the same profile, I hardly think it is absurd to expect that they be treated the same. If someone bases a decision to renew for a year based on the last HALF year, that is not unreasonable.
hi55us likes this.
antonius66 is offline  
Old Oct 9, 2017, 10:14 am
  #420  
 
Join Date: Apr 2001
Location: Cupertino, CA - AA:PLT 2MM; Marriott:Plt; Hilton:Slv
Posts: 562
Deleted the card and re-added...credits are there. What a lousy implementation.
gwade is offline  


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