Centurion Lounge PHL [opened 31 Oct 2017]

    Hide Wikipost
Old Feb 20, 18, 10:32 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: mia
Wiki Link
Location is in A-West:

Print Wikipost


Old Oct 23, 17, 10:06 pm
  #136
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 3,405
Originally Posted by Tekj View Post
No, it did not.. I was in PHL Airport today in the morning. Outside the lounge, it is still saying "Arriving Soon".
Welcome to FT Tekj Thanks for the update..
Flying Machine is offline  
Reply With Quote
Old Oct 24, 17, 7:43 am
  #137
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 14,962
Originally Posted by Flying Machine View Post
Upscale gourmet seems to be the theme that AMEX is trying to provide. I find it quite appealing. The stuffed bell peppers, tabouli, Hummus, Mediterranean bread's, small canapés all seemed very inviting to me
Yup, no question that AMEX is going for maximum "sophistication" -- I would say "over sophistication." I personally think AMEX is in an elitist urban bubble with this strategy, and delivering more sizzle than steak (talk about mixing food metaphors!), but we'll see.
iahphx is offline  
Reply With Quote
Old Oct 24, 17, 10:30 am
  #138
 
Join Date: Oct 2014
Posts: 166
As PHL is my home airport I’m really looking forward to the club because I miss the service and food in the old envoy club. Will be interested to see how it compares with the new redone AA club. But I too hope that they will have more basic less sophisticated food. One or two fancy or unusual items to try? Great! Everything like that? I hope not.

On a a side note, how do these clubs, which I would guess are not cheap, help Amex’s bottom line? I have the card for my business but I’m not sure I would get it just for club access. Am I in the minority?
QtownDave is offline  
Reply With Quote
Old Oct 24, 17, 11:40 am
  #139
 
Join Date: Nov 2016
Posts: 76
Originally Posted by QtownDave View Post
As PHL is my home airport I’m really looking forward to the club because I miss the service and food in the old envoy club. Will be interested to see how it compares with the new redone AA club. But I too hope that they will have more basic less sophisticated food. One or two fancy or unusual items to try? Great! Everything like that? I hope not.

On a a side note, how do these clubs, which I would guess are not cheap, help Amex’s bottom line? I have the card for my business but I’m not sure I would get it just for club access. Am I in the minority?
marketing and to replace the loss of admiral's lounge access. it appeals to a segment of plat card holders/potential holders
cplush is offline  
Reply With Quote
Old Oct 24, 17, 4:16 pm
  #140
Moderator: Avis and Rental Cars
 
Join Date: Oct 2006
Programs: US Platinum, United 1k, HHonors Diamond, Avis CC, Priority Club Platinum, Marriott Gold
Posts: 7,183
Just walked by this afternoon and the curtain/"Coming Soon" sign is still up. Maybe it'll be up and running by Friday.
IAHtraveler is offline  
Reply With Quote
Old Oct 24, 17, 7:05 pm
  #141
 
Join Date: Jun 2017
Programs: Delta Platinum Medallion, Marriott Gold, National Exec
Posts: 16
Smile Hurry up AMEX!

Originally Posted by QtownDave View Post
As PHL is my home airport I’m really looking forward to the club because I miss the service and food in the old envoy club. Will be interested to see how it compares with the new redone AA club. But I too hope that they will have more basic less sophisticated food. One or two fancy or unusual items to try? Great! Everything like that? I hope not.

On a a side note, how do these clubs, which I would guess are not cheap, help Amex’s bottom line? I have the card for my business but I’m not sure I would get it just for club access. Am I in the minority?
The Centurion Lounge attracts members and our $550/yr annual fees add up to thousands of dollars per cardmember over the years. Have you noticed that AMEX has been bombarding us with ads at PHL? I guess they brought this in to close the deal. Also, I totally agree with you about the food... I'd love to try some new things, but food that is upscale but appeals to a wider audience would be much better for the majority of their clientele.
durche63 is offline  
Reply With Quote
Old Oct 24, 17, 8:14 pm
  #142
 
Join Date: Oct 2014
Posts: 166
Originally Posted by durche63 View Post
The Centurion Lounge attracts members and our $550/yr annual fees add up to thousands of dollars per cardmember over the years. Have you noticed that AMEX has been bombarding us with ads at PHL? I guess they brought this in to close the deal. Also, I totally agree with you about the food... I'd love to try some new things, but food that is upscale but appeals to a wider audience would be much better for the majority of their clientele.
im sure you’re right and obviously Amex knows more about marketing then I do. It still seems that a lot of NEW members need to sign up to even break even. Maybe instead of new members, it more about retaining guys like us.
QtownDave is offline  
Reply With Quote
Old Oct 24, 17, 10:23 pm
  #143
 
Join Date: Aug 2016
Posts: 8
Originally Posted by QtownDave View Post
im sure you’re right and obviously Amex knows more about marketing then I do. It still seems that a lot of NEW members need to sign up to even break even. Maybe instead of new members, it more about retaining guys like us.
Yep- I think amex has separated itself from CSR and Prestige in-terms of unique lounges (Centurion, airspace, escape, and Sky Club). I definitely thought it was a one year ordeal when I first got the card but with all the unique lounges and amex offers, I think I get enough value from it to continue paying the AF.
kanlis is offline  
Reply With Quote
Old Oct 25, 17, 1:54 am
  #144
Moderator: Hyatt Gold Passport & Star Alliance
 
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/AA-Plat/HY-Globalist/BA-CCR/GGL/Gold for Life
Posts: 10,227
Connecting through PHL tomorrow - 26th - let's hope it's open!
Markie is offline  
Reply With Quote
Old Oct 25, 17, 1:57 am
  #145
 
Join Date: Sep 2015
Programs: AA - EXP
Posts: 11
I walked past on 23 Oct and saw the lovely sign that the lounge would be arriving soon and jobs were available. I had high hopes that I would be able to go to the new Centurion Lounge, Admirals Club had to do instead. I did call Amex, and while they did say the opening date was quite secretive and getting information, even for them, was difficult, it will be announced on the Centurion Lounge website the day that it opens.
Looking forward to hearing non-press reports about the lounge.
tbd1579 is offline  
Reply With Quote
Old Oct 25, 17, 5:54 am
  #146
 
Join Date: Oct 2017
Posts: 1
I was there the evening of the press event; Amex folks onsite said the date was TBD still. “Could be as soon as 8 days, or as late as 2 weeks.” This was the evening of the 19th.
Scott MacIntyre is offline  
Reply With Quote
Old Oct 25, 17, 8:23 am
  #147
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 3,405
Originally Posted by Scott MacIntyre View Post
I was there the evening of the press event; Amex folks onsite said the date was TBD still. “Could be as soon as 8 days, or as late as 2 weeks.” This was the evening of the 19th.
Welcome to FT Scott MacIntyre! Thanks for the update..
Flying Machine is offline  
Reply With Quote
Old Oct 25, 17, 12:39 pm
  #148
 
Join Date: Jun 2014
Posts: 11
Originally Posted by tbd1579 View Post
I walked past on 23 Oct and saw the lovely sign that the lounge would be arriving soon and jobs were available. I had high hopes that I would be able to go to the new Centurion Lounge, Admirals Club had to do instead. I did call Amex, and while they did say the opening date was quite secretive and getting information, even for them, was difficult, it will be announced on the Centurion Lounge website the day that it opens.
Looking forward to hearing non-press reports about the lounge.

Is it just possible they purposely announce so close to opening day so the club won't be inundated; gives the staff a while to get up to speed?
AjFlyer is offline  
Reply With Quote
Old Oct 25, 17, 1:31 pm
  #149
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 14,962
Originally Posted by durche63 View Post
Also, I totally agree with you about the food... I'd love to try some new things, but food that is upscale but appeals to a wider audience would be much better for the majority of their clientele.
Right, that's what I'm talking about. I just think the folks who design these lounges are out of touch with their customer base. They seem to hire urban hipsters to do this. I guarantee you that most AMEX Platinum cardholders are not this demographic. Trend-setting Israeli food? Great! Or at least great the first time I visit the lounge. But I'll probably be there 6 or 8 times in the next year. Given my experiences at their other Centurion lounges, I'm certain I'll be pining for soup and sandwiches by then. I'll probably then start scheming for a way into the Admiral's Club lounge without dropping $500 for the privilege.
iahphx is offline  
Reply With Quote
Old Oct 25, 17, 2:35 pm
  #150
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA 2MM Perpetual Platinum; HH, Marriott & SPG Gold
Posts: 33,248
Moderator action

Tangential discussion of Platinum card benefit valuation has been transferred:

USA: New personal Platinum benefits; Higher annual fee ($550)
mia is offline  
Reply With Quote
 


Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 11:46 am.

Home - News - Forum - Hotel Reviews - Glossary - Contact Us - Airport Code Lookup - Terms of Use - Privacy Policy - Cookie Policy - Advertise on FlyerTalk - Archive - Top

This site is owned, operated, and maintained by Flyertalk.com. Copyright © 2017 FlyerTalk.com. All rights reserved. Designated trademarks are the property of their respective owners.