Jan 10, 2017, 7:17 pm
Last edit by: ijgordon
Please include the following info:
Hotel:
Room Booked:
Rate:
Early Check-in:
Late Checkout:
Upgrade:
$100 Food & Beverage Credit:
Breakfast:
Prepaid/Paid at Hotel:
Loyalty Points/Benefits Received?:
Comment:
FHR reports 2013-2016 (excluding Las Vegas) are HERE.
http://www.flyertalk.com/forum/ameri...06-2012-a.html
FHR properties in Las Vegas are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
Hotel:
Room Booked:
Rate:
Early Check-in:
Late Checkout:
Upgrade:
$100 Food & Beverage Credit:
Breakfast:
Prepaid/Paid at Hotel:
Loyalty Points/Benefits Received?:
Comment:
FHR reports 2013-2016 (excluding Las Vegas) are HERE.
http://www.flyertalk.com/forum/ameri...06-2012-a.html
FHR properties in Las Vegas are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
FHR Upgrades and Amenities [except Las Vegas]
Dec 5, 2018, 9:57 pm
#241
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
I'm not sure arguing with a German property over benefits in advance of stay is a recommended strategy for a pleasant stay experience.
Dec 6, 2018, 12:16 pm
#242
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
on the contrary it could be a ill informed front desk employee? anyway spoke to the hotel again someone senior, and confirmed both benefits apply. No arguing, no issue.
Dec 6, 2018, 4:47 pm
#243
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,008
Island Shangri-la, Hong Kong
Upgrade: none because room was highest category harbour view. Could not upgrade to suite or executive floor.
Early Check-in: 12:30 pm
Late Check-out: 4:00 pm
Breakfast: buffet at Cafe TOO (buffet, very busy with non-staying guests) , Petrus (small buffet with a la carte "mains"), the executive lounge, or room service. Petrus offers rooftop harbour views, small buffet including Scottish smoked salmon, cheese, cold cuts, fruits,breads, and unlimited servings of mains from the menu, which include most items from the room service menu. But here you can enjoy as many servings as you want - HK / Japanese / English / Dim Sum sets, scrambled eggs with lobster, pan-fried toothfish, chicken breast...
For room service, you can only order 2 breakfast sets per room.
WiFi: Included
Amenity: used limousine transfer to the airport (posted price: 1200HKD). Typical 100 USD credit at other local FHR hotels would be equivalent to ~720 HKD. It's a Mercedes S class limousine. At the destination hotel staff provided luggage service from curb side to check-in counter. Regular taxi transfer would be ~400 HKD.
Overall Experience: Great location. Room decor and hotel in general is based on old world charm - wood panels, chandelier in bedroom etc.Fruit platter was replenished daily.
Upgrade: none because room was highest category harbour view. Could not upgrade to suite or executive floor.
Early Check-in: 12:30 pm
Late Check-out: 4:00 pm
Breakfast: buffet at Cafe TOO (buffet, very busy with non-staying guests) , Petrus (small buffet with a la carte "mains"), the executive lounge, or room service. Petrus offers rooftop harbour views, small buffet including Scottish smoked salmon, cheese, cold cuts, fruits,breads, and unlimited servings of mains from the menu, which include most items from the room service menu. But here you can enjoy as many servings as you want - HK / Japanese / English / Dim Sum sets, scrambled eggs with lobster, pan-fried toothfish, chicken breast...
For room service, you can only order 2 breakfast sets per room.
WiFi: Included
Amenity: used limousine transfer to the airport (posted price: 1200HKD). Typical 100 USD credit at other local FHR hotels would be equivalent to ~720 HKD. It's a Mercedes S class limousine. At the destination hotel staff provided luggage service from curb side to check-in counter. Regular taxi transfer would be ~400 HKD.
Overall Experience: Great location. Room decor and hotel in general is based on old world charm - wood panels, chandelier in bedroom etc.Fruit platter was replenished daily.
Dec 11, 2018, 10:05 am
#244
Join Date: May 2014
Location: Charleston, SC
Programs: SPG/Marriot Gold, Hilton Gold
Posts: 412
Amex Fine Hotels breakfast question
Apologies if this has been asked before, but I had a question regarding the daily breakfast for the FHR program. I have stayed mainly in Park Hyatts in the past, but recently I stayed at the Four Seasons in Chicago.
Previously, the Park Hyatt would provide something like a $40 credit per person for breakfast. On the pamphlet I received at the Four Seasons, it said "$60 credit towards breakfast" and on Amex's website, it said "daily breakfast for two." The Four Seasons only took off one $60 credit ($30 per person). Did I get screwed? Naturally, we both spent close to $60 each (it isnt hard to spend that much) and were surprised when our bill only had $60 credit total per visit.
Previously, the Park Hyatt would provide something like a $40 credit per person for breakfast. On the pamphlet I received at the Four Seasons, it said "$60 credit towards breakfast" and on Amex's website, it said "daily breakfast for two." The Four Seasons only took off one $60 credit ($30 per person). Did I get screwed? Naturally, we both spent close to $60 each (it isnt hard to spend that much) and were surprised when our bill only had $60 credit total per visit.
Dec 11, 2018, 10:28 am
#246
Join Date: May 2014
Location: Charleston, SC
Programs: SPG/Marriot Gold, Hilton Gold
Posts: 412
I felt the same way, but in all my previous FHR stays, the credit advertised was per person and not total for both. If anyone who has stayed at the Four Seasons can chime in, I'd appreciate it. I don't want to argue anything if this is standard. They certainly did not specify it was per person. Only Amex says "daily breakfast for two people." Four seasons merely said "$60 credit towards breakfast or in-room dining."
Dec 11, 2018, 10:37 am
#247
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Looking at reports in this thread from other Chicago properties, it appears that Lowes also allows $30/person, and Peninsula allow $72/room. I don't think the test is whether you can spend more, but whether the allowance will buy "a" breakfast.
Dec 11, 2018, 10:46 am
#248
Join Date: May 2014
Location: Charleston, SC
Programs: SPG/Marriot Gold, Hilton Gold
Posts: 412
Most likely, yes. It was my fault for not asking the front desk to clarify, but in the past when I have, the answer has always been that the credit is per person. $30 would barely buy a breakfast at the Four Seasons. I assume each property sets that policy.
Dec 11, 2018, 11:56 am
#249
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,230
If it is, I would definitely complain to Amex!
Dec 11, 2018, 12:10 pm
#250
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,230
Amenity: used limousine transfer to the airport (posted price: 1200HKD). Typical 100 USD credit at other local FHR hotels would be equivalent to ~720 HKD. It's a Mercedes S class limousine. At the destination hotel staff provided luggage service from curb side to check-in counter. Regular taxi transfer would be ~400 HKD.
Especially when the alternative is a US$4-5 taxi ride and ~$8 Airport Express ticket (half-R/T via Klook) that probably gets you there faster. Frankly, it's one of the reasons I didn't choose the Island Shangri-La on a recent trip. In general, I wouldn't put that much value on an airport drop-off, especially in HKG. A pickup after a long flight is worth incrementally more, and especially if it's an unfamiliar place to me where a language barrier might exist. We did stay at the Metropole in Hanoi a few years ago and requested an airport pickup on the FHR rate (I didn't realize the benefit specified a trip TO the airport, but the concierge agreed to pick us up anyway, as we already had separate departure arrangements), in a nice big BMW, which was definitely nice, but I'm sure I wouldn't have paid retail price.
In any event, thanks for the report on the hotel!
Dec 11, 2018, 12:35 pm
#251
Join Date: May 2014
Location: Charleston, SC
Programs: SPG/Marriot Gold, Hilton Gold
Posts: 412
I don't know what it technically is. The Park Hyatts offered their full menu as did Four Seasons. $30 at Four Seasons would have gotten you the cheapest option on the menu meal wise. It would be nice if this feature was presented more clearly as each property, but I assume part of it is they don't want you to know and expect you to not ask.
Dec 11, 2018, 1:29 pm
#252
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,008
I don't know if I would "value" the car transfer at the stated price, just like I don't value my airline mileage redemptions on $25k first class fares at that level.
Especially when the alternative is a US$4-5 taxi ride and ~$8 Airport Express ticket (half-R/T via Klook) that probably gets you there faster. Frankly, it's one of the reasons I didn't choose the Island Shangri-La on a recent trip. In general, I wouldn't put that much value on an airport drop-off, especially in HKG.
Especially when the alternative is a US$4-5 taxi ride and ~$8 Airport Express ticket (half-R/T via Klook) that probably gets you there faster. Frankly, it's one of the reasons I didn't choose the Island Shangri-La on a recent trip. In general, I wouldn't put that much value on an airport drop-off, especially in HKG.
I had purchased return airport express from Klook also. Since my relative didn't want the limousine transfer, I gave him my airport express ticket in exchange for the limousine. We left HK on different days.
Dec 11, 2018, 7:27 pm
#253
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
On the pamphlet I received at the Four Seasons, it said "$60 credit towards breakfast" and on Amex's website, it said "daily breakfast for two." The Four Seasons only took off one $60 credit ($30 per person). Did I get screwed? Naturally, we both spent close to $60 each (it isnt hard to spend that much) and were surprised when our bill only had $60 credit total per visit.
I've stayed at properties that stated there was a limit on the breakfast spend on an FHR rate, but never had one actually enforce it. IIRC, Langham NYC told me $35, but didn't blink twice at waiving overage (I did not have to ask).
Dec 11, 2018, 10:35 pm
#254
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,230
I don't know what it technically is. The Park Hyatts offered their full menu as did Four Seasons. $30 at Four Seasons would have gotten you the cheapest option on the menu meal wise. It would be nice if this feature was presented more clearly as each property, but I assume part of it is they don't want you to know and expect you to not ask.
FWIW, this is in the fine print: Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast.
Still, if it wasn't spelled out in the printed documents, and you went over the limit despite ordering reasonably, I would just complain to the hotel and to Amex.
Dec 13, 2018, 9:32 am
#255
Join Date: Feb 2018
Programs: Amex Plat, Marriott PP, HH G, GC Jade
Posts: 102
Hotel Arts Barcelona - 1 room x 2 nights in early december
Upgrade: from club room to club executive suite (with seaview).
Early Check-in: noon
Late Check-out: 4:00 pm
Breakfast: buffet at Lokal (good spread, very good quality, not busy).
WiFi: Included
Amenity: 85 euro for food & beverage. Used at Arola (booked through TheFork with -30% discount ;-)). In this way the 85 euro are enough for a full tapas-dinner x2.
Note on the club lounge: it was closed for rennovation! I wasn't happy of that...till the moment I know that they'll give me free access to the full menu of Bites Restaurant from 11:00 am till 11:30 pm! Free a-la-carte food and free beverages, including Champagne Ruinart Rosč and Ruinart Blanc de Blancs! We really apreciate!!! We have happy hour the first evening, happy hour + dinner the second evening and lunch the last day befour departure.
Overall Experience: Great service (except housekeeping...which wasn't so good!). Location: great on summer because of the beach...otherwise it's not central (but with max 10 euro ride taxi you're in Placa Catalunya). Modern and spacious suite (+/- 75 sqm).
Upgrade: from club room to club executive suite (with seaview).
Early Check-in: noon
Late Check-out: 4:00 pm
Breakfast: buffet at Lokal (good spread, very good quality, not busy).
WiFi: Included
Amenity: 85 euro for food & beverage. Used at Arola (booked through TheFork with -30% discount ;-)). In this way the 85 euro are enough for a full tapas-dinner x2.
Note on the club lounge: it was closed for rennovation! I wasn't happy of that...till the moment I know that they'll give me free access to the full menu of Bites Restaurant from 11:00 am till 11:30 pm! Free a-la-carte food and free beverages, including Champagne Ruinart Rosč and Ruinart Blanc de Blancs! We really apreciate!!! We have happy hour the first evening, happy hour + dinner the second evening and lunch the last day befour departure.
Overall Experience: Great service (except housekeeping...which wasn't so good!). Location: great on summer because of the beach...otherwise it's not central (but with max 10 euro ride taxi you're in Placa Catalunya). Modern and spacious suite (+/- 75 sqm).