Jan 10, 2017, 7:17 pm
Last edit by: ijgordon
Please include the following info:
Hotel:
Room Booked:
Rate:
Early Check-in:
Late Checkout:
Upgrade:
$100 Food & Beverage Credit:
Breakfast:
Prepaid/Paid at Hotel:
Loyalty Points/Benefits Received?:
Comment:
FHR reports 2013-2016 (excluding Las Vegas) are HERE.
http://www.flyertalk.com/forum/ameri...06-2012-a.html
FHR properties in Las Vegas are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
Hotel:
Room Booked:
Rate:
Early Check-in:
Late Checkout:
Upgrade:
$100 Food & Beverage Credit:
Breakfast:
Prepaid/Paid at Hotel:
Loyalty Points/Benefits Received?:
Comment:
FHR reports 2013-2016 (excluding Las Vegas) are HERE.
http://www.flyertalk.com/forum/ameri...06-2012-a.html
FHR properties in Las Vegas are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
FHR Upgrades and Amenities [except Las Vegas]
Jun 5, 2018, 11:17 am
#181
Join Date: May 2018
Location: Los Angeles, CA
Programs: Amex Plat, CSR
Posts: 46
Ritz Carlton Rancho Mirage, CA
Stayed: June 3rd - June 4th, 2018
Upgrade: Booked 'DELUXE RESORT KING' received no upgrade during check-in. Although I did not ask for an upgrade.
Early Check-in: Did not use arrived at normal check in hours (3:00pm).
Late Check-out: Did use and checked out at 3:30pm without any issues.
Breakfast: $70 daily credit applicable only to their in house kitchen (State Fare) or room service.
Amenity: $100 property credit to be used. Not applicable to resort fee or valet parking.
Premium Internet: Included
Other: Free candy/snack bar from noon til 5:00pm daily at the lobby. I also received complimentary day-spa passes (value at $50 each) for up to 2 guests with Marriott Gold status. Which I used for the whirlpool, sauna and aromatherapy showers.
Stayed: June 3rd - June 4th, 2018
Upgrade: Booked 'DELUXE RESORT KING' received no upgrade during check-in. Although I did not ask for an upgrade.
Early Check-in: Did not use arrived at normal check in hours (3:00pm).
Late Check-out: Did use and checked out at 3:30pm without any issues.
Breakfast: $70 daily credit applicable only to their in house kitchen (State Fare) or room service.
Amenity: $100 property credit to be used. Not applicable to resort fee or valet parking.
Premium Internet: Included
Other: Free candy/snack bar from noon til 5:00pm daily at the lobby. I also received complimentary day-spa passes (value at $50 each) for up to 2 guests with Marriott Gold status. Which I used for the whirlpool, sauna and aromatherapy showers.
Jun 5, 2018, 3:35 pm
#182
Original Poster
Join Date: Apr 2005
Location: SAN
Programs: AA Gold, Bonvoy Gold, DL Gold
Posts: 1,197
Mandarin Oriental DC
Stayed: May 2018
Upgrade: Yes, Deluxe City View Room to Deluxe Water View Room (not sure it's much of an upgrade given it's more of a highway view but it's still technically a more expensive room)
Early Check-in: Denied, Called FD day-of and was told too many people requesting
Late Check-out: Offered 4 pm, took 4:00 pm (note that housekeeping showed up at 4:01 pm to kick us out, which is fair, we had a 5:30PM out of DCA).
Breakfast: Did not use
Amenity: $100 credit, used for lobby lounge snacks (very good cappuccino and biscotti)
Premium Internet: Provided
Upgrade: Yes, Deluxe City View Room to Deluxe Water View Room (not sure it's much of an upgrade given it's more of a highway view but it's still technically a more expensive room)
Early Check-in: Denied, Called FD day-of and was told too many people requesting
Late Check-out: Offered 4 pm, took 4:00 pm (note that housekeeping showed up at 4:01 pm to kick us out, which is fair, we had a 5:30PM out of DCA).
Breakfast: Did not use
Amenity: $100 credit, used for lobby lounge snacks (very good cappuccino and biscotti)
Premium Internet: Provided
Jun 5, 2018, 3:40 pm
#183
Original Poster
Join Date: Apr 2005
Location: SAN
Programs: AA Gold, Bonvoy Gold, DL Gold
Posts: 1,197
St Regis San Francisco
Stayed: May 2018
Upgrade: Yes, Superior Guest Room (low floor) to Grand Deluxe Guest Room (18th floor, very nice view)
Early Check-in: N/A
Late Check-out: Offered 4 pm, took 1:30 pm.
Breakfast: Noted as $30 per person, limit strictly enforced.
Amenity: $100 F&B credit, used at the lobby lounge/bar.
Premium Internet: Provided code for high-speed access, duplicitive with SPG Gold benefit
Other: More of a SPG issue but was not offered choice of SPG Gold amenity, automatically received 250 points. All guests have access to the house car on a first-come-first-served basis.
Comments: Still a very nice property (and one of my favorite US city hotels) but a little wear and tear is showing in the guestrooms. Had to email FD to get breakfast credit applied, note that $30 per person doesn't go far at this property, probably best to save some of the F&B credit for it. FD agent very gracious and overall service is top notch here.
Upgrade: Yes, Superior Guest Room (low floor) to Grand Deluxe Guest Room (18th floor, very nice view)
Early Check-in: N/A
Late Check-out: Offered 4 pm, took 1:30 pm.
Breakfast: Noted as $30 per person, limit strictly enforced.
Amenity: $100 F&B credit, used at the lobby lounge/bar.
Premium Internet: Provided code for high-speed access, duplicitive with SPG Gold benefit
Other: More of a SPG issue but was not offered choice of SPG Gold amenity, automatically received 250 points. All guests have access to the house car on a first-come-first-served basis.
Comments: Still a very nice property (and one of my favorite US city hotels) but a little wear and tear is showing in the guestrooms. Had to email FD to get breakfast credit applied, note that $30 per person doesn't go far at this property, probably best to save some of the F&B credit for it. FD agent very gracious and overall service is top notch here.
Jun 6, 2018, 9:31 pm
#184
Join Date: Oct 2012
Location: Toronto, Canada
Programs: Delta DM, Marriott Titanium, Hilton Diamond, National EE, AS MVP Gold 75K, AC 75K
Posts: 996
Does anyone know if I book through FHR, does it count towards qualifying nights (for status)? I currently have status for Marriott, SPG, Hyatt, and Hilton.
Jun 6, 2018, 10:09 pm
#185
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Yes, these are eligible rates with Marriott and Hyatt. No personal experience with SPG and Hilton, but assume with them as well.
Jun 12, 2018, 5:55 am
#186
Join Date: Mar 2001
Location: SYD
Programs: OZ*G, VA Plat, NZ*G (Elite), QF Gold and PC+, Hyatt Explorist, HH Gold, Bonvoyed ("Gold")
Posts: 5,350
Conrad Osaka
Stayed: June 2018, two rooms on one booking
Upgrade: Yes, both rooms upgraded from Deluxe King to Executive Corner Room (or Executive Corner Suite - I'm honestly not sure which). Full Exec floor privileges.
Early Check-in: N/A
Late Check-out: Offered 4pm. On request, granted 6pm for one of the two rooms.
Breakfast: Yes - given choice of Exec lounge breakfast or in main Atmos restaurant (which we chose, and it was excellent). Breakfast included a la carte items like lobster and scrambled eggs on brioche.
Amenity: $125 credit, for use in spa, restaurant, bar etc
Premium Internet: Provided code for high-speed access
Comments: A really spectacular property with breathtaking design and gorgeous public spaces. Highly attentive and polite staff - very solicitous and keen to please, almost to a fault. Beautiful Executive lounge with an impressive afternoon tea spread (spectacular macarons) and a very nice cocktail hour with reasonably substantial food options. Double upgrade (at least) to corner rooms, and they took enough care to give us neighbouring rooms.
Rate was 36,000JPY/night + taxes. For what's included in the FHR rate I think that's great value. Anything comparable in Tokyo would cost double.
Upgrade: Yes, both rooms upgraded from Deluxe King to Executive Corner Room (or Executive Corner Suite - I'm honestly not sure which). Full Exec floor privileges.
Early Check-in: N/A
Late Check-out: Offered 4pm. On request, granted 6pm for one of the two rooms.
Breakfast: Yes - given choice of Exec lounge breakfast or in main Atmos restaurant (which we chose, and it was excellent). Breakfast included a la carte items like lobster and scrambled eggs on brioche.
Amenity: $125 credit, for use in spa, restaurant, bar etc
Premium Internet: Provided code for high-speed access
Comments: A really spectacular property with breathtaking design and gorgeous public spaces. Highly attentive and polite staff - very solicitous and keen to please, almost to a fault. Beautiful Executive lounge with an impressive afternoon tea spread (spectacular macarons) and a very nice cocktail hour with reasonably substantial food options. Double upgrade (at least) to corner rooms, and they took enough care to give us neighbouring rooms.
Rate was 36,000JPY/night + taxes. For what's included in the FHR rate I think that's great value. Anything comparable in Tokyo would cost double.
Last edited by mad_atta; Jun 13, 2018 at 2:47 am
Jun 12, 2018, 2:06 pm
#187
Join Date: Oct 2015
Location: Omaha, NE
Programs: Marriott Gold, Delta, AMEX Membership Rewards
Posts: 140
I've got a four night stay at the Shangri-La Toronto this weekend. Does anyone have any experiences, good or bad, to share about the property? I'll definitely report back with mine next week.
Jun 20, 2018, 2:38 pm
#188
Join Date: Oct 2015
Location: Omaha, NE
Programs: Marriott Gold, Delta, AMEX Membership Rewards
Posts: 140
Shangri-La Toronto
Stayed: June 2018
Upgrade: Deluxe Room to One Bedroom Suite
Early Check-in: N/A
Late Check-out: Was offered 4:00 p.m. check-out, but didn't need it.
Breakfast: Deluxe Breakfast which included access to "The Table", basically a high end continental spread, and one item from their menu.
Amenity: $100 (133 CAD) F&B credit. Could be used at restaurant, bar and room service, but not available for mini-bar.
Premium Internet: Free for everyone.
Comments: This hotel would typically be out of my price range, but they were offering a fourth night free promotion so I decided to book it. Let's just say it was worth every penny. The property was flawless, every member of the staff was exceptional, and the food and drink were superb. I would stay here again in a heartbeat.
Stayed: June 2018
Upgrade: Deluxe Room to One Bedroom Suite
Early Check-in: N/A
Late Check-out: Was offered 4:00 p.m. check-out, but didn't need it.
Breakfast: Deluxe Breakfast which included access to "The Table", basically a high end continental spread, and one item from their menu.
Amenity: $100 (133 CAD) F&B credit. Could be used at restaurant, bar and room service, but not available for mini-bar.
Premium Internet: Free for everyone.
Comments: This hotel would typically be out of my price range, but they were offering a fourth night free promotion so I decided to book it. Let's just say it was worth every penny. The property was flawless, every member of the staff was exceptional, and the food and drink were superb. I would stay here again in a heartbeat.
Jul 3, 2018, 7:19 pm
#189
Join Date: Jun 2011
Location: USA
Programs: UA Global Services, TSA Pre✓, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 1,114
RC Philly
Ritz-Carlton Philadelphia
Stayed: July 2018
Upgrade: Proactively offered superior room.
Early Check-in: Didn't need.
Late Check-out: Proactively offered. I asked for latest possible & they offered 4pm.
Breakfast: $40 credit in restaurant or in room. For in room the credit did not include additional charges for delivery, gratuity. Not sure about taxes but I don't think so.
Amenity: $100 property credit. There's no gift shop here and the credit isn't valid at the spa so it's basically just good for F&B and the minibar. I was disappointed it wasn't valid at the spa but alas.
Hotel was ok overall. Elegant lobby & rooms were decent. Staff were friendly & courteous. Unbeatable location. I stayed at the Hyatt Bellevue last year and had a great experience so will probably go back next time I'm in Philly.
Stayed: July 2018
Upgrade: Proactively offered superior room.
Early Check-in: Didn't need.
Late Check-out: Proactively offered. I asked for latest possible & they offered 4pm.
Breakfast: $40 credit in restaurant or in room. For in room the credit did not include additional charges for delivery, gratuity. Not sure about taxes but I don't think so.
Amenity: $100 property credit. There's no gift shop here and the credit isn't valid at the spa so it's basically just good for F&B and the minibar. I was disappointed it wasn't valid at the spa but alas.
Hotel was ok overall. Elegant lobby & rooms were decent. Staff were friendly & courteous. Unbeatable location. I stayed at the Hyatt Bellevue last year and had a great experience so will probably go back next time I'm in Philly.
Jul 4, 2018, 11:28 am
#190
Join Date: Aug 2002
Location: Philadelphia
Programs: Marriott Platinum, Hilton Gold, Hyatt Glob
Posts: 1,780
Ritz-Carlton Philadelphia
Stayed: July 2018
Upgrade: Proactively offered superior room.
Early Check-in: Didn't need.
Late Check-out: Proactively offered. I asked for latest possible & they offered 4pm.
Breakfast: $40 credit in restaurant or in room. For in room the credit did not include additional charges for delivery, gratuity. Not sure about taxes but I don't think so.
Amenity: $100 property credit. There's no gift shop here and the credit isn't valid at the spa so it's basically just good for F&B and the minibar. I was disappointed it wasn't valid at the spa but alas.
Hotel was ok overall. Elegant lobby & rooms were decent. Staff were friendly & courteous. Unbeatable location. I stayed at the Hyatt Bellevue last year and had a great experience so will probably go back next time I'm in Philly.
Stayed: July 2018
Upgrade: Proactively offered superior room.
Early Check-in: Didn't need.
Late Check-out: Proactively offered. I asked for latest possible & they offered 4pm.
Breakfast: $40 credit in restaurant or in room. For in room the credit did not include additional charges for delivery, gratuity. Not sure about taxes but I don't think so.
Amenity: $100 property credit. There's no gift shop here and the credit isn't valid at the spa so it's basically just good for F&B and the minibar. I was disappointed it wasn't valid at the spa but alas.
Hotel was ok overall. Elegant lobby & rooms were decent. Staff were friendly & courteous. Unbeatable location. I stayed at the Hyatt Bellevue last year and had a great experience so will probably go back next time I'm in Philly.
Jul 5, 2018, 8:27 pm
#192
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Jul 5, 2018, 9:20 pm
#193
Join Date: Aug 2002
Location: Philadelphia
Programs: Marriott Platinum, Hilton Gold, Hyatt Glob
Posts: 1,780
Jul 17, 2018, 11:15 am
#194
Join Date: Apr 2014
Programs: Coffee Shop Buy 10 Get 1 Free
Posts: 295
Ritz-Carlton Denver, June 16-17
Right off the bat here No Marriott points have posted to my Marriott account. Might have to do a missing stay request, number was put in at desk during check in but not showing up a month later. Anyone run into this before?
Anyway, just looking for quick weekend getaway, thought we would head to Denver for the weekend. Booking through FHR was same price as directly with Ritz- $289 plus tax
Upgrade: "city view" which was apparently an upgrade, didn't see much in the way of city but still a very nice room
Early Check-in: Not available if we wanted the "upgrade". Was fine, dropped off our luggage and got brunch, they called around 2pm when room was ready
Late Check-out: Yes, honored 4pm which was great since we had a late flight
Breakfast: $30 per person credit in restaurant for two guests ($60 total), actually quite good food as well.
Amenity: $100 property credit. Good for restaurant and bar. As stated above the restaurant, Elways, was actually quite good, definitely got some late night bites after a few drinks
So before taxes and not including the "upgrade", not a bad deal. Still waiting on the points to Marriott though
Right off the bat here No Marriott points have posted to my Marriott account. Might have to do a missing stay request, number was put in at desk during check in but not showing up a month later. Anyone run into this before?
Anyway, just looking for quick weekend getaway, thought we would head to Denver for the weekend. Booking through FHR was same price as directly with Ritz- $289 plus tax
Upgrade: "city view" which was apparently an upgrade, didn't see much in the way of city but still a very nice room
Early Check-in: Not available if we wanted the "upgrade". Was fine, dropped off our luggage and got brunch, they called around 2pm when room was ready
Late Check-out: Yes, honored 4pm which was great since we had a late flight
Breakfast: $30 per person credit in restaurant for two guests ($60 total), actually quite good food as well.
Amenity: $100 property credit. Good for restaurant and bar. As stated above the restaurant, Elways, was actually quite good, definitely got some late night bites after a few drinks
So before taxes and not including the "upgrade", not a bad deal. Still waiting on the points to Marriott though