American Express retention offers.

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Old May 21, 19, 6:25 am   -   Wikipost
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Last edit by: slickvik
Wiki Link
To review retention bonus reports from 2008 - 2016, click HERE.

For discussion of retention bonuses on Starwood Amex cards, see Annual fee retention bonus for Starwood Amex card.

Retention department:
800.452.3945

Everyday Preferred
10/13/15
2.5K points not to cancel, and 5k points for 1K spend within three months, Total 7.5K points, or in the alternate, a $75 statement credit or gift card.
1/15/16 - 16k spend - first renewal - offered $50, no MR offer - accepted
3/14/16 - 98k spend - first renewal - offered $100 or 15k MR - took the 15k.
11/18/16 -50k spend - first renewal - offered $100 or 15k MR - took the 15k.
2/27/17 - 15k spend - second renewal - offered $75 or 7.5k MR after $1k - took MR
3/27/17 - 1k spend - first renewal - called twice, no offer except to downgrade my card to Everyday. Walked all the way through the point of reading disclosures.
4/29/17 - 80k+ spend - first renewal - offered 15k MR (didn't inquire on cash offer) - accepted.
5/26/17 - 10K+ spend - second renewal. Offered $75 credit or 7.5K MR after 1K spend.
10/25/17 - 25k+ spend - third renewal. offered 2.5k MR now and 5k MR after 1K spend in 3 mths. Got same offer on 1st renewal, did not ask for retention for 2nd renewal.
12/3/17 - ~6k spend - offered 2.5k MR now and 5k MR after 1K spend in 3 months
3/23/18 - ~15k spend - first renewal - no offers - kept card open
4/28/18 - 13k spend - first renewal. Offered 2k MR now and 3k MR after 2k spend in 3 months or $50 after 1k spend. Took the MR offer.

Platinum OPEN/Business
6/11/15 - 8.5k spend - 2nd renewal - offered $100 or 10k MR - deferred on offer (see post #314)
8/18/2015 - 90k spend - 2nd renewal - first two times I called, no offer. Final time I asked explicitly to cancel, was offered $350 statement credit.
12/18/2015 - 10k spend, first renewal. Offered 10k MR, cancelled.
1/6/2016 - 10K spend, about 8 weeks after account opening - offered $50 credit or 7.5K MRs, took MRs.
4/29/2016 - 15k spend, 3 months after opening. No offer other than downgrade to BGR.
6/16/2016 - 15k spend to get signup bonus (in Jan 2016). Minimal spend after. Took a lot of nudging - including explicit request to cancel card -- but was offered 10k MR to keep open. No spend requirement.
9/29/2016 - offered $100, didn't catch whether there was a spend requirement, i canceled as I have a personal Platinum card and the go-go passes weren't worth having two.
2/5/2017 - $150 credit or 15k MR. 30k spend in last year. Took the MR.
11/1/2018 - Very little spend this year. No offer (got some small amount previous year [7500 MR]). Closed it amiably. Not enough MR points at present to make the 1.35x on airfare worth much.
6/23/2017 - $100 credit. 5K spend last year (switched spend to CSR). Still deciding.
8/26/2017 - 7,500 MR offered. Probably closing.
9/16/2017 - 5,000 MR for me 9/17/2017 - 7,500 MR for my wife, was told taking 6 to 8 weeks to get.
12/28/2017 - relatively light spend, with some prodding offered 10k MR or $100 credit, no spending requirement - took the points
1/02/2018 - almost no spend on card for 2017, offered 7500 MR if I paid the annual fee. accepted since I know I have a lot of use for the product this year.
01/03/2018 - Annual fee just posted. I've been a Business Platinum member for like 20 years. Got offered $150 statement credit or 15k points. Took the points. Spend was roughly $20k in the past 12 months. Decent offer, as I think the personal Platinum cards get better retention amounts.
01/07/2018 - Offered 7k or $50. Spend ~$15k for 2017. Closed card.
01/17/2018 - Offered 7k MR or $50 or 7,500 MR w/$3k spend. Downgraded to Green card to get prorated refund.
01/20/2018 - 15+ year member, offered 20k MR for $10k spend, $100 statement credit, or 10,000 points. Chatted with them for awhile and pushed them to the point of agreeing to close the card and couldn't get anything better. Took the statement credit.
01/27/2018 - $100 statement credit. Both my partner (member 3-4 years) and I (20+ yrs) received the same offer. No minimum spend.
06/14/2018 - Offered either $100 statement credit or 2,000MR points now, 5,000 after $3,000 spend. Spent $23k mostly in one transaction early in first year. Gonna HUCA.
06/19/2018 - No offers. Spent 27k, mostly in a few big charges after signing up. Regularly used for applepay small transactions. Held card for 1 year. Retention Rep suggested I downgrade to a no-fee card.
6/19/2018 - $100 statement credit, no spend OR 20k points for 10k spend/90 days - 7k rolling 12 month spend, card open 5 years, last retention offer was 14 months ago.
9/27/2018 - $100 statement credit no spend OR 5k points no spend + 15k points for $10k spend/90 days; $2k spend in the last 12 months, open 2 years, no prior retention offers
10/8/2018 - $100 statement credit, no spend. Did $11k last year to hit MSR. $0 this year. Cancelled card.
1/7/2019 - no offer. I had spent only about $1k in 2018. I was trying to getting a spend offer but no dice (got that two years ago). Cancelled card as I have the personal Plat.
1/25/19 - 25+ year multi-Amex (8) cardholder, 30,000 MR points added to account immediately. Spent $75K last year on this card, $300K across all cards.
2/7/19 - no offer. 2nd renewal (never called 1st year), About $2k spend. Cancelled card.
3/6/19 - no offer, Paid renewal fee last year. A little under $10k in spend. Cancelled card. Have a Gold card.

Business Gold Rewards
10/10/15 - Offered 10K MR. declined and closed
12/26/15 - Offered 10K MR or $100 Credit, counter offered $150 or 15K MR. They offered me 15K MR..accepted.
1/26/16 - Offered 15k MR, counter offered $150 and 15k MR, offered either but not both. Accepted 15k MR. $20k annual spend. Opened account 1/2015.
2/2/16 Offered 15k MR. Accepted 15k MR. $40k annual spend. Opened account 3/2015.
2/4/16 Offered 15K MR. Accepted 15K. About a $15K annual spend.
3/5/16 Offered 15K MR or $100 credit. Took the 15K MR. Minimal spend.
5/23/16 Offered $50, then $100, then 15k MR. Accepted 15k MR. Also let me change the 3x category in the middle of the year.
6/9/16 7500 MR offer, even pushed for 10k or 15k. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/11/16 7500 MR offer, about 30k spend. AF due in two weeks. Took it.
6/20/16 No offer. ~$10k spend. Wanted to close the card anyway so did it.
9/30/16 Offered $50 statement credit. (<$5K spend) That was all. Didn't take it and cancelled card
10/04/16 Offered $50 statement credit or 7,500 points or pay the annual fee of $175 with 17,000 points instead of 25000 points. (<$9K spend) Didn't take it any of them and cancelled card
3/11/17 Offered 5,000 points. About a $10K annual spend
5/22/17 Offered $175 statement credit or 25K points (had to ask for special retention offers after initially told no offers)...took $175 credit. About $300K spend entirely on airfare. Threatened to take airfare spend to Chase Ink Business instead.
7/20/17 No real spend post-sign-up. Offered 5,000 points. Canceled.
10/13/17 No real spend post-sign-up. Got misinformation about competing products (CSR, Chase Ink Plus). Got sold on the Blue Business Plus, but couldn't product change to it (would be a new app). Offered 5,000 points.
3/16/18 Offered $225 statement credit to offset annual fee for primary + additional cardholder. About $180K spend in last year. Accepted.
11/6/18 First renewal. $50K annual spend. Offer for new application for Blue Business Plus. Then when I asked for offers, 5K MR upfront, plus 5K MR after $3K in spend in the next 3 months.
2/2/19 About $9k spend last year in its first year. Offered $50 statement credit OR 5k points immediately and another 5k points after $3k spend in 3 months. Took the Points.

Personal Platinum
1/11/16 - 5K points immediately, 15K points for 3K spend within three months. $22K spend in 2015.
1/17/16 - 5K points immediately, 10K points for 2K spend within two months. $560 spend in 2015.
1/26/16 - $200 "loyalty credit" without requirements. $18k spend in 2015 (~50k total Amex spend in 2015). Cardholder for 3 years.
1/27/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points.
1/29/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points. Cardholder 3 years; $17k spend last year.
2/3/16 - 5K points now and 10K points after $2K spend in 60 days. Rep had to "dig deep" into my account to find this "unique and very special" offer (Yeah, right). Accepted.
3/31/16 - Only offer was $100 statement credit. $15k spend last year.
04/19/16 - $200 statement credit for being loyal to amex (cardholder for 2 years $65k spend).
4/29/16 Initial offer $200. HUCA 5k MR immediately, 15k MR after 3k spend in 60 days.
8/12/16 - 40K MR immediately. Card holder for 7 year, $55K spend in 2015 (Post #1015)
8/19/16 - 5K points immediately, 15K points for 3K spend within three months or 200$ statement credit. Card holder only for 1 year but amex customer for 8 years
8/19/16 - called before AF hit, offered $200 credit, accepted, not a ton of spend after hitting minimum spend for signup bonus, Amex customer since 2013 with 3 other cards but generally don't spend that much on Amex (maybe $10k/year)
8/25/16 - $200 Statement credit or 20k points for 3k spend within 3 months. Amex for 6 years, plat for 1 year. 40k spend across all amex.
9/9/16 - $200 Statement credit, $20k spent on this last year
9/9/16 - $200 Statement credit. ~$14K spend this year.
9/10/16 - 25k MR (no spend req). $11k in spend last yr. Tough sell from AX.
9/12/16 - 15k points after $2k spend in 3 months. ~$7k in spend
9/21/16 - 25k points or $200, no spend req. ~5k spend
9/29/16 - 25k points, no spend req. ~$20k in spend during past year
10/6/16 - 40k points, no spend req. ~$35k in spend during past year
10/7/16 - 25k points, no spend req. ~$22k T12 spend
10/8/16 - 25k points or $200, no spend req. ~$10k spend during past year
10/17/16 - 25k points or $200, no spend req. ~$5k spend during past year. took the points.
10/29/16 - 25k points or $200, no spend req. ~$11k spend during past year. took the points.
11/14/16 - 25k points or $200, no spend req. ~$15k spend during past year. took the points.
11/19/16 40k points or $400, no spend req. ~$45k spend during past year.
1/4/17 - No offer of points or credit. Only offered "special deal" to debit 45,000 points to pay fee. Had previously recvd offers previous 3 years on card.
1/22/17 - Offered 5k MR + 15k MR with 3k Spending in 90 Days.
2/28/17 - $200 statement credit - no spend requirement - card open 9 mo.
3/6/2017 - Offered 25k points to stay - 16k spend last year.
3/21/17 - Offered $500 statement credit (6 to 8 weeks). $71K spend last (calendar) year. Credit posted on 3/22/17.
4/6/2017 - 30k points or $300, no spend req. ~$10k spend during past year. took the points. Word on the street is that this is the general current offer
4/2017 - $300, no spend req. Spent $1K last year.
4/21/2017 - $150 with no spend, or 20k points with $3k spend in 90 days. No spend on card within last year.
4/23/2017 - offered 30k points or $300, no spen reg. Spent $8k last year. card opened for 12 months.
5/23/2017 - offered $150 no spending or 20k with 3k spending. spent $7.5k in last 12 month.
6/4/2017 - offered 30k MR no spending. No offer of $300. Spent $18k since opening in April.
6/4/2017 - offered 15K MR (5K immediately + 10K after spending $2K in 3 months).
6/5/2017 - offered 50k MR or $500 statement credit no spending. Approx $60k annual spend.
6/9/2017 - offered 15K MR (5K now + 10K after spending $2K in 3 months). About $15K annual spend. Took the offer.
7/6/2017 - $100 statement credit after $2k spend or 15k MR after $2k spend. didn't take either.
7/20/17 - $150 or 20k with 3k spend in 3 months, 5k spend in first year of card
9/14/17 - 10k MR points, no spend requirement
9/15/17 - $100 or 15k with 2K spend in 3 months
9/29/17 - Nothing, got $200 credit last year. HUCA to actually cancel and got 20k point offer, 5k now, 15k after $3k spend in 3 months
10/9/17 - 10K MR, no spend req. Last Oct was given 25K MR as retention.
10/21/17 - $150, no spend req. Around $3k spend in past year. Took 15k points retention prior year.
10/25/17 - $150, no spend req. Around $10k annual spend.
12/20/17 - 5K MR now and 10K MR after spending $2k spend. Annual spend ~30K.
01/21/18 - $300 credit or 30K MR, no spend requirement. Annual spend ~$20K. had the card 4 years.
1/23/18 - Instant 5k and additional 10k after spending $2k in 3 months. Have had the card for 5 years. Some spend in it, but nothing heavy.
1/30/18 - Same 5k instant 10k after $2k spending in 3 months that others have gotten. Minimal spending on the card
2/13/18 - $300 credit or $30K MR points with no minimum spend. Annual spend ~$25K+ and have had the card for 5+ years
2/14/18 - 5k MR + 10k MR after $2k spend in 3 months. $33k spend on card 2017. No offer last year. Hard no on anything better. 5+ cardholder
3/5/18 - 30K MR after $4k spend in 3 months
4/20/18 - 30K MR after $4k spend in 3 months ( 4 year Cardholder. Received retention 2 years ago, nothing last year).
5/6/18 - Redeem 55,000 MR for $550 AF ($0.01/MR), declined the offer. $100K/yr spend
5/12/18 $300 credit or 30K MR after $4K spend in 3 months
5/22/18 $300 credit or 30K MR after $4K spend, or $200 credit or 20K MR after $3K spend, in 3 months
6/8/18 - 5k MR + 15k MR after $3k spend in 3 months
6/18 - $150 credit for $1500 in 3 months or 20K MR for $3000 in 3 months
7/14/2018 - No retention offer due to getting one last year - closed card ~5K spend 3rd year having card
8/15/2018 - 2 calls after fee posted, two nadas -- both times indicated offer previous year made this year a no-go
10/1/2018 - 50K MR with no spend. $60k spend last year, $80k spend YTD this year. Spoke about wanting to downgrade to the new Gold card for 4x points. Took offer.
10/5/18 - 30K MR after $4k spend in 3 months ( 4 year Cardholder. Received retention 2 years ago, nothing last year).
10/5/18 - 20K MR after $3k spend in 3 months ($1.5k spend last year, $4k spend this YTD, haven't received retention on this previously)
10/10/18 - 30k MR or $300 after $4k spend in 3 months (3 year cardholder; never received retention; roughly $10k spend last year)
10/11/18 - no offer, card cancelled. Called the retention number in the wiki and said I wanted to close my card and he canceled it without any effort to save. Had received retention offers for the last 3 or so years (every year since opening, very little spend on the card (less than $1000/year)
10/18/18 - 20K MR points for spending $3000/ 3 months. Took the offer.
12/27/18 - 50K MR points, no spending requirements. Took the offer.
1/7/19 - 20K MR points for spending $3000/ 3 months. Took the points. No spend other than original minimum spend and several Amex offers.
1/7/19 - $500 credit or 50K MR points. No spend requirement. I took the points. Winning! I had accepted a retention offer two years ago. Roughly $60k spending in 2018.
2/11/19 - 30k MR or $300 for spending $4k in 3 months. Took the points. Low 5 figures spend.
4/30/19 - 30k MR for spending $4k in 3 months. Accepted. About 10k spend last year; first retention offer.
5/17/19 - 30k MR or $300 for spending $4k in 3 months. Accepted.

Platinum Mercedes Benz
9/30/15 - 5K points immediately, in addition to 15K points for 3K spend within three months. 20K points Total to retain card.
5/19/2017 - 5K points immediately, 10K points for 2K spend within two months. Spent $10k in past year.
5/30/2017: Spent 5K in one year and no retention offers on the card and closed the card.
6/1/2017: 30k MR or $300 credit (took pts). $33k spent in past yr
6/7/2017: 15k (5k now, 10k after $2k spend in three months). Spent $15k in past year.
6/15/2017: nothing. Spent $3K to achieve bonus.
7/29/17 - No offers. Spent $3k to get the bonus originally and had already gotten $400 in airline reimbursements in 12.5 months.
7/27/18 - Offered 12,500 MR after spending $2k in 3 months (that's 14,500 points total after the 1ppd normal earning). Also offered to pay the $550 fee with 55k points from my account. I declined both offers and closed the card. Card open 2 years, had gotten $400 in airline credits, $100 global entry refund, 10k pay over time bonus offer, and various Amex Offers with it. No daily spend.
10/19/18 - 20k MR or $200 credit for spending $3k/3 months. Little spend beyond the min.spend bonus. Took the points.

Platinum Ameriprise
7/21/16 Offered $200 or 20k MR. Accepted $200 statement credit to offset the $450 AF for all 4 cards in the account. 35K spent
5/3/2017 - Offered 15K MR or $100 statement credit. Declined. Counter offer 20K after $3000 spend. Declined. Card open 12 months, spent less than $2000 on the card overall.
6/1/2017 - Offered 30K MR or $300 credit to offset $450 AF. $30K spend
last year. Accepted $300.
4/13/2018 - Offered $500 credit. $260K spend laster year Accepted $500
10/6/18 - Accepted $200 credit after $3K spend within 3 months. $8K spend last year (first year of card)
3/20/19 - First renewal, offered 20k MR or 200 credit after 3k spend in 3 months, 14k spend last year.
4/25/19 - 2nd renewal, first time requesting offer. Offered 30k MR or $300 credit after 4k spend in 3mo, took $300 credit. Spent 24k in 2018

PLATINUM SCHWAB
4/25/18 - 10k with no spend required or 12.5k with 2k spend. Spent 12k last year.

SPG Personal
12/4/15 - $25 loyalty statement credit
2/3/16 - $25 loyalty statement credit but did allude to a potential bonus when the SPG card goes away; referenced the $200-300 bonus offered to Costco Amex holders being asked to convert to Sams Club Amex products
3/1/16 - $25 loyalty statement credit
6/14/2016 - $25 plus 3,000 SPG points - Had to ask Supv for the addl. 3,000 pts.
7/6/2016 - $25 or 1500 points after $1000 spend. Canceled card. $25k spend last year.
7/15/2016 - $25 loyalty statement credit. HUCA, HUCA, declined, cancelled card. $10K spend last year, less recently.
8/10/2016 - Paltry $25 or 500 points + additional 1000 points after $1000 spend (total of 1500) in 3 months. I have another ~60 days for af to lock in, so will call again in ~30 days. $35k spend last year, but less than $1000 / month this year.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/24/16 - Offered $50 or 7,000 SPG points, $13K spend YTD, took the points.
8/25/16 - $25 loyalty statement credit, $5K YTD spend. HUACA resulted in the same offer (even with a symethic agent that noted my 15 years of membership).
9/13/16 $95 credit with +- $40K spend. Fast & easy
9/17/16 $25 or 1500 SPG points after $1K spend. Cancelled the card
9/17/16 Called after renewal fee posted. Offered 5,000 SPG points - $40K spent on this card.
9/18/16 $50 or 7k. ~$80k spend.
10/1/16 $25 offer ~$15k spend. Cancelled card.
10/7/16 $50 or 7k. ~$76k T12 spend.
10/27/16 ($7K spend in last 12 months, first renewal) $25 statement credit OR 500 Starpoints + 1,000 Starpoints for $1,000 spend in next 3 months
11/11/16 ($4k spend this year) We respect your decision. Goodbye.
12/16/16 Member since 1995, spent $25k in 12 months, was offered 7k points. Love SPG points so didn't enquire about any of the other credits.
1/4/17 13 year Amex cardholder but first year AF for SPG, offered $40 - accepted with about 15k in spend.
3/10/17 Choice of 10K SPG or $100 credit. Took 10K SPG. $60K spend last year
4/10/17 - No offer currently available. Had the card for 1 year, $12k spend. Cancelled the card.
5/5/17 - AF due today. No offer. Had the card for 1 year, $10k spend. Cancelled the card.
5/5/17 - $100 credit, 14k spend
5/15/17 - AF due in a few days, no offer today (or prior calls). 1st anniversary and about $4k spend. Cancelled card.
5/22/17 - $30k Spend. Offered $100 credit or 10k points. Took the points.
6/07/17 - $15k spend and was offered $100 statement credit or 10,000 points - took the points.
6/15/17 - Had card 15 years. Low spend due to Chase Reserve which is best even at Starwood hotels. No offers. Said I had to pay $95 fee or cancel. Cancelled. Bye Bye.
7/11/17 - 6 year member. Low spend due to CSR like the guy above. Was hoping to downgrade (not sure if that's an option) to something with lower AF but the phone tree apparently just canceled my card directly when I said I wanted to cancel (thought it'd go to retention). Guess the AI figured out I'm not making them any money
/4/2017 Last year, <10K spend, no offer. Called a few days ago, with about 16K spend, $100 statement credit.
9/16/17 - ~1k spend last year, no offer. Cancelled card.
8/16/17 offered $25, a month later I asked again and $0 offer. Last year $20,000 spend, cancelled card. Chase Reserve is now my go-to.
9/26/17: 4 years old, didn't ask for waiver last year, $16k spend. Offered $100 credit with $1500 spend in 90 days. Closed account to open an Amex slot.
9/28/17 -- Wife and I each have own SPG account. We pressed hard, but no retention offer. We each spent around $2000 on the cards last year.
10/3/17 - annual fee hit back in June and forgot to try then. Called today and was offered 7K bonus SPG points for 1K spend in 90 days. Accepted
11/6/17 - AF due in Nov. $2.5k annual spend, maxed referrals. Was offered 7K SPG/1K spend in 90 days, or $75 credit / 2K spend. Took the 7K SPG.
12/15/17: Maybe 10k spend, last year offered nada. This year offered 7k after 1k spend within 3mo. Took it.
1/18/18, last year spend over $100K, offered 10K points for $3K spend in 3 moths, or $100 CR for $2.5k spending. took the point offer.
2/13/2018: Last year spent maybe $10,000- only when I had the extra point offer and wasn't doing another minimum spend . . . given the spend 1K in 3 months for 7K Starpoints offer above. I accepted.
3/17/18 - 2nd AF. No offers on 2 separate calls. Closed account. About $4K total spend in past year.
4/9/18 - 4th year having card. Around $100 spend last year(never use the card anymore). Offered 7k points for $1k spend in 90 days. Accepted.
5/1/18 - 1 year old card with ~6K spending annually, offered 7K points for $500 spending in one month, Accepted.
5/4/18 - 11 years with card, 17 years with AMEX - prior annual spending around $12k, switched spending to PR Gold card temporarily. Offered 7k points for $500 spend in 1 month. Accepted.
5/22/18 - Have had card since 2014. Called to cancel because of AF. ~$4k spend last year. Offered 7k points for $500 spend in 1 month. Accepted. Also offered $75 credit for $2K spend in 3 months.
5/29/18 - Have had card since 2008. Called to cancel because of new earning structure (2/3 point per $). ~$20k spend last year. Offered $75 statement credit for $2K spent in 3 months, OR 7k points for $500 spend in 1 month. Accepted the points offer.
8/4/18 - 8 years with card. Annual spend $6K. Called to cancel because of July annual fee and now having to wait a year for free night certificate. Offered 20K points (I assume "new" points) after $2K spend in 3 months, or $75 credit after $2K in 3 months. Accepted points offer.
8/4/18 - 8 years with card. Annual spend $12K. Called to cancel because of July annual fee and now having to wait a year for free night certificate. Offered 20K points (I assume "new" points) after $2K spend in 3 months - Accepted offer.
10/618 - Cardmember since 2003. Annual spend $30k. Called complaining of decreased point value (2/3 point per $). Offered 30k points after $3k spend in 3 months - NOTE: this will keep me on the card through my annual fee/renewal - Accepted offer.
10/18/18 - Cardmenber since 2003. Annual spend dropped dramatically after loss of Costco and changes in Marriott transfer rate. Called and asked for retention offer. Had to press hard. Offered 20K points after $2K spend in 3 months. Accepted offer
11/24/18: Offered $75 credit or 20k points for $2k in 3 months. Took the 20k.
1/31/19 - Offered $75 credit or 20k points for $2k in 3 months. Took the 20k.
4/1/19: 20,000 points for $2000 spend in 3 months
4/20/19 - 20,000 points for $2K spend (the usual). I accepted.

SPG OPEN/Business
8/3/15 - called with intent to cancel, $18k spend last year, offered $100 one-time statement credit - accepted.
8/12/15 - called with intent to cancel, $15k spend last year, offered only $50 one-time statement credit - accepted
12/14/15 - called with intent to cancel, $15k spend last year, AF hit 90 days ago with $0 spend since then. Offered $100 one-time statement credit.
1/14/16 - called with intent to cancel or product change to no fee Simply Cash card, $10-12k spend last year, $65 AF hit 30 days ago with $0 spend since then. Offered $100 one-time credit to keep card.
8/29/16 - called to cancel & they didn't offer any retention bonus so we canceled it. Only had min. spend last year.
10/1/16 - retention offered 5K SPG pts.
10/19/16 - offered $25 credit. Spend last year ~$15k.
5/22/17 - ~20k spend. Offered $25 statement credit. Closed account
8/22/17 - Very small spend this calendar year but ~15k last year, no offers, closed.
9/29/17 -- approx $2000 spend. Press hard for retention offer, but got nothing. On fence about cancelling, due to lounge benefit.
4/9/18 - $20K spend. Offered 10K SPG points. Accepted.
5/15/18 - $8k spend. Cardholder 3 years. Offered 5K SPG points, no spend. Accepted.

DL Skymiles Platinum (Personal)
6/7/17 - No offer. Card open 6 years, with annual spend for last 3 years ranging $15-25k.
10/13/17- $23k spend, no offer.
10/22/18 - 10k miles for spending 2k in 3 months
11/15/18 - $5k spend. 1 year anniversary. Refund half of the annual fee ($97.50).

DL Skymiles Platinum OPEN/Business
5/28/15 - called with intent to cancel, card opened 9 months, initial min spend (1.3k) only - offered simply cash open, declined, closed.
03/10/15- the date is date of miles post, do not remember original request date, no offers until reaching the retention department, 15k miles offered with 50k spend
11/4/15 - called to see what retention offer would be $60K spend offered nothing. sm
12/10/15 - Called again to actually cancel, got 25K skymiles. Kept card open. sm
04/26/16 - Called again, 3k bonus as good will to keep open. Will HUCA for 3rd time.
10/23/16 - called to cancel told me they have nothing to offer as I took advantage of the 25K miles last year. Said also they will remove the companion travel cert in my account if I cancel. I have until mid Nov and will call again
1/20/17 Called once again to cancel and finally was offer the 25K delta miles. Looks like you have to wait 13 months (statements) between getting the 25K retention offer.

Premier Rewards Gold
6/12/15 - 1st renewal. Called 5 days after fee posted stating not happy about losing 15k bonus. Offered 10k MR now and 10k after $3k spend in 60 days. Accepted. $40k spent last year.
11/2/15 - Offered 20K MR. $130K spend in previous year.
1/14/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$8k spend previous year.
1/21/16 - Offered 5k MR + 15k MR with $3k spend in 60 days or $75 credit + $75 credit if $1k spend in 60 days. ~$25k in spend last year
2/11/16 - Offered 2.5k MR + 5k MR with $1k spend in 60 days or $50 credit + $50 credit if $500 spend in 60 days. ~$25k in spend last year
2/23/16 - Offered 5k MR + 15k MR with $3k spend in 60 days . ~$33k in spend in my first year
4/12/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$10k spend previous year.
4/22/16 - 1st offer - $50 statement + $50 credit after $500 spend in 60 days. 2nd offer - 2.5k MR + 5k MR with $1k spend in 60 days (took 2nd offer) ~10k spend previous year.
6/9/16 No offers. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/26/16 - Offered $175 or 25k MR. $135k spend.
6/20/2016 Phoned and requested transfer to retention dept. After a brief explanation of benefits, I was offered $50 statement credit and $50 additional statement credit after $500 spend in 60 days. Took the offer.
7/25/2015 1st anniversary, 25k spend. Offered upgrade to platinum with 10k + 50k MR. Lengthy talk with Retention who finally offered only 7.5k MR for $1k spend in 92 days. Very disappointed. Declined. HUCA. 2nd call on the 60th day: offered and took the 50+50 offer.
8/19/2016: Presented with 2 offers: (1) $50 statement credit now and $50 statement credit after spending $500 within 60 days (2) 2,500 MR points now, and 5,000 MR points after spending $1,000 within 90 days.
11/2/2016: $100 credit no spend needed
2/23/2016: $50 statement credit now and $50 after $500 spend within 90 days. 2nd offer 2.5K pts now and 5kpts after $1k spend within 90 days. Took first one.
4/21/2017: same offer as above. $50/$50 after $500 spend. Initially offered $75 with no spend but didnt accept that one.
4/27/2017: 5k Points now + 15k points after $3k spend in 3 months
5/22/17 - ~30k Spend. 5k points now + 15k points after $3k spend/3 mos. Took the offer
5/31/2017: first offered $150 statement credit for spending $1500 in next 3 months; asked if there were other offers with points, was then offered 20,000 points total, 5K points now + 15K points for spending $3K in next 3 months. Took the second offer. I've had this card for 5 years, AF is not due for another six months. Last year total spend on this card was ~$15K.
7/22/2017: 5k Points now + 15k points after $3k spend in 3 months - Last year total spend ~$40k
9/26/2017: 2nd renewal, busy when AF posted last year. Offered $150 credit (with spend) or 5k Points now + 15k points after $3k spend in 3 months - Last year total spend ~$11k. I took the points.
10/20/2017: $50 now $50 after $500 spend or 2500 points now 5000 points after $1000 spend, took the points offer
11/20/2017: $50 now $50 after $500 spend. Minimal spend. Took the offer.
4/12/2018: Year-1 Renewal / $6.5K Spend in 2017 - Offer 1) $50 Now + $50 After $500 Spend. Offer 2) 10K MR Points After $1500 Spend in 3-Months. Offer 3) 20K MR Points (5K MR Now) + 15K MR After $3K Spend in 3-Months. *** Took Offer #2 ***
4/18/18: 2nd renewal. Took $50+$50 last year. Very little spend this year. No offer. Canceled.
7/13/18: Had small offer last year, decided to cancel. Called (not expecting offer), offered 5k now, 15k with $3k Spend in 3 months. Accepted.
11/24/018: 1st year. Nothing offered. AF posted 3 weeks ago.

DL Skymiles Gold
6/2015 - Have had card since 1991 and have never asked for a retention offer. $30k spend annually except for the last year with $1k spend. Flat out denied hard for any retention. Paid AF b/c my oldest card.
1/2016 - Have had card for ten years+, usually around $10,000/year spend. Never asked for retention bonus before. Given two choices: 1) 1000 miles immediately and 2000 more miles for $1000 spend in 60 days or 2) $75 statement credit. Took the $75.
5/2016 - Had card for 3 years, never asked for a retention. Spend is probably only around $2K/year. Was not offered any miles or credit.
6/15/2016 - 15k offer. Have had card since 1995. <1k spend last year. Took 15k
3/27/2017 - $45 statement credit offer. Just 1 year old; cardholder's 1st Amex card. Cardholder mostly sockdrawered after meeting bonus spend.
4/2018 - 2 years with the card, with 1 annual fee paid but mostly a sock drawer card. Offered 7000 miles for $1k spend in 3 months. Accepted.
8/24/2018 - 1 year anniversary. No retention offer, card cancelled.
11/23/2018 - 1 year anniversary, no retention offer, card cancelled.

DL Skymiles Gold Business
9/24 - under $1k spend in last 12 months, no offer. They said they don't have a retention department.
4/18/2016 - Had card for 1 year with 2K spend. Asked for the nature of my small business, what expenses and travel requirements I have for my business. Given two choices: 1) 7,500 miles immediately to offset $95 AF or 2) switch to a generic no fee Amex. Took the 7,500 miles.

Hilton HHonors Ascend (formerly Surpass)
1/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points
4/2016 - Offered $75 statement credit or 10k points. Took the credit.
6/2016 - Offered 500 HH points now and another 1K after spending 1K or $25. Took the $25.
9/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points. Took the credit.
11/2016 - Spend $5k on this card, $55k in last year across all Amex accounts. 1st anniversary, offered $25 statement credit or 1,000 points. Cancelled.
2/2017 - $5k spend - 1st anniversary, offered $25 statement credit or 500 points + bonus spend.
7/2017 - spend < $5, 1st anniversary, no offers.
1/17/18 - 5,000 points or $50 after $1,000 spend in 3 months. Declined.
4/1/18 - 15k points after $3k spend in 3 months, or $50 after $1k spend in 1 month. Took the credit.
4/9/18 - 10k points after $3k spend in 3 months, or $50 after $1k spend (downgraded to no AF card)
5/18/18 - 15k points after$2.5k spend in 3 months. Accepted.
5/26/18 - minimal spend beyond that required to earn upgrade, 10k points after 3k spend in 3 months, or $50 statement credit after $1k spend in 1 month, retained card took credit
6/19/18 - 5k spend, 1st ann, no offer
8/5/2018 - 30k in spend - Offered 20K points for spending $3k in 3months
1/9/19- $90k spend in 2018, called in and offered either 15K points or $75 credit for $2k spend in next 3 months. Took the $ credit.
3/24/19 - $40k spend in 2019. Offered 10k points for spending $2k in 3 months or $50 credit for $1k in 3 months. Took the $$.

DL SkyMiles Reserve (Personal)
10/31/18 - $100 statement credit for spending $2.5K in 3 months. Declined, since I haven't been flying DL as often.

Hilton Honors Aspire
3/28/19 10K Hilton points for 2K spend in 3 months - accepted
4/25/19 10K Hilton points for 2K spend in 3 months - accepted but may not bother due to opportunity cost
5/08/19 10K Hilton points for 2K spend in 3 months - accepted and probably will do since even at $0.004/poiint, 8 points per $1 on unbonused spend is 3.2% back
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Old Jul 6, 17, 11:39 am
  #661  
 
Join Date: Sep 2012
Location: IND
Posts: 52
Just called for Plat Mercedes, rep tried to convince me hard for 10 mins comparing the benefits with Sapphire Reserve but did not offer any retention bonus. Had around $12k spend in the last 1 year.

Closed the card.
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Old Jul 6, 17, 7:25 pm
  #662  
Moderator: Manufactured Spending
 
Join Date: Jul 2011
Posts: 5,941
Originally Posted by zorbachs View Post
Transferred me to retention and was offered $100 credit after spending $2k or 15k after spending $2k. Declined and said I'd consider cancelling further. How are others getting such good offers with barely any spend?
Looking at these data points, I don't think there is any relation between spending and retention offers. In fact, it's possible that at a certain level, Amex feels like if you are spending that much then you are unlikely to cancel. People who have not been using the card much may be seen as more likely to cancel it and therefore more likely to get a retention offer. That's just speculation on my part, however.
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Old Jul 7, 17, 8:46 am
  #663  
 
Join Date: May 2014
Location: Charleston, SC
Programs: SPG/Marriot Gold, Hilton Gold
Posts: 257
Originally Posted by cbn42 View Post
Looking at these data points, I don't think there is any relation between spending and retention offers. In fact, it's possible that at a certain level, Amex feels like if you are spending that much then you are unlikely to cancel. People who have not been using the card much may be seen as more likely to cancel it and therefore more likely to get a retention offer. That's just speculation on my part, however.
It actually looks like they work harder to keep newer members than older ones. In their system I've been a member since 1983 so I bet they think I'll not cancel even though I'm threatening to move to Chase
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Old Jul 7, 17, 7:11 pm
  #664  
 
Join Date: Mar 2015
Location: CLE -> BNA
Programs: IHG Spire Ambassador, Hyatt Explorist, Hilton Gold, Bonvoy Titanium, UA Silver, RR A-List
Posts: 307
Originally Posted by kerrigjl View Post
/update: Same offer now as 2 weeks ago, $2k spend for 15k MR points (5k now, 10k after spend) or $100 credit. Told them I'd defer until approved for the business platinum and then close (hoping I can find a code soon and/or that the offer changes after 7/1)!
Called in tonight (annual fee hit 6/8, so my back was against the wall) - best offer now $100 credit for 2k spend with no points offer. Card cancelled. I guess I'll await a no lifetime language personal plat leak!
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Old Jul 8, 17, 10:22 am
  #665  
 
Join Date: Jul 2016
Posts: 41
SPG personal card, minimal spend since opening it (ongoing small amts, but just when not meeting other card min spends). Offered $100 or 7000 points for $1500 spend, took the latter since I have expenses coming up and should meet other min spends easily. I think the 7K is slightly more valuable, though it's close.
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Old Jul 8, 17, 2:15 pm
  #666  
 
Join Date: Oct 2013
Posts: 41
Called in 7/7/2017 to cancel Amex Gold Premier Rewards ; received following retention

• $50 statement credit + additional $50 credit with $500 spending activity in 3 mo (accepted)
• 2.5K MR credit + additional 5K MR with $500 spending activity in 3 mo

I tried politely countering with more spending commitment for better offer but rep declined mentioning these are the only corporate approved offers. I accepted cash offer
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Old Jul 9, 17, 5:37 pm
  #667  
 
Join Date: Oct 2013
Location: LA
Posts: 54
Called retention line directly on 7/9/17, Everyday Preferred, 20K spend, first renewal, offered $50 or 7500 points, in either case based on $1000 spend over next three months. Took the points.
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Old Jul 9, 17, 7:19 pm
  #668  
 
Join Date: Sep 2015
Posts: 1
Called retention on 7/9/17 for Mercedes Benz Plat, no offer received. Agent confirmed lack of use of account in recent months. Closed card.
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Old Jul 10, 17, 12:24 pm
  #669  
 
Join Date: Jun 2016
Posts: 51
Called to cancel SPG Personal just after the annual fee posted and was offered 10k points to keep it open. Very generous in my opinion. Almost no spend on the darn thing. The agent recognized the length of my relationship with AMEX (only around 10yrs.) as the reason for the offer.
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Old Jul 10, 17, 1:11 pm
  #670  
 
Join Date: Jul 2017
Posts: 2
Personal Platinum, $60k spent last year. AmEx member since 2005, Platinum since 2013. Today was my second call to the number on the back of the card to request assistance on annual fee or I'd downgrade to Everyday. Got transferred to a manager and then offered 30,000 points or $300. Took the $300.
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Old Jul 10, 17, 4:38 pm
  #671  
 
Join Date: Sep 2010
Location: City of Angels
Programs: DL Kettle| HH Pot
Posts: 511
Personal Plat. Low spend in the past year, probably <$10k. Looks like I got the standard $2k spend for 15k MR points (5k now, 10k after spend) or $100 credit. I took the 15k MR points. Will consider cancelling again next year as my AF will increase to the $550.
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Old Jul 10, 17, 6:17 pm
  #672  
 
Join Date: Aug 2012
Posts: 1
Personal Platinum. Under $10k spend. Wanted to cancel but I was out of my 30 day cancellation window. The rep offered me a very generous $300 statement credit. Took it.
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Old Jul 10, 17, 9:43 pm
  #673  
 
Join Date: Jul 2017
Posts: 1
Personal Plat. AMEX member for almost 20yrs...First year with plat, spent around $35k..waited 3 weeks after $450 posted. Immediately offered me $300 or 30k, told them ive seen offers of that for guys that spent $3-4k got the same. Asked for $400/40k, said they couldnt then said well meet in the middle nothing again. Took the 30k in points over the $300 obviously with it worth more.
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Old Jul 11, 17, 8:39 am
  #674  
 
Join Date: Aug 2012
Posts: 482
Business Rewards Gold -- $175 fee came due, called to cancel. Offered 1000 points now, with another 2000 points upon $3,000 spend. Seemed laughably low. I would have taken 15,000 if offered. Canceled the card.
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Old Jul 11, 17, 2:14 pm
  #675  
 
Join Date: Jul 2000
Location: Represa CA
Programs: Hilton LT diamond, Hyatt diamond, Marriott LTte, AA LT plat, Seabourn diamond elite
Posts: 2,497
Personal SPG Offered $100 credit or 10,000 points, $3,000 spend over next 90 days required. $40,000 YTD spend.
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