Got the same email. United miles are purchased through points.com which shouldn't trigger any reimbursement.

I just called and the agent "Manually" refunded the $50.

I still have $100 left to spend on my Amex Business Plat card. Bought some food on my last flight to and from Hawaii on the plane, and that was credited, plus a suitcase check in round trip. But still only spent $100.

Was hoping I could put this on the travel bank, but it isn't looking good. They haven't got that set up yet, and it's already June 9th... Not sure I'm flying United again for awhile.

This really sucks. I probably will call and ask if I can switch to American (though have a feeling once you've used it on your "airline of choice," you're stuck).

I booked a mileage ticket on UA with 25usd close in fee and 5.60 tax, now I got reimbursed for 5.60 tax and I am stuck with UA for this year. Just called representative today, I wont be able to switch airline until next year coz I have used it.

UA reimbursements are just ridiculous at this point.

I've had two more change fees that were not reimbursed, but accrued MR at 5x. Okay, whatever. Then I had an award fee and an E+ fee that were each reimbursed twice.

That should mostly burn my AMEX Plat fee reimbursements for the year. Haven't decided where to credit my Aspire reimbursements yet.

I don't have the energy. Pretty certain I'll burn the full credit anyway. If it's close at end of year, then I would call.

Same boat here. Paid 75usd close in fee and 5.6 tax. Amex Plat only reimbursed 5.6.

My 3rd complaint and 2nd time I've requested the mileage desk over in the Philippines to escalate. They too have no answer.

Is Amex credits supposed to reimburse the Tax portion or no?

Was told by Amex customer service a few days ago that the terms for the benefit do NOT include reimbursements for taxes on awards. Award fees (e.g. for close-in bookings, phone bookings, redeposits, etc.) do seem to fall under the terms though.

I've had taxes reimbursed my last two or three UA award tix.

AMEX's "terms" are basically meaningless when it comes to UA reimbursements at this point. I wouldn't be surprised if they started randomly reimbursing airfare.

Hi all. I have a fare booked in S class that I would like to change to W class in order to apply a GPU. I've spoken to United and the fare difference will be $75 (they said they would be willing to waive the change fee since I am a 1K).

Will this code as a reimbursable Amex fee? I asked the agent how it would get charged, and she seemed to think it would show up as airfare, not change fee. Anyone have experience about this kind of case?

Many thanks in advance for the help.