Airline fee $200/$100 reimbursement reports: UA only

    Hide Wikipost
Old Jan 2, 18, 11:03 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: mia
Wiki Link
As of October 26, 2017 - the United gift registry is not accepting contributions due to system maintenance. The registry is expected to return in 2018.

Reminder: you must enroll and select UA as your airline BEFORE making a reimbursable purchase. Unless you check your bags or experience change fees, United has the fewest options for reimbursement because of the codes they use for transactions. By far, the most popular means is to contribute to your Gift Registry. Click HERE to enroll.

United does not sell giftcards. As of December 2016 American Express no longer reimburses MPX transactions.

TravelBank (Gift Registry) funds can only be used on United and United Express flights. Partner flights are not eligible. UA codes contributions
to a gift registry as a "special ticket." which Amex in turn reimburses.
  1. Log into united.com
  2. Set up a gift registry for yourself
  3. Use the link in your gift registry web page to send an announcement to your email address. This is better, faster, and more reliable than searching for your gift registry, especially if you have a common name. Even someone with an unusual surname like mre5765 has could not find his registry after creating it.
  4. Log out of united.com
  5. Follow the Make Contribution in your gift registry email
    (**You May Reach a Generic Screen and will need to look up your Name once again at this page. Please ensure accuracy if you have a Common Name**)
  6. Contribute using your Amex platinum card

There seems to be no downside to contributing in sub-200 dollar chunks since the gift registry creates a single pool of cash. However there are lots of reports of successful fee credits from a single $200 donation. Whether done as one $200 transaction or eight $25 transactions, the result is that one will have $200 in ones TravelBank.

PLEASE NOTE: When you establish a gift registry for the first time, it will take 24 hours before the funds in the registry are available to use toward payment of a flight.

There are reports that people are having trouble finding their own gift registries after creating one. All you have to do is log into your United account from the UA homepage. Next, click on My Account. There you will see Travel Bank in the second block of info on the left hand side. Directly underneath that is your Gift Registry where you'll find a link "Manage Gift Registry." Click on that and you will be able to do whatever you want from using the funds for a ticket to adding more money, etc.

Do I have to join the united.com Club ($25 annual fee) to use my TravelBank?
Apparently not.
Does spending TravelBank credit count towards PQD?
Yes-for revenue flights only
Airline Taxes on Award Tickets
Doesn't seem to work anymore; see post 179 http://www.flyertalk.com/forum/25297196-post179.html and #391
Economy Plus and First Class Upgrade Fees
As of December 2016 there were conflicting posts; one stating that an upgrade to E+ coded as an "upgrade fee" and was, therefore, not reimbursed. Others said they were reimbursed as it was coded as "preferred seat upgrade." Meanwhile, there are no recent reports of an Economy Plus annual subscription being reimbursed. Upgrading from E to FC will also not be reimbursed because it codes as a passenger ticket even when done after buying the original ticket. There seems to be a distinction between seat upgrades being reimbursed, while ticket upgrades are not.
Award Accelerator
I would not risk this. The last report of being reimbursed for Award Accelerator was for $68 on October 27, 2011. Every post about Award Accelerator since has reported "No reimbursement."
Print Wikipost

Reply

Old Dec 11, 17, 11:01 pm
  #361  
 
Join Date: Oct 2013
Programs: KF, MP Plat, SPG Gold, IHG Gold, Marriott
Posts: 1
Originally Posted by SkyHarbor View Post
I noticed a change today. The notice now reads:

We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.

This is a new notice, at least for me.
yes i got the same notice too...
mrbunglez is offline  
Reply With Quote
Old Dec 12, 17, 4:59 pm
  #362  
 
Join Date: Sep 2013
Location: IAH
Programs: UA&Mariott Plat, H-Explorist, Hertz PC
Posts: 3,908
Originally Posted by SkyHarbor View Post
I noticed a change today. The notice now reads:

We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.

This is a new notice, at least for me.
Thanks, I called in 2 days ago to complaint and the guy in the Philippines was like "Sir we already wrote this up many times, we're not gonna do it again."

I told him either write it up or transfer me to someone that will. Few minutes later done or at least I hope he did.
TennisNoob is offline  
Reply With Quote
Old Dec 14, 17, 7:13 pm
  #363  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 3,500
With the gift registry under maintenance what are peoples plans starting January 1 for their $200 AMEX UA credit? The past few years I deposited the $200 in the first week of January and was always reimbursed quickly . However with the current footnotes of under maintenance I'm concerned if it's really going to come back in early 2018. So what are your plans I'm confused…
Flying Machine is offline  
Reply With Quote
Old Dec 14, 17, 9:06 pm
  #364  
 
Join Date: Jul 2007
Posts: 16
I called as well...

Originally Posted by TennisNoob View Post
Thanks, I called in 2 days ago to complaint and the guy in the Philippines was like "Sir we already wrote this up many times, we're not gonna do it again."

I told him either write it up or transfer me to someone that will. Few minutes later done or at least I hope he did.
I don't know how much of this is new to folks here but I wanted to share what I learned in my marathon (1.5hr) call today to United:
  • UA customer service is pretty clueless and it takes a lot of patience to get to someone who will actually listen to you and process what you are asking.
  • I had missing credits in my united.com club (anything after Nov 15). You might want to check yours too.
  • united.com club and the gift registry are two different but related things. The gift Registry is the feature that is offline.
  • The gift registry feature is "under re-evaluation" according the web team. None of the 5 people I talked to seemed to have any clue what the future of the gift registry will be. They all seemed skeptical about its future. Lets hope they are wrong.
  • It took persistence to get an staff on the phone that even know what the gift registry is. It took even more effort to find someone who was willing to file a report about the desire for the gift registry to be fixed and brought back. They claimed to have no knowledge of anyone even bringing this to their attention. I would recommend more of us here to call and register your vote.
brainjuice is offline  
Reply With Quote
Old Dec 14, 17, 10:19 pm
  #365  
 
Join Date: Dec 2006
Posts: 55
Originally Posted by Flying Machine View Post
With the gift registry under maintenance what are peoples plans starting January 1 for their $200 AMEX UA credit? The past few years I deposited the $200 in the first week of January and was always reimbursed quickly . However with the current footnotes of under maintenance I'm concerned if it's really going to come back in early 2018. So what are your plans I'm confused…
I'm still holding out that UA will get the gift registry back up and running, maybe in the first quarter. If not, I'll just upgrade my seats to Econ+. Gonna have to fly at least 2 round trips to exhaust the $200 credit.
radiolarian is offline  
Reply With Quote
Old Dec 15, 17, 8:04 am
  #366  
FlyerTalk Evangelist
 
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Gold, National Exec, Hertz PC
Posts: 11,980
Wireless works.
Caveat - I have only used Panasonic (never gogo).

Last edited by aacharya; Dec 15, 17 at 8:28 am
aacharya is offline  
Reply With Quote
Old Dec 15, 17, 11:39 am
  #367  
 
Join Date: Sep 2011
Posts: 788
guys, i am stuck and have not used the benefit yet. Does it expire on 12/31 or still have some grace period? Any other ways to use the benefit?
troyhouse is offline  
Reply With Quote
Old Dec 15, 17, 11:45 am
  #368  
 
Join Date: Sep 2011
Posts: 788
Originally Posted by troyhouse View Post
guys, i am stuck and have not used the benefit yet. Does it expire on 12/31 or still have some grace period? Any other ways to use the benefit?
Wow. I called AMEX and the CSR did the override and change the Airline to Delta. Great, gonna get some certs now
Flying Machine likes this.
troyhouse is offline  
Reply With Quote
Old Dec 15, 17, 1:08 pm
  #369  
 
Join Date: Dec 2010
Posts: 21
Snacks

Has anyone ever purchased a bunch of snack boxes? My kids love them and I have 1 flight left this year. I'm thinking I could by 5 - 10 of them and just bring them home.

Also, how about drinks in the United lounge? I usually stick with the free ones but I could easily buy Jack instead.
th3w01f is offline  
Reply With Quote
Old Dec 16, 17, 1:27 pm
  #370  
 
Join Date: Oct 2012
Posts: 8
Originally Posted by th3w01f View Post
Has anyone ever purchased a bunch of snack boxes? My kids love them and I have 1 flight left this year. I'm thinking I could by 5 - 10 of them and just bring them home.

Also, how about drinks in the United lounge? I usually stick with the free ones but I could easily buy Jack instead.
in my experience premium drinks bought in the UA club with my personal platinum card are not reimbursed.
texaggie2007 is offline  
Reply With Quote
Old Dec 16, 17, 1:45 pm
  #371  
 
Join Date: May 2016
Programs: UA 1K, Hilton Diamond , Marriott Gold
Posts: 144
Online chatted with Amex and changed airline from UA to WN on Dec 12 night, super easy and quick. Minutes later bought $200 Southwest eGift card and last night I got $200 credit back.
tomwhom is offline  
Reply With Quote
Old Dec 16, 17, 5:33 pm
  #372  
 
Join Date: Dec 2010
Posts: 21
Originally Posted by texaggie2007 View Post

in my experience premium drinks bought in the UA club with my personal platinum card are not reimbursed.
That's unfortunate.... looks like it's a bunch of food off the cart for me.
th3w01f is offline  
Reply With Quote
Old Dec 16, 17, 7:25 pm
  #373  
Hilton Contributor Badge
 
Join Date: Jul 2008
Location: IAH
Programs: StarMar Gold, Hilton Diamond, Hyatt FreeBottleofWaterist, DL SM, UA Nobody (0.13 MM)
Posts: 6,356
Originally Posted by Flying Machine View Post
With the gift registry under maintenance what are peoples plans starting January 1 for their $200 AMEX UA credit? ... So what are your plans I'm confused…
We shall see. Personally I might be making a move early in the new year and splitting my time between Houston and Atlanta-ish, so if I do that I'll just switch to Delta. At this point I'm just thrilled that I got my $200 for 2017 through the gift registry before it went down.
krazykanuck is online now  
Reply With Quote
Old Dec 16, 17, 7:29 pm
  #374  
 
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,259
With the registry down and United having their own wifi instead of Gogo on most of their planes, the value of my Platinum has really changed a lot. I got my credit in January this year, hopefully the registry is back up before I have to decide an airline for 2018. But flying out of SBA it's almost always United anyway. Not sure what to do now.
penner42 is offline  
Reply With Quote
Old Dec 18, 17, 10:12 am
  #375  
 
Join Date: Apr 2012
Location: SFO
Programs: UA 1K, Marriott Platinum, Avis President's Club
Posts: 995
As noted in the Wiki the registry seems to be coming back in early 2018. Its included in the text on the website. I don't remember seeing that before. But I wasn't looking closely. Doesn't help for 2017, but good news for 2018!
JHake10 is offline  
Reply With Quote

Thread Tools
Search this Thread