oscarmad

You can't dispute this charge on the Amex site, try and see what happens. I called American about this and they said this has happened to people who bought gift cards on 1/9. They are trying to clear it up. I am one of the users affected, bought multiple cards on different cards. Just came here to read up on this. Fingers crossed we still get reimubursed!

Superorb

Must've only been for the 9th, because I purchases a single GC on the 10th and I only have a single $100 under pending.

FindAWay

It may be only the 9th...but, do understand that there was only a single $100 pending charge...it wasn't 2 x $100 charges until they posted. That's why no one knew there was an issue until the charge(s) posted.

Biggie Fries

I agree. Just tried to do the same. The Amex system pushed me back to AA. (By the way, there is some poor guy in the Treasury dept. at AA whose office phone number is on everyone's statement -- he, alas, can only pass along the main AA number.) At AA, I gave them the ticket number (same on both charges) and the reference numbers (different). After consultation with a supervisor, I was told to go to the refunds web page and put in for a refund, supposedly explaining as well the one-ticket-number-two-reference-number situation, and that this would be researched.

Meanwhile, while that goes on, back at Amex ...

Could you have designed something better to shed light on something that, well, doesn't look so great under the lights?

Also, in most respects, my fear continues to be not that we won't be reimbursed, but that we will be reimbursed, for a charge that will disappear, followed by the reimbursement, never to return!

Superorb

Ahh. I'll report back once things post.

JoeBlack89

Hello. I too am having an issue with this. As I was drafting, received an update from AA and she says AA is working with Amex to get the transactions straightened out. All I did is reply to email for the gift card receipt that I got on 1/9, explained that I was double charged for one GC, and wondered how to get a refund.

As others posted on here, how the transaction appears on Amex is different than previous similar charges from AA. I processed a separate GC purchase on 1/6 and it was credited 1/8, but the transaction details are different.

No idea, but yeah, what a mess. The other challenge is that this card is in my wife's name, and getting her to handle this mess will not be easy. It was a nice reply from AA saying they are working on it, so hopefully it resolves on its own.

But if you can send the link for AA's dispute page, that would be helpful in case this doesn't clear up.

I don't want to have to involve Amex on this if I don't have to. Something tells me this will only help Amex close the loophole for GC purchases.

s0ju

Since it hasn't been 72 hours yet and egift cards are not activated yet, I wonder if we could try and get a refund for them from AA. I know their policy states no refunds on gift cards, but it won't hurt to try. If anything, The charges might get reversed and then wait a few days and purchase it again and hopefully get the reimbursement from Amex. Every one who has this issue, including myself, purchased this gift card on 1/9.

mia

I think this will only add necessary complication. Right now this is a truly simple problem to understand. One purchase has generated two charges. Give AA some time to work out a process. This is a routine event, but it will become complicated if we start tinkering.

s0ju

Yea, it's a simple problem, but do you think once AA figures it out, they will change what the purchase was coded as? Is that even possible? Everyone who got reimbursed seems like it was coded as misc, but for the ones who are having this issue, it's coded as, "Airline - Travel". They could fix the problem, take the duplicate charges off and we might not get the credit from Amex for the original one.

That's the only reason why I brought the refund up. If it was just a glitch for the 9th, then if we could cancel everything all together and once AA fixes it, we could go back and purchase the gift cards and it'll be coded correctly and we'll get the credit for Amex. I'm probably going to wait it out. It was just something that crossed my mind. If I get stuck with the 200, I'll get stuck with it. I plan on traveling anyways, so it'll just go towards that.

On the other hand, if AA does fix it and we never get the Amex credit from the first purchase, wouldn't we be able to go buy it and then get the credit afterwards for the second purchase?

Biggie Fries

If your purchase was the second of two $100 *cough* seat upgrades *cough*, then I don't think you have anything to worry about. Worst case, if AA does not reimburse for whatever reason, you have moved $100 from one pocket to another. The reimbursement can be pocketed another day.

The weird world, as I tried to explain earlier, is for those of us for whom this was the first $100 card usage. Ironically (paradoxically?), the problem comes if this double charge triggers two reimbursements. Yes, we can get one of them taken off, eventually, but we won't have anything to show for that second $100, and will have to trust the Amex system to credit us yet again on a later $100 charge.

The paradox here is that I am dreading seeing, tomorrow, two reimbursements. Better none!

s0ju

I called AA just for the heck of it and asked why was there a duplicate charge on my purchase. Before I finished, the rep told me, they just heard about it today and are working with Amex to get it fixed. The same response another poster got. Afterwards I asked, it's coded as a travel, ticket purchase at the moment, will the purchase be coded differently after it's fixed to misc or something else? The rep told me, it's most likely will stay coded the way it was originally purchased. Doesn't sound good.

2010sf

yeah sounds like Amex might be closing this loophole :/ just my luck that i decided to try it and purchased a $100 cert on the 10th

giswqs

My first $100 on Jan 5 (Category: Travel - Airline; Document Type: MISC. CHARGE ORDER (MCO)/PREPAID TICKET AUTH.) got the reimbursement on Jan 7

My second $100 (double charge) on Jan 9 (Category: Travel - Airline; Document Type: ADDITIONAL COLLECTION) is still waiting for reimbursement. Should be able to find out in two days.

My point is that a transaction coded as "Category: Travel" might still get reimbursement. It might be the "Document Type" that matters.

s0ju

Nice, thanks for letting us know that. So it's the document type. I would of guessed that after two days, if we would of gotten reimbursed, it would of happened already. At least for the two legit posted transaction and all AA or Amex would do is fix the duplicate. Let's hope it all works out in the end. It's just the waiting game for us now.

oscarmad

I'm having the worst luck with churning so far in 2017. Couldn't get approved for second round of new AA citi card. This happens with my 1/9 AA gift purchases. Still waiting for 3 weeks to pass to get them to reimburse for $200 SWA gift card charge I made 1/2. It is documented as freight in my account so I know I can get them to do it manually but still it's not making it easy. Sigh.