Amex (USA) chat function problems [Consolidated]
#1
Original Poster
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,777
Amex (USA) chat function problems [Consolidated]
I can't find an e-mail address for Amex. They sent me an offer of 10K MR points to enroll my Business Platinum card in the Pay Over Time feature. Always, when I go to the registration page, it tells me that they can't process my request at this time, and I should try again in 48 hours. I've been trying for a couple of months, have phoned Amex twice to no avail, and now need to secure message them with a copy of the offer, which expires on November 1. But what electronic address can I use?
Thanks.....
Thanks.....
#2
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
#3
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
#4
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I can't find an e-mail address for Amex. They sent me an offer of 10K MR points to enroll my Business Platinum card in the Pay Over Time feature. Always, when I go to the registration page, it tells me that they can't process my request at this time, and I should try again in 48 hours. I've been trying for a couple of months, have phoned Amex twice to no avail, and now need to secure message them with a copy of the offer, which expires on November 1. But what electronic address can I use?
Thanks.....
Thanks.....
Try using chat instead of calling. Perhaps there's a way you can submit it through chat?
#5
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Where is the Notification Center (formerly the Secure Message Center) located?
Our Notification Center is located at americanexpress.com/messagecenter. Once you log into your American Express online account, the Notification Center displays.
If you have any questions, you can chat with us by logging into your account and clicking "Help" located in the top right corner of your screen. From there, click "Start Live Chat" located in the "Online" tab.
Our Notification Center is located at americanexpress.com/messagecenter. Once you log into your American Express online account, the Notification Center displays.
If you have any questions, you can chat with us by logging into your account and clicking "Help" located in the top right corner of your screen. From there, click "Start Live Chat" located in the "Online" tab.
#6
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
But that doesn't seem to allow sending new secure messages, only receiving them. I just tried it, and all it said was there were no new notifications, and the only contact option visible seemed to be to call them.
#7
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Sorry, this was intended to explain how to initiate a Chat session if the option does not appear automatically.
#8
Join Date: Mar 2012
Programs: DL FO
Posts: 236
I haven't been able to get the Chat window to appear at all on my American Express account in the last week or two. Has anyone else had this problem?
I've tried the steps listed above and have used multiple browsers on multiple machines and still no luck. I don't even see "Help" located in the top right corner of my screen.
Anyone have a solution? I'd rather chat than call.
I've tried the steps listed above and have used multiple browsers on multiple machines and still no luck. I don't even see "Help" located in the top right corner of my screen.
Anyone have a solution? I'd rather chat than call.
#9
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,538
I haven't been able to get the Chat window to appear at all on my American Express account in the last week or two. Has anyone else had this problem?
I've tried the steps listed above and have used multiple browsers on multiple machines and still no luck. I don't even see "Help" located in the top right corner of my screen.
Anyone have a solution? I'd rather chat than call.
I've tried the steps listed above and have used multiple browsers on multiple machines and still no luck. I don't even see "Help" located in the top right corner of my screen.
Anyone have a solution? I'd rather chat than call.
#10
Join Date: Mar 2012
Programs: DL FO
Posts: 236
I see the screenshot of the Amex account page here that includes that "Help" button, but it's very strange that I don't see that button on my account.
Is there a direct link someone can send me when clicking on the "Help" button?
#11
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
- Login to americanexpress.com
- Go here: americanexpress.com/messagecenter
- Wait
- After the notification center loads, click the Telephone icon
- Wait
- Choose "Online" rather than Phone or Mail
#12
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
It has been many months since I have been able to contact Amex online at all-no secure messages or Chat. I don't have a "help" button and Mia's directions did not work for me.
Is it possible that only certain types of cards are now permitted online communication?
Is it possible that only certain types of cards are now permitted online communication?
#13
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
#14
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Try this:
- Click: https://www.americanexpress.com/?location=globalsplash
- Click the Telephone icon in upper right
- Choose: Online
- Click: Login
- After logging in look for Chat icon in lower right corner -or- Help icon in upper right.
#15
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,756
For those could not open chat window or the window shows up but would not load
Your issues are more to do with your own settings be it on the browser you used or the Ad Blockers or outdated plug in on the browsers - there are myriad of reasons that dont work. Unfortunately mostly is related to the setting on your side.
For months when I was at FireFox the chat window would show up but it would just keep loading yet never loaded. Changed to use IE it resolved the issue but FF remained a problem.
No matter how I cleared the cookies, reset the security criteria, it just did not work in FF.
Somehow after several updates including some plug in over the several months, suddenly FF works flawlessly.
I usually just go to Contact Us to find the online chat option.
I still have the issue of unable to get a transcript of the chat. The buttons below on getting a transcript would not work - it simply closes the chat. If I want a transcript I do a copy / paste to the notepad of my computer - about the only way I could get a transcript.
BTW Chrome seems the browser has the least compatible issues with sites and screen capture softwares.
For months when I was at FireFox the chat window would show up but it would just keep loading yet never loaded. Changed to use IE it resolved the issue but FF remained a problem.
No matter how I cleared the cookies, reset the security criteria, it just did not work in FF.
Somehow after several updates including some plug in over the several months, suddenly FF works flawlessly.
I usually just go to Contact Us to find the online chat option.
I still have the issue of unable to get a transcript of the chat. The buttons below on getting a transcript would not work - it simply closes the chat. If I want a transcript I do a copy / paste to the notepad of my computer - about the only way I could get a transcript.
BTW Chrome seems the browser has the least compatible issues with sites and screen capture softwares.