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Airline fee $250/$200/$100 reimbursement reports: DL only

Airline fee $250/$200/$100 reimbursement reports: DL only

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Old Jun 13, 19, 11:21 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Zorak
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This thread is a continuation of: Airline fee $200/$100 reimbursement reports: DL only [2011 - 2015]
  • Caution: two reports on 12.16.2017 indicate that Delta outsourced some gift card processing.
  • Further reports suggest that only giftcards purchased through the mobile site are processed by CashStar.
  • If the merchant is not Delta Airlines the purchase will not be reimbursed. Do not use the mobile site to purchase. Use this direct link.


Read this primer first
  • In the Amex Membership Rewards family, both the Consumer and Business versions of the Platinum and Centurion cards qualify for a $200 airline credit. The Premier Rewards Gold (PRG) card is eligible for a $100 airline credit.
  • You must click here to select Delta as your enrolled airline before you make a reimbursable purchase, else the benefit won't apply. The feature is activated immediately upon airline designation.
  • If you've selected DL in the past and don't wish to change airlines, there's no need to select again; current selection rolls into future years until modified.
  • Reimbursed incidental charges have included baggage and other service fees, award and change fees (e.g., standby, SDC), taxes, in-flight purchases (not WiFi), lounge access fees, EC upgrade (seat assignment) fees, priority boarding fees, Delta mileage booster fees, and DL eGift Cards/eCerts (see section below). Charges not posted by Delta (e.g., partners) are not eligible. Note that the Global Entry fee reimbursement is a separate benefit in addition to the $200 Delta incidentals reimbursement.The T&Cs state the eligible charges, but YMMV, so don't call and ask.
  • The credit is per account, not per card. If the main account has authorized users with additional cards, eligible charges may still be made on those cards, but they'll count jointly towards the same account limit.
  • Credits are capped per calendar year, meaning you could tap the full amount on Dec 31st and again on Jan 1st in the extreme. Transaction date, not posting date, determines the year. Note: This is not my experience. I purchased Dec 31, 2016, posted Jan 1, 2017 and went against my 2017 credit. (TheMadBrewer)
  • You will get a partial credit to bring your total annual reimbursements to the limit exactly if a qualifying charge takes you past the limit.
  • Credit posting delays range from several business days (typical) to several weeks (seen in Oct 2015). The T&Cs state that it could take up to four weeks, so wait at least that long before worrying, and certainly don't contact Amex prematurely. After four weeks, if you've read this Wiki carefully and posted here seeking assistance but the credit still has not arrived, consider chatting with Amex online. Politely mention the "Delta extras" you thought would be reimbursed within four weeks and they'll handle it.

non Gift Card options
  • Recent data points indicate or confirm that any sort of add/collect, including difference in fare when changing flights, and accepting an FCM offer, also trigger the credit and will be reimbursed; this may (insufficient data) only happen if the additional amount collected is below the annual reimbursement limit for the card.
  • Relevantly, split tender where you partially pay with a gift card, existing credit, VDB voucher etc. and partly charged to your card, are processed by DL as an add/collect and trigger the credit per above.
  • Thus if you anticipate actually buying, say, a $200 DL ticket, you could buy a single $50 gift card (will be reimbursed for $50), then buy the ticket using $50 GC and $150 on your card (the $150 will be reimbursed separately)
eGift Card (eCert) details
  • Delta eGift Cards (eCerts) have been reimbursed in practice, even though technically they do not meet the criteria listed by Amex for reimbursement. The name on the eCerts doesn't matter and need not match your card, but you must purchase using an eligible Amex card and meet the other criteria detailed in this Wiki.
  • Denominations over $50 will not generate the credit. Multiple $50 eCerts will. The smallest denomination available is $50.
  • To order, use this direct link to the eGift cert order page, or navigate via Delta.com>Shop>eGift Certificate.
  • No need to place separate orders using multiple carts/checkouts. By adding multiple certs to one order (e.g., 4 x $50), even though they are in the same cart, the certs will post as separate transactions and still generate a credit for each.
  • eCert purchases may initially authorize (show pending) as ticket purchases before posting to (finalize on) your statement. Multiple-eCert orders may authorize the combined value as a single pending ticket purchase. Don't worry; they'll post later as separate eCert charges in the qualifying amounts.
  • eCerts are generated instantly, but the codes are not valid for use until 72 hours after purchase, so don't order expecting to use them in a pinch.
  • A maximum of three eCerts may be redeemed per online transaction. Splitting a round-trip into two one-ways will allow you to use additional eCerts, but in some cases two one-ways may cost more than a single roundtrip so compare carefully to decide whether using more than 3 certs on a single trip is worthwhile.
  • If purchasing a ticket for more than 1 person, splitting the purchase into a separate transaction for each person would also allow the use of more than 3 certs on a single trip at (usually) no additional cost. However this could have an adverse effect on ability to upgrade, upgrade priority, and other elite benefits, and on the likelihood of being reaccommodated on the same flight in the event of a flight cancellation.
  • There is one recent REPORT of a telephone agent allowing more than three eCerts to be used when purchasing one ticket.
  • eCerts do not expire. Their T&Cs are listed here.
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Old Feb 8, 19, 7:39 am
  #1321  
 
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTG, Hilton Diamond
Posts: 6,656
Originally Posted by fennter View Post
Same. Purchased 4x $50 on 2/1 and still nothing. I've never seen it take an entire week, so I'm getting concerned.
Have the purchase actually posted yet? Mine took nearly a week to actually post the 4x$50 but once posted the credit was pretty quick.
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Old Feb 8, 19, 8:42 am
  #1322  
 
Join Date: Feb 2019
Posts: 7
Originally Posted by Duke787 View Post
Have the purchase actually posted yet? Mine took nearly a week to actually post the 4x$50 but once posted the credit was pretty quick.
Purchased 2/1
Posted 2/5 (dated 2/1)
Still nothing...
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Old Feb 8, 19, 8:56 am
  #1323  
 
Join Date: Feb 2019
Posts: 7
Originally Posted by fennter View Post
Purchased 2/1
Posted 2/5 (dated 2/1)
Still nothing...
Bizarre plot twist to this: Just checked now and the 4x $50 e-gift cards have not been reimbursed, but I used three of them on a $214 flight on 2/6, then paid the remaining $64 with the Platinum card. That $64 just posted as a reimbursement.
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Old Feb 8, 19, 9:14 am
  #1324  
 
Join Date: Feb 2019
Posts: 3
Originally Posted by fennter View Post
Purchased 2/1
Posted 2/5 (dated 2/1)
Still nothing...
Posted 2/1 nothing (assuming this is the one I'm waiting for)
Posted 1/31 reimbursed 2/2

Same exact trend with my wife's Amex Gold
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Old Feb 8, 19, 9:23 am
  #1325  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
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Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 37,682
Originally Posted by fennter View Post
....cards have not been reimbursed, but I used three of them on a $214 flight on 2/6, then paid the remaining $64 with the Platinum card. That $64 just posted as a reimbursement.
This isn't bizarre, it's an indication of how batch processing works. The system looks for all eligible transactions on "a" date. Some are missed. Next day the system looks for all eligible transactions on "a+1" date. It doesn't look again at "a", because that consumes too much processing time. Later, they run a different process that looks at a "range" of dates, and the skipped transactions are detected. This is why they tell us to wait four weeks.
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Old Feb 8, 19, 7:20 pm
  #1326  
 
Join Date: Feb 2019
Posts: 2
Amex Gold:

$50 Delta e-gift card: purchased on Monday (02/04); $50 transaction posted on Tuesday (02/05); $50 deduction from airline fee allowance noticed on Thursday (02/07); $50 reimbursement visible today (02/08) but dated yesterday (02/07). That's a full working week. I recommend patience.

Wash, rinse, repeat for the next $50 Delta e-gift card and then I'm closing this card before my anniversary at the end of the month!
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Old Feb 8, 19, 7:22 pm
  #1327  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Gold, Marriott Titanium, UA Silver, Mobile Passport Unobtanium
Posts: 4,802
Really don't understand why so many newbs keep buying these gift cards in multiple separate transactions, often days apart, when it really isn't necessary.....?
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Old Feb 8, 19, 7:41 pm
  #1328  
 
Join Date: Feb 2019
Posts: 2
Originally Posted by Diplomatico View Post
Really don't understand why so many newbs keep buying these gift cards in multiple separate transactions, often days apart, when it really isn't necessary.....?
I've been doing this for years, thanks. I'd rather waste $50 instead of $100 if something goes wrong/changes in the 12 months' since the last time I used my allowance, especially given I haven't flown on Delta since '07.
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Old Feb 8, 19, 8:42 pm
  #1329  
 
Join Date: Jul 2010
Posts: 312
Originally Posted by Diplomatico View Post
Really don't understand why so many newbs keep buying these gift cards in multiple separate transactions, often days apart, when it really isn't necessary.....?
Care to be more forthcoming? What do you mean?
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Old Feb 8, 19, 8:54 pm
  #1330  
 
Join Date: Jun 2018
Posts: 5
bought 3 x $50 via delta.com (non-mobile). posted on Feb 1st. Still no reimbursement. Longest I've waited
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Old Feb 9, 19, 8:24 am
  #1331  
 
Join Date: Aug 2011
Location: St. Louis, MO
Programs: HHonors Gold, Marriott/SPG Plat Elite, Avis First, Delta FO
Posts: 202
Originally Posted by whynormal View Post
This is my first post but I think I have an interesting data point. I booked tickets with Delta and they posted as 2 transactions at $92.60 & 2 at $96.30. The two transactions for $92.60 were each reimbursed but a $14 balance remains (I.E. the $96 transactions were not reimbursed). Am I right to think that this means airline tickets with a value of less than ~$95 are reimbursing if this is true perhaps it should be added to the Wiki.

I just booked a flight ~$210 using my last remaining 2018 $50 gift card. AMEX just reimbursed the ~$170 for the ticket marking it as a fee. This is quite odd I thought. Has anyone else had tickets get reimbursed?
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Old Feb 9, 19, 9:48 am
  #1332  
mia
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Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
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Originally Posted by fujiteam View Post
.... Has anyone else had tickets get reimbursed?
Yes. Scroll back just a few posts: https://www.flyertalk.com/forum/30754018-post1317.html
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Old Feb 10, 19, 11:12 am
  #1333  
 
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH & HY
Posts: 2,960
I would like to hear that someone has had a successful gift card purchase since February 5th on DL. Everyone else has been having issues since the 31st of January on AA and WN. Datapoints deeply appreciated at this point. Thanks.
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Old Feb 10, 19, 4:51 pm
  #1334  
 
Join Date: Mar 2010
Location: Arlington, VA
Programs: AMEX Platinum; DL DM, 1 MM; HHonors Diamond
Posts: 131
Originally Posted by fujiteam View Post
I just booked a flight ~$210 using my last remaining 2018 $50 gift card. AMEX just reimbursed the ~$170 for the ticket marking it as a fee. This is quite odd I thought. Has anyone else had tickets get reimbursed?
I had the same experience. I booked a flight from DCA-MIA. Total fare was $264. I applied 3 $50 gift cards to reduce the fare to $114. Delta considered this an A/C (Add/Collect) of $114, and Amex reimbused me for this "incidental" expense. I'm not complaining....
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Old Feb 10, 19, 7:58 pm
  #1335  
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Originally Posted by EasternTraveler View Post
I would like to hear that someone has had a successful gift card purchase since February 5th on DL. Everyone else has been having issues since the 31st of January on AA and WN. Datapoints deeply appreciated at this point. Thanks.
It seems the common denominator on AA's transactions that still waiting for credit is purchases made on 1/31.

On this thread for DL, the common denominator date is 2/01.

Isn't that in early January there was / were a long delay on purchases made on certain date(s), like Jan 02 or thereabout? Took 2 or more weeks for the credits to show up.

Even when there is no glitch, it still takes 5 to 6 calendar days to see the credit shows up - usually carries the date of the day before its appearance.

So for purchase made on 2/05, it is still within the usual range of days before the credit shows up.
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