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-   -   Airline fee $250/$200/$100 reimbursement reports: DL only (2015-2019) (https://www.flyertalk.com/forum/american-express-membership-rewards/1739932-airline-fee-250-200-100-reimbursement-reports-dl-only-2015-2019-a.html)

knit-in Jan 26, 18 2:55 pm


Originally Posted by Mountain Trader (Post 29343181)
So this language is on the payment page when one attempts to make an award booking? My question arose from the language on dl.com under EGCs FAQs:
  • Gift Cards may only be redeemed for the cost of air transportation, including taxes, fees, and surcharges imposed on the air transportation. They may not be used for any additional fees (including baggage fees) or for any other products or services (including upgrades, in-flight purchases, premium seating, mileage booster, SkyMiles Cruises, cargo, hotel stays, or car rentals).
My reading was that since by booking an award ticket the pricing is miles plus whatever taxes, fees, and surcharges are imposed on the ticket, the eGC would be usable given the language above.

But this is DL so I double checked-lucky for me!

When you're on the payment page, the option to pay award fees with eCerts is disabled. I lucked out too by checking here first.

Gongzuokuang Jan 26, 18 4:58 pm

I'm trying to figure out how to keep track of these eGift Cards, and how to combine them. I have an idea.

First, a little background. I made the mistake of buy one single $200 cert, expecting the Amex Plat reimbursement. Of course, no joy. So I then bought $50x4 as discussed and confirmed ad nauseam in this thread. So now I have FIVE of these eCerts, and I see that you can use a maximum of THREE per flight.

I was wondering if there was a clever way to get around this. I believe you can buy a ticket, and can then cancel it without penalty within 24 hours. If you buy using a charge card, I'm sure you get a credit. But what happens if you use your eGift card? Does it refund to your wallet? Do funds in your wallet ever expire?

My scheme would be something like this: I could buy a ticket and use three eGifts. Then cancel the ticket within 24 hours. Wait a little, then buy another ticket and use my other two eGifts, and then again cancel the ticket. I'm speculating that I'd then have $400 sitting in my wallet. I could then use it sometime for a single purchase, AND I wouldn't run the risk of losing the certificates.

Thoughts?

JATR4 Jan 26, 18 6:00 pm


Originally Posted by Gongzuokuang (Post 29344030)
I'm trying to figure out how to keep track of these eGift Cards, and how to combine them. I have an idea.

First, a little background. I made the mistake of buy one single $200 cert, expecting the Amex Plat reimbursement. Of course, no joy. So I then bought $50x4 as discussed and confirmed ad nauseam in this thread. So now I have FIVE of these eCerts, and I see that you can use a maximum of THREE per flight.

I was wondering if there was a clever way to get around this. I believe you can buy a ticket, and can then cancel it without penalty within 24 hours. If you buy using a charge card, I'm sure you get a credit. But what happens if you use your eGift card? Does it refund to your wallet? Do funds in your wallet ever expire?

My scheme would be something like this: I could buy a ticket and use three eGifts. Then cancel the ticket within 24 hours. Wait a little, then buy another ticket and use my other two eGifts, and then again cancel the ticket. I'm speculating that I'd then have $400 sitting in my wallet. I could then use it sometime for a single purchase, AND I wouldn't run the risk of losing the certificates.

Thoughts?

Two one-way tickets. Six e-certificates.

pallhedge Jan 27, 18 8:14 am


Originally Posted by Mountain Trader (Post 29343181)
So this language is on the payment page when one attempts to make an award booking? My question arose from the language on dl.com under EGCs FAQs:
  • Gift Cards may only be redeemed for the cost of air transportation, including taxes, fees, and surcharges imposed on the air transportation. They may not be used for any additional fees (including baggage fees) or for any other products or services (including upgrades, in-flight purchases, premium seating, mileage booster, SkyMiles Cruises, cargo, hotel stays, or car rentals).
My reading was that since by booking an award ticket the pricing is miles plus whatever taxes, fees, and surcharges are imposed on the ticket, the eGC would be usable given the language above.

But this is DL so I double checked-lucky for me!

Interesting that the FAQ uses slightly different phrasing than the actual Terms & Conditions:

eGifts and Cards may only be used for the total purchase price of air transportation...
The word "total", missing from the FAQ, is why you can't use GCs for the taxes on an award booking.

RandomBaritone Jan 27, 18 1:50 pm


Originally Posted by Gongzuokuang (Post 29344030)
My scheme would be something like this: I could buy a ticket and use three eGifts. Then cancel the ticket within 24 hours. Wait a little, then buy another ticket and use my other two eGifts, and then again cancel the ticket. I'm speculating that I'd then have $400 sitting in my wallet. I could then use it sometime for a single purchase, AND I wouldn't run the risk of losing the certificates.

Alas, this has been asked and answered many times in the thread: the GCs are returned to you in the same denominations that were originally used to purchase the refunded ticket.

tbsfo Jan 27, 18 4:01 pm

Another positive DP: Purchased 4x$50 GCs on desktop site and was reimbursed a couple days after posting.

Happy Jan 27, 18 5:56 pm


Originally Posted by pallhedge (Post 29345787)
Interesting that the FAQ uses slightly different phrasing than the actual Terms & Conditions:

The word "total", missing from the FAQ, is why you can't use GCs for the taxes on an award booking.

The Grayed out option online tells the story. One can try the phone booking but it has already reported many times the phone agent route does not work either. That same "total" language has been pointed out several weeks ago when the question is once again brought up in this thread.

So I dont understand why people still waste time to comb thru the words in the T&Cs and try to interpret it in the consumer's favor (this comment is not towards you but to the general public here). One can keep interpreting the languages but if DL does not give you the option to pay the taxes and fees towards award tickets, what are you planning to do? escalating it to the management?

We should have info of this in the Wiki, as well as the fact that buying a refundable or cancel a ticket within 24 hours would NOT return the used e-Certs to one's Wallet or to a single e-Cert. The refund is going back to its original form of payment in the EXACT manner you paid. In short, there is NO known way to consolidate these e-Certs until someone tries again and reported the DPs.

Mountain Trader Jan 28, 18 5:44 am


Originally Posted by Happy (Post 29347371)
The Grayed out option online tells the story. One can try the phone booking but it has already reported many times the phone agent route does not work either. That same "total" language has been pointed out several weeks ago when the question is once again brought up in this thread.

So I dont understand why people still waste time to comb thru the words in the T&Cs and try to interpret it in the consumer's favor (this comment is not towards you but to the general public here). One can keep interpreting the languages but if DL does not give you the option to pay the taxes and fees towards award tickets, what are you planning to do? escalating it to the management?

We should have info of this in the Wiki, as well as the fact that buying a refundable or cancel a ticket within 24 hours would NOT return the used e-Certs to one's Wallet or to a single e-Cert. The refund is going back to its original form of payment in the EXACT manner you paid. In short, there is NO known way to consolidate these e-Certs until someone tries again and reported the DPs.

Agree on all points.

ntwrkguy Jan 28, 18 9:05 pm

Nearly $128 fee for Comfort+ posted January 22, still no credit applied...is this considered an "upgrade" that is not an incidental fee? I forget if I've had this credited to me before. I have had the taxes on an award ticket credited though...

gooselee Jan 29, 18 2:09 pm


Originally Posted by Mountain Trader (Post 29343181)
So this language is on the payment page when one attempts to make an award booking? My question arose from the language on dl.com under EGCs FAQs:
  • Gift Cards may only be redeemed for the cost of air transportation, including taxes, fees, and surcharges imposed on the air transportation. They may not be used for any additional fees (including baggage fees) or for any other products or services (including upgrades, in-flight purchases, premium seating, mileage booster, SkyMiles Cruises, cargo, hotel stays, or car rentals).
My reading was that since by booking an award ticket the pricing is miles plus whatever taxes, fees, and surcharges are imposed on the ticket, the eGC would be usable given the language above.

But this is DL so I double checked-lucky for me!


Originally Posted by knit-in (Post 29343593)
When you're on the payment page, the option to pay award fees with eCerts is disabled. I lucked out too by checking here first.

I don't think that's the language on the checkout screen - it's much more direct, as per my previous post. If someone wants just do a dummy booking to anywhere and copy/paste what you see on the payment screen.

Also, I don't understand this "lucked out" claim. Y'all are buying gift certificates with certain rules/restrictions. You pay $50, and you get $50 in credit to use in certain ways on a specific airline. If you don't spend $50 in ordinary airfare on Delta, perhaps buying a Delta gift card for your own use isn't the smartest idea in the world? You could also, y'know, gift that $50 to someone you know.


Originally Posted by RandomBaritone (Post 29346661)
Alas, this has been asked and answered many times in the thread: the GCs are returned to you in the same denominations that were originally used to purchase the refunded ticket.

And with the original expiration date, IIRC.


Originally Posted by Happy (Post 29347371)
The Grayed out option online tells the story. One can try the phone booking but it has already reported many times the phone agent route does not work either. That same "total" language has been pointed out several weeks ago when the question is once again brought up in this thread.

So I dont understand why people still waste time to comb thru the words in the T&Cs and try to interpret it in the consumer's favor (this comment is not towards you but to the general public here). One can keep interpreting the languages but if DL does not give you the option to pay the taxes and fees towards award tickets, what are you planning to do? escalating it to the management?

We should have info of this in the Wiki, as well as the fact that buying a refundable or cancel a ticket within 24 hours would NOT return the used e-Certs to one's Wallet or to a single e-Cert. The refund is going back to its original form of payment in the EXACT manner you paid. In short, there is NO known way to consolidate these e-Certs until someone tries again and reported the DPs.

+100

This thread is all about people exploiting a gap in how DL posts certain charges vs. how Amex reimburses certain charges, and then proceeding to complain about what they can/cannot use eGCs for. Give me a break. If you really don't spend enough $ on DL to make use of a $50 gift certificate, choose another airline from which to claim your fee credit. If you do spend $ on DL, be thankful that you can (for now) convert part of your fee credit into an eGC to use as needed within the T&Cs. Talk about give an inch take a mile...DL/Amex is giving folks a SkyPeso and they're whining about it not being 100k MQMs instead.

gooselee Jan 29, 18 2:13 pm


Originally Posted by ntwrkguy (Post 29351263)
Nearly $128 fee for Comfort+ posted January 22, still no credit applied...is this considered an "upgrade" that is not an incidental fee? I forget if I've had this credited to me before. I have had the taxes on an award ticket credited though...

I'm assuming the $128 was charged separately from your initial fare?

I paid for C+ seats for Mrs. Lee recently and got credited, but that was only $60 or so IIRC.

While DL technically sells C+ as an "upgrade", there is a decent argument that since the seats are in the same physical cabin as regular coach, it's really just a seat assignment fee in the same way as MCE/E+ on AA/UA. Could be worth a call to Amex.

knit-in Jan 29, 18 3:14 pm


Originally Posted by gooselee (Post 29354199)
I don't think that's the language on the checkout screen - it's much more direct, as per my previous post. If someone wants just do a dummy booking to anywhere and copy/paste what you see on the payment screen.

Also, I don't understand this "lucked out" claim.

It's ok, you don't have to understand everything.

You are, however, correct that there is direct language stating that eCerts can't be used for award bookings.

Mountain Trader Jan 30, 18 7:30 am


Originally Posted by gooselee (Post 29354199)

​​​​​​

Also, I don't understand this "lucked out" claim. Y'all are buying gift certificates with certain rules/restrictions. You pay $50, and you get $50 in credit to use in certain ways on a specific airline. If you don't spend $50 in ordinary airfare on Delta, perhaps buying a Delta gift card for your own use isn't the smartest idea in the world? You could also, y'know, gift that $50 to someone you know.


I was lucky to learn through Happy’s response that DL treats the eGCs differently in practice than the T&Cs suggest, all as explained in my posts upthread.

But in this ever-changing world, it is in a way refreshing to see that the quibblng and holier-than-thou lecturing on FT continues at full speed.

mia Jan 30, 18 8:09 am

Moderator caution
 
Please write about American Express products, policies and practices, and not about each other.

ntwrkguy Jan 30, 18 9:22 am


Originally Posted by gooselee (Post 29354220)
I'm assuming the $128 was charged separately from your initial fare?

I paid for C+ seats for Mrs. Lee recently and got credited, but that was only $60 or so IIRC.

While DL technically sells C+ as an "upgrade", there is a decent argument that since the seats are in the same physical cabin as regular coach, it's really just a seat assignment fee in the same way as MCE/E+ on AA/UA. Could be worth a call to Amex.

Yes, it was indeed charged separately and weeks after my initial fare. I will call AMEX today. Thanks.


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