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Pay-with-Points flights. BUSINESS Centurion 50% refund, Platinum 35%, Gold 25%.

Pay-with-Points flights. BUSINESS Centurion 50% refund, Platinum 35%, Gold 25%.

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Old Mar 2, 18, 9:41 am   -   Wikipost
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Last edit by: J.Edward
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Effective as soon as June 1, 2017 the USA Business Platinum airfare Pay-with-Points refund will be reduced to 35%. The effective date of the change will reportedly depend on when the Business Platinum card account was opened. This brings the net value to $0.0153 per point, essentially the same as Chase Sapphire Reserve's Pay-with-Points redemption rate.

USA Business Centurion cardholders will continue to receive a 50% refund. The Centurion version is also broader than the Platinum benefit:

Centurion: beginning October 6, 2016 you will get 50% Membership Rewards® points back when you use the Pay with Points feature for all or part of a flight on any airline. The maximum rebate per calendar year for Centurion members is (_______?)

Platinum: Business Platinum Card Members will receive 5 extra points for every 10 points they redeem for either a First or Business class flight on any airline, or for flights with their selected qualifying airline using Membership Rewards Pay with Points with American Express Travel (50% 35% Airline Bonus). The maximum rebate per calendar year for Business Platinum Card Members is 500,000.

FAQ (Example has been updated to reflect 35% refund

Q1. How does the process work?

A1. Here is an example, buying a $1,000.00 ticket:
  • $1,000 charged to American Express card [Day 1]
  • 100,000 Membership Rewards points redeemed [Day 1]
  • $1,000 credited to American Express card [Day 2]
  • _35,000 Membership Rewards points returned [~a month later]
  • _15,000 Membership Rewards points returned [after 10~14 additional days, IF still eligible for 50% refund]
  • Net: $1,000 ticket for 65,000 points = $0.015+/point [or 50,000 points = $0.02/point IF still eligible for 50% refund.]

Q2. Must the Business Centurion or Platinum card be used to purchase the ticket?

A2. When the benefit was refreshed in October 2016 you could pay with any card linked to the same Membership Rewards account, but it appears this changed in April 2017. (There is not good data because posting of refunds abruptly slowed from a couple of days to several weeks.)


Q3. Will I earn Membership Rewards points on the purchase price?

A3. You will not earn base points, but you may earn bonus points if you pay with a card that awards a bonus for airline ticket purchases, such as Business Platinum, Personal Platinum, Business Rewards Gold, Premier Rewards Gold.


Q4. What happens if I cancel the ticket?

A4. There are mixed reports, but in most examples the cost of the ticket is refunded (a second time) to the card account. In one example American Express refunded the remainder of the points instead.


Q5. Can this benefit be combined with the International Airline Program companion ticket?

A5. One poster was told no, but another was able to do so. IAP sells the first ticket at full price, and collects taxes and fees on the second. Begin reading HERE to understand the successful example. Read forward to at least post 282 to fully understand the arithmetic and tradeoffs versus buying discounted tickets or using mileage awards.
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Old Jul 5, 17, 12:22 am
  #676  
 
Join Date: Oct 2011
Posts: 164
Originally Posted by JATR4 View Post
Which rebate? The cash refund for a points purchase shows up in about 2 days. The points rebate for 35/50% shows up in about one month.
Yea I am aware the 35/50 rebate shows up in a month but just wanted to know if anyone had a datapoint of the rebate showing up if they used the personal platinum to pay instead of the business platinum
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Old Jul 5, 17, 1:36 am
  #677  
 
Join Date: Feb 2000
Posts: 3,806
i used personal plat as payment card. i have biz plat too. 50% rebate posted in 31 days.
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Old Jul 5, 17, 3:41 pm
  #678  
 
Join Date: Jun 2014
Posts: 39
Originally Posted by Colin View Post
i used personal plat as payment card. i have biz plat too. 50% rebate posted in 31 days.
What is the exact date that you booked the ticket? before 6/1 or after?
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Old Jul 5, 17, 7:42 pm
  #679  
 
Join Date: Feb 2000
Posts: 3,806
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Old Jul 5, 17, 9:12 pm
  #680  
 
Join Date: Feb 2012
Posts: 599
I have had Business Platinum since November, so was expecting to get 50% points rebate back on a first-class ticket purchase paid with points on June 3rd.

July 4th rolls around, 31 days later, and I'm given back 35% points. I'll call amex tomorrow about it, since they had confirmed earlier that I will be getting 50% points, but any other data points around this?
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Old Jul 5, 17, 11:38 pm
  #681  
 
Join Date: Oct 2011
Location: North Carolina
Posts: 606
Originally Posted by nomii View Post
I have had Business Platinum since November, so was expecting to get 50% points rebate back on a first-class ticket purchase paid with points on June 3rd.

July 4th rolls around, 31 days later, and I'm given back 35% points. I'll call amex tomorrow about it, since they had confirmed earlier that I will be getting 50% points, but any other data points around this?
Looks like we will have to fight for the 50% bonus. Got a 35% bonus for a 4 Jun purchase. CSR thought it was for my 5 Jul purchase. Had to inform her that the bonus doesn't post until 31 days later.

CSR unaware of grandfathering for cards opened before 1 Jun. CSR forwarding my problem to membership rewards dept. I suspect that will be the case for most of us until they get their act together.
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Old Jul 5, 17, 11:47 pm
  #682  
 
Join Date: Mar 2017
Posts: 73
Question

I also had to call in to get my full 50% rebate, as 35% posted. I'd like to think this is a system glitch at AMEX, but am holding out the possibility a deliberate decision was made to give 35% unless the grandfathered cardholder complains. Most people probably don't keep close track of the points.
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Old Jul 6, 17, 9:01 am
  #683  
 
Join Date: Oct 2011
Location: North Carolina
Posts: 606
I called AMEX this morning and asked for a membership rewards supervisor. She was able to immediately credit my account for the missing 12,462 rewards points.

I have two more bonuses due and I expect to have to call on each one.

If you are missing a portion of the 50% bonus, I recommend talking to a rewards supervisor. Using CHAT is a complete waste of time.
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Old Jul 6, 17, 12:13 pm
  #684  
 
Join Date: Feb 2012
Posts: 599
Originally Posted by nomii View Post
I have had Business Platinum since November, so was expecting to get 50% points rebate back on a first-class ticket purchase paid with points on June 3rd.

July 4th rolls around, 31 days later, and I'm given back 35% points. I'll call amex tomorrow about it, since they had confirmed earlier that I will be getting 50% points, but any other data points around this?
Update - called and got this fixed. Make sure you call (not chat), and in the call just give prompts for "Membership Rewards" or "Benefits" to get to the right person in membership rewards team. Explain the issue, they put you on hold for about 5-10 minutes, and add the extra points.
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Old Jul 10, 17, 6:38 pm
  #685  
 
Join Date: Nov 2007
Location: PHX
Programs: US CP; AA LTG; HH Dia; SPG Plat; Marriott Gold
Posts: 4,273
Originally Posted by mia View Post
$1908 was the total first class fare for two passengers. Each earned (for the outbound flight):

Method: Distance - special fare
EQM: 3002
EQD: 376
Thanks! Pretty lame on the EQD.

Last edited by lkar; Jul 10, 17 at 6:45 pm
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Old Jul 10, 17, 6:44 pm
  #686  
 
Join Date: Nov 2007
Location: PHX
Programs: US CP; AA LTG; HH Dia; SPG Plat; Marriott Gold
Posts: 4,273
Just an additional data point -- the 35 percent instead of 50 percent issue is not fixed as of today at least.

This is going to be a hassle if they don't fix this and I need to call in on every one of these after they post. I would guess they are going to have to get on top of this eventually because this is potentially millions of points they are not properly crediting.
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Old Jul 10, 17, 6:59 pm
  #687  
 
Join Date: Oct 2011
Location: North Carolina
Posts: 606
Originally Posted by JATR4 View Post
I called AMEX this morning and asked for a membership rewards supervisor. She was able to immediately credit my account for the missing 12,462 rewards points.

I have two more bonuses due and I expect to have to call on each one.

If you are missing a portion of the 50% bonus, I recommend talking to a rewards supervisor. Using CHAT is a complete waste of time.
Update on my post. AMEX membership rewards called me today as a follow-up on my additional miles. She stated that they would no longer be able to give points immediately and that the wait would be 10 weeks. Supposedly the extra 15% would post then. Not sure I believe this and plan to call on my next two bonuses if the 50% bonus doesn't post. Was assured that cards opened before 1 June 2017 are grandfathered and will eventually receive the bonus.

If you don't get the proper bonus, call membership rewards at 800-297-2011.

Hopefully, AMEX will get this problem fixed.
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Old Jul 13, 17, 11:05 am
  #688  
 
Join Date: Oct 2011
Location: North Carolina
Posts: 606
Originally Posted by JATR4 View Post
Update on my post. AMEX membership rewards called me today as a follow-up on my additional miles. She stated that they would no longer be able to give points immediately and that the wait would be 10 weeks. Supposedly the extra 15% would post then. Not sure I believe this and plan to call on my next two bonuses if the 50% bonus doesn't post. Was assured that cards opened before 1 June 2017 are grandfathered and will eventually receive the bonus.

If you don't get the proper bonus, call membership rewards at 800-297-2011.

Hopefully, AMEX will get this problem fixed.
Another update.

Just got the extra 15% bonus today which is 8 days after the 35% bonus originally posted.

So, 35% posted 31 days after the MR points purchase and the additional 15% bonus posted eight days later. This may be the way those with the grandfathered 50% bonus will get their points.

Last edited by JATR4; Jul 13, 17 at 4:47 pm
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Old Jul 13, 17, 3:15 pm
  #689  
 
Join Date: Feb 2012
Posts: 599
Received 15% after a week also as mentioned above, no need to call anymore.

Last edited by nomii; Jul 13, 17 at 7:13 pm
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Old Jul 18, 17, 12:50 pm
  #690  
 
Join Date: May 2002
Location: STL
Programs: DL PM, DL SkClub LT, UA Silver, SPG Plat/LT Gold, IHG Spire, HH Gold, Hyatt (insert dumb name)
Posts: 1,720
Just saw this thread after having to call in this morning from being shorted the 15% on a booking that posted Jul 17th. CSR immediately posted the missing points and sounded very aware of the "glitch"

CSR stated that my next booking (which should post around Jul 21st) should automatically credit back the full 50%. Guess who's not holding his breath?
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