Le Club Accor Platinum (via Amex UK) downgraded to Gold?
#1
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Le Club Accor Platinum (via Amex UK) downgraded to Gold?
I get my Le Club Accor Platinum status via my Amex Platinum UK card.
Yesterday I received an email from Accor, telling me that my status had been downgraded to Gold. This seems to have more or less coincided with my Amex Platinum anniversary.
I contacted Amex, who said that this shouldn't have happened and that they will get in touch with them. It's going to take some time until I am upgraded again.
Has this happened to anyone before?
Yesterday I received an email from Accor, telling me that my status had been downgraded to Gold. This seems to have more or less coincided with my Amex Platinum anniversary.
I contacted Amex, who said that this shouldn't have happened and that they will get in touch with them. It's going to take some time until I am upgraded again.
Has this happened to anyone before?
#3
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,008
I get my Le Club Accor Platinum status via my Amex Platinum UK card.
Yesterday I received an email from Accor, telling me that my status had been downgraded to Gold. This seems to have more or less coincided with my Amex Platinum anniversary.
I contacted Amex, who said that this shouldn't have happened and that they will get in touch with them. It's going to take some time until I am upgraded again.
Has this happened to anyone before?
Yesterday I received an email from Accor, telling me that my status had been downgraded to Gold. This seems to have more or less coincided with my Amex Platinum anniversary.
I contacted Amex, who said that this shouldn't have happened and that they will get in touch with them. It's going to take some time until I am upgraded again.
Has this happened to anyone before?
Called them to update/upgrade.
#4
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
#5
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
I have received this response from Accord, which I believe is wrong. Can anyone confirm?
We understand that since you are an American Express Platinum card holder, part of the benefit is a complimentary upgrade to Le Club Accorhotels platinum card.
However, Le Club Accorhotels card status is valid for 365 days as per terms and conditions of the program.
If your cumulated activity still meets the criteria for your current status level, you get to keep the status, or be upgraded if appropriate, for a 12 month period.
Otherwise, your status is adapted to the level that corresponds to your overall activity, in compliance with the status level definitions. In all cases, a new card will be sent to you with the status based on the recalculated amount.
If you carry points over from one year to the next, status level assignment is nonetheless based on the number of hotel nights or points acquired over a consecutive period of 365 days.
As of February 28, 2015 that is, one year after your previous status level assignment, you had not reached the required conditions to obtain the next highest level. The total count of hotel nights and points is refreshed for each new period, which is why you are being informed at this time that you still need to acquire 12928 points or 54 nights to reach Le Club Accorhotels Platinum status.
We sincerely thank you for your loyalty.
We remain at your disposal for further information you may need.
However, Le Club Accorhotels card status is valid for 365 days as per terms and conditions of the program.
If your cumulated activity still meets the criteria for your current status level, you get to keep the status, or be upgraded if appropriate, for a 12 month period.
Otherwise, your status is adapted to the level that corresponds to your overall activity, in compliance with the status level definitions. In all cases, a new card will be sent to you with the status based on the recalculated amount.
If you carry points over from one year to the next, status level assignment is nonetheless based on the number of hotel nights or points acquired over a consecutive period of 365 days.
As of February 28, 2015 that is, one year after your previous status level assignment, you had not reached the required conditions to obtain the next highest level. The total count of hotel nights and points is refreshed for each new period, which is why you are being informed at this time that you still need to acquire 12928 points or 54 nights to reach Le Club Accorhotels Platinum status.
We sincerely thank you for your loyalty.
We remain at your disposal for further information you may need.
#7
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
I'd previously contacted Amex, who said they'd follow up for me. I'm now afraid that may process the upgrade for the wrong Accor account. Unfortunately I have duplicate accounts with different email addresses.
Anyway, I can just wait and see.
#8
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,008
#10
Join Date: Oct 2005
Programs: DL 2MM PM;VSGld;EKGld; HilDia; HrtzPC; AvisPC; PP; AmbPlt; JumeiGld; MeliaPlt; TajPlt; ShangriDia
Posts: 953
Le Club Accor Platinum (via Amex UK) downgraded to Gold?
Every year Accor downgrades my status and I have to call AMEX to reissue back to Accor Platinum