Failed redemption on Cathay Pacific -- whom to contact?
Jan 27, 2015, 8:09 am
#1
Original Poster
Join Date: Jan 2015
Programs: willieedwardcarrington
Posts: 1
Failed redemption on Cathay Pacific -- whom to contact?
Used 290,000 AX miles deposited to CathayPacific in July for trip in March. Booked trip with CP at same time. Checked a few weeks later and was told we were booked. Discovered yesterday that AX miles still in account and no flights booked for me and my wife. Business Class not available anymore. Who should we contact?
Jan 27, 2015, 9:10 pm
#2
Join Date: Aug 2010
Location: BKK
Programs: AA Plat, HH Diamond, SPG Gold
Posts: 2,395
Welcome to FlyerTalk… since your situation appears to involved an AmEx redemption/transfer, I've retitle your post and moved it to the dedicated American Express program forum.
Good luck!
Moderator, Asia Forum
Good luck!
Moderator, Asia Forum
Jan 27, 2015, 10:14 pm
#4
Join Date: Jan 2013
Posts: 225
Used 290,000 AX miles deposited to CathayPacific in July for trip in March. Booked trip with CP at same time. Checked a few weeks later and was told we were booked. Discovered yesterday that AX miles still in account and no flights booked for me and my wife. Business Class not available anymore. Who should we contact?
Offtopic: Short code for Cathay Pacific is CX not CP if I understand correctly there.
Jan 28, 2015, 7:03 am
#5
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953
Welcome to FlyerTalk.
When you arranged the transfer and reserved the seats did you speak with:
Airlines will not issue award tickets until the required miles are in your frequent flyer account. Membership Rewards does not offer instant transfers to Asia Miles. The published terms stipulate that transfers may take "up to" 90 days, but if you initiated the transfer in July 2014 the process would have completed or failed by now.
When you arranged the transfer and reserved the seats did you speak with:
- American Express
- Cathay Pacific (the airline)
- Asia Miles (the frequent flyer program)
Airlines will not issue award tickets until the required miles are in your frequent flyer account. Membership Rewards does not offer instant transfers to Asia Miles. The published terms stipulate that transfers may take "up to" 90 days, but if you initiated the transfer in July 2014 the process would have completed or failed by now.
Jan 28, 2015, 4:34 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
No one. You are SOL.
1. Even you made the transfer request, you still need to see this through.
2. A flight can be booked without paying. The issue is you must have a ticket. The ticket, nor the PNR, is your ultimate proof of reservation.
BTW (OT) - MR (Membership Rewards) are points, not miles.
1. Even you made the transfer request, you still need to see this through.
2. A flight can be booked without paying. The issue is you must have a ticket. The ticket, nor the PNR, is your ultimate proof of reservation.
BTW (OT) - MR (Membership Rewards) are points, not miles.