Jan 24, 2019, 7:51 am
Last edit by: mia
Policy Changes effective March 22, 2019
Source: https://thecenturionlounge.com/info/access/
NOTE: FOR PLATINUM CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Centurion Lounge crowding (2015-2019)
Jan 17, 2015, 10:40 pm
#1
Original Poster
Join Date: Feb 2005
Location: Marin County, California
Programs: Amex Centurion
Posts: 412
Centurion Lounge crowding (2015-2019)
Given that the original plan for the Centurion lounges was to be free for Centurion Cardmembers and paid entry for Platinums, it seems it will soon be one of two choices for Amex:
1. Increase the size of the lounges to handle what seems like an ever more typical over-crowding scenario.
OR
2. Revert back to the original plan of charging Platinums for daily visits.
1. Increase the size of the lounges to handle what seems like an ever more typical over-crowding scenario.
OR
2. Revert back to the original plan of charging Platinums for daily visits.
Jan 18, 2015, 1:07 pm
#2
Join Date: Dec 2011
Location: San Francisco
Programs: Amex MR, SPG Gold, HHonors Gold, AS MVP
Posts: 518
Given that the original plan for the Centurion lounges was to be free for Centurion Cardmembers and paid entry for Platinums, it seems it will soon be one of two choices for Amex:
1. Increase the size of the lounges to handle what seems like an ever more typical over-crowding scenario.
OR
2. Revert back to the original plan of charging Platinums for daily visits.
1. Increase the size of the lounges to handle what seems like an ever more typical over-crowding scenario.
OR
2. Revert back to the original plan of charging Platinums for daily visits.
Jan 18, 2015, 8:28 pm
#3
Join Date: Mar 2010
Location: SNA
Posts: 410
The more they chip away at the AU benefits, the harder it would get to convince people to PAY for an AU unlike most other cards. But yeah, it does seem like something needs to be done.
Jan 18, 2015, 9:18 pm
#4
Original Poster
Join Date: Feb 2005
Location: Marin County, California
Programs: Amex Centurion
Posts: 412
I think they just need to open more of them. Start charging Platinums for entry and I would expect serious attrition in the ranks. I suppose they could split the difference and stop letting AUs in. That would help. When I was in the SFO lounge a few weeks ago I was stunned by how many college-age kids were in there.
Jan 18, 2015, 9:26 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,594
If the Platinum card only had an annual fee of $95 a year, similar to the United Explorer card, then I could perhaps see that.... It would be ridiculous for it to be restricted to two visits when we pay $450/year for the card.
Jan 18, 2015, 9:50 pm
#6
Original Poster
Join Date: Feb 2005
Location: Marin County, California
Programs: Amex Centurion
Posts: 412
The first Centurion lounge opened in Las Vegas in 2013 and was initially pay for entry for any but Centurion Cardmembers. Here's a quote when the Las Vegas lounge first opened:
"Any eligible American Express Cardmember may purchase a one-day Access Key at the Lounge for $50. If you hold a Centurion Card from American Express, or if you received a promotional mailing with an Access Key, access to The Centurion Lounge is complimentary. Purchase of one-day Access Keys is subject to Lounge capacity."
The Platinum Card annual fee was increased to $450 in 2007. Long before the Centurion Clubs were an idea much less a Platinum benefit.
The lounges were never built or intended to have the type of volume they're seeing. Most have reached capacity and are turning people away at peak times.
"Any eligible American Express Cardmember may purchase a one-day Access Key at the Lounge for $50. If you hold a Centurion Card from American Express, or if you received a promotional mailing with an Access Key, access to The Centurion Lounge is complimentary. Purchase of one-day Access Keys is subject to Lounge capacity."
The Platinum Card annual fee was increased to $450 in 2007. Long before the Centurion Clubs were an idea much less a Platinum benefit.
The lounges were never built or intended to have the type of volume they're seeing. Most have reached capacity and are turning people away at peak times.
Jan 18, 2015, 11:36 pm
#7
Join Date: Dec 2011
Location: San Francisco
Programs: Amex MR, SPG Gold, HHonors Gold, AS MVP
Posts: 518
The first Centurion lounge opened in Las Vegas in 2013 and was initially pay for entry for any but Centurion Cardmembers. Here's a quote when the Las Vegas lounge first opened:
"Any eligible American Express Cardmember may purchase a one-day Access Key at the Lounge for $50. If you hold a Centurion Card from American Express, or if you received a promotional mailing with an Access Key, access to The Centurion Lounge is complimentary. Purchase of one-day Access Keys is subject to Lounge capacity."
The Platinum Card annual fee was increased to $450 in 2007. Long before the Centurion Clubs were an idea much less a Platinum benefit.
The lounges were never built or intended to have the type of volume they're seeing. Most have reached capacity and are turning people away at peak times.
"Any eligible American Express Cardmember may purchase a one-day Access Key at the Lounge for $50. If you hold a Centurion Card from American Express, or if you received a promotional mailing with an Access Key, access to The Centurion Lounge is complimentary. Purchase of one-day Access Keys is subject to Lounge capacity."
The Platinum Card annual fee was increased to $450 in 2007. Long before the Centurion Clubs were an idea much less a Platinum benefit.
The lounges were never built or intended to have the type of volume they're seeing. Most have reached capacity and are turning people away at peak times.
Jan 19, 2015, 1:59 am
#8
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
The compounding issue has been the loss of access to Admirals Clubs which represented a fairly important benefit and component of the (what is for me) C$699 annual Plat card fee, C$499 if one tosses in the annual travel credit. I would certainly not welcome a per visit charge levied on Plats unless there was some offset, something like 12 comp visits a year, then charge. Or comp for those Plats who were Charter Members of that card/program, or Plat cardholders who have been members since the 1970s.
Let's face it, hard to criticize the success of these lounges, given the overall mediocracy of most US airline lounges it's not surprising. And remember that most of those using the DFW lounge have had to endure taking the skytrain around DFW to get to D Terminal.
Let's face it, hard to criticize the success of these lounges, given the overall mediocracy of most US airline lounges it's not surprising. And remember that most of those using the DFW lounge have had to endure taking the skytrain around DFW to get to D Terminal.
Jan 21, 2015, 12:59 pm
#9
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Centurion Lounge crowding
Recently spoke with someone who manages the SFO lounge...
Says they have ordered furniture to increase capacity. They've run into issues on days with large conferences in town.
They also turn away pay for day access customers on those days and may add text alerts for crowding.
Said the Vegas lounge avoided turning anyone away during CES with extra furniture added there.
But they still have no process for handling people who are turned away.
For example an ideal recovery would be to offer statement credit for purchase of a day pass for another lounge.
That fell on deaf ears.
Says they have ordered furniture to increase capacity. They've run into issues on days with large conferences in town.
They also turn away pay for day access customers on those days and may add text alerts for crowding.
Said the Vegas lounge avoided turning anyone away during CES with extra furniture added there.
But they still have no process for handling people who are turned away.
For example an ideal recovery would be to offer statement credit for purchase of a day pass for another lounge.
That fell on deaf ears.
Jan 21, 2015, 1:54 pm
#10
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Wirelessly posted (beckoa's BB: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)
Wonder how many folks buy day passes? Saw someone with a clear AMEX given a tour in LAS last week- not sure if they indulged or not.
As for more space- what is above the SFO lounge- room to go up?
Wonder how many folks buy day passes? Saw someone with a clear AMEX given a tour in LAS last week- not sure if they indulged or not.
As for more space- what is above the SFO lounge- room to go up?
Jan 21, 2015, 8:05 pm
#11
Join Date: Dec 2014
Posts: 122
I was at the DFW lounge a week ago and it was absolutely packed. We couldn't find seating with a table to eat our food, it was so crowded. They really need to figure something out to fix this issue, or I'll just drop my Platinum card and switch back to using airline clubs.
Jan 21, 2015, 9:18 pm
#12
Join Date: Apr 2010
Posts: 648
Last DFW and last two LAS same thing....packed with no good seating choices
They are going to need a way to start thinning out the number of people with access (maybe re-introduce some sort of fee for non cents?)
i know i know.....that would be nonsense lol.....i read it
They are going to need a way to start thinning out the number of people with access (maybe re-introduce some sort of fee for non cents?)
i know i know.....that would be nonsense lol.....i read it
Jan 22, 2015, 4:13 am
#13
Join Date: Jan 2005
Location: On a Bridge
Programs: Starwood Residences Owner, AA 1MM, MP Gold, Avis-Hertz PC, Ritz Gold
Posts: 1,072
DFW lounge is atrocious on many levels. Love LGA.
Jan 25, 2015, 9:08 am
#14
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Last DFW and last two LAS same thing....packed with no good seating choices
They are going to need a way to start thinning out the number of people with access (maybe re-introduce some sort of fee for non cents?)
i know i know.....that would be nonsense lol.....i read it
They are going to need a way to start thinning out the number of people with access (maybe re-introduce some sort of fee for non cents?)
i know i know.....that would be nonsense lol.....i read it
Jan 25, 2015, 3:37 pm
#15
Join Date: Apr 2012
Programs: 25 million points to burn!
Posts: 1,522
In DFW now. Crowded, but still able to book a free massage...
