Jan 24, 2019, 7:51 am
Last edit by: mia
Policy Changes effective March 22, 2019
Source: https://thecenturionlounge.com/info/access/
NOTE: FOR PLATINUM CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Centurion Lounge crowding (2015-2019)
Oct 14, 2017, 12:45 pm
#1111
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Greetings from the SEA Studio this Saturday morning!
Plenty of seats. Took me a bit to realize that the peanut butter is likely for the pretzel thins; gluten free brownies were kind of dry I'm afraid. Tasty pinot grigio!
Plenty of seats. Took me a bit to realize that the peanut butter is likely for the pretzel thins; gluten free brownies were kind of dry I'm afraid. Tasty pinot grigio!
Oct 17, 2017, 10:27 am
#1112
Join Date: Oct 2005
Programs: DL 2MM PM;VSGld;EKGld; HilDia; HrtzPC; AvisPC; PP; AmbPlt; JumeiGld; MeliaPlt; TajPlt; ShangriDia
Posts: 953
In those days, Platinum really meant something and pre-computer era, the Frankfurt AMEX staff was happy to provide concierge services to non-German Platinum card holders such as those from the U.S. market. I remember calling them and having them send me a list of their German Platinum card benefits such as hotels and restaurants, which I remember using. Now of course, no Plat service will help cardholders outside their regional market. Ah well...
Oct 17, 2017, 10:30 am
#1113
Join Date: Jun 2005
Location: Charlotte, NC, USA | CLT, formerly LHR & AMS (with just a bit of PSP)
Programs: BAEC Gold, Hilton Diamond, BonVoy Titanium, (soon former) Caesars7*, (former) Wynn Black, HR "Icon"
Posts: 8,172
I would agree that is probably true. Centurion RMs and customer service do reach out to the Centurion Team in other markets. Some might consider this a decent benefit depending on how much you value such services.
Oct 17, 2017, 11:59 am
#1114
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,969
From reading the reviews so far, it is just ripe for overcrowding.
Centurion Card members can invite either two guests or their immediate family to accompany them into the lounge at no charge (being a partner or spouse plus children up to 18 years of age, which could be more than two guests), while Platinum cardholders can invite a maximum of two guests regardless of relation.
Oct 17, 2017, 12:01 pm
#1115
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,074
Oct 17, 2017, 12:03 pm
#1116
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Discussion:
Centurion Lounge new policy 2 guests ONLY (ends exception for immediate family)
The elimination of day passes for Gold, Green, and credit card holders also applies at all Centurion lounges.
Centurion Lounge new policy 2 guests ONLY (ends exception for immediate family)
The elimination of day passes for Gold, Green, and credit card holders also applies at all Centurion lounges.
Oct 17, 2017, 12:30 pm
#1117
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,969
I knew about the day pass elimination, but not the unlimited family members. I guess my "news flash" wasn't all that flashy, now was it?
Oct 17, 2017, 2:22 pm
#1118
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,074
Oct 19, 2017, 3:35 pm
#1119
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Branding Failure
If I were in charge of Amex's branding efforts, I would be putting a call to the new CEO.
Oct 19, 2017, 4:13 pm
#1120
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,074
Yeah, this is getting to the point where it might hurt the Amex brand. They’ve been selling the lounges pretty hard in the Plat ads. Those who sign up primarily for the lounges might feel like they aren’t getting anything like the lounge experience they expected.
Oct 19, 2017, 5:13 pm
#1121
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
The Centurion lounges are the only reason I even have the Plat (both business and personal)… otherwise Citi has a much stronger product with the Prestige and the CSR has made a much bigger splash with the CSR. What both of those lack are premium lounges.
Oct 20, 2017, 8:19 am
#1122
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
What other reason to sign up is there other than the lounges? With Amex's nonexistant travel insurance products and zero bonus spend… what other possible reason is there to have the Plat other than as a shiny metal status symbol.
The Centurion lounges are the only reason I even have the Plat (both business and personal)… otherwise Citi has a much stronger product with the Prestige and the CSR has made a much bigger splash with the CSR. What both of those lack are premium lounges.
The Centurion lounges are the only reason I even have the Plat (both business and personal)… otherwise Citi has a much stronger product with the Prestige and the CSR has made a much bigger splash with the CSR. What both of those lack are premium lounges.
Oct 20, 2017, 8:26 am
#1123
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
If helvetic's question means, what does American Express Platinum offer that isn't also offered by competing cards, CDW would not be a strong answer. Chase provides primary coverage, American Express does not. (This is truly not the right thread for this topic, and the comparisons are readily available in several other threads.)
Oct 20, 2017, 8:30 am
#1124
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
Coverage is secondary unless you pay extra. Other products have primary rental insurance at no additional charge.
I too, only have this card for lounge access and hope to see this improve.
I too, only have this card for lounge access and hope to see this improve.
Oct 20, 2017, 8:52 am
#1125
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
If helvetic's question means, what does American Express Platinum offer that isn't also offered by competing cards, CDW would not be a strong answer. Chase provides primary coverage, American Express does not. (This is truly not the right thread for this topic, and the comparisons are readily available in several other threads.)