Last edit by: mia
Policy Changes effective March 22, 2019
Source: https://thecenturionlounge.com/info/access/
NOTE: FOR PLATINUM CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Members same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a lap infant boarding pass or proof of age
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Members same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a lap infant boarding pass or proof of age
Centurion Lounge crowding (2015-2019)
#1696
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 6,985
Unfortunately, with the present day credit card system, we've set up a situation where everybody is "special" and thus nobody is special.
Regards
#1697
Join Date: Apr 2010
Posts: 648
well i was told a while back that a change was coming that will benefit the Cents......i guess this was it?
#1698
Join Date: Nov 2010
Programs: HH, Asiana club, Elevated, Skymiles, Fairmont President's Club
Posts: 41
insurance, comprehensive travel insurance, less restrictive travel credit, etc. Just mentioning a few of the many benefits. As I said, one of the many Amex Plat benefits happen to be Centurion lounges. ymmv
#1699
Join Date: Nov 2010
Programs: HH, Asiana club, Elevated, Skymiles, Fairmont President's Club
Posts: 41
The $200 airline credit isn't hard to use unless you don't try. Same with the $100 Saks credit. Its free money. People gripe because the AMEX credit isn't a flat $XXX credit on your statement like the $300 CSR travel credit is, but it can be just as powerful if you make an effort.
#1700
Join Date: Nov 2010
Programs: HH, Asiana club, Elevated, Skymiles, Fairmont President's Club
Posts: 41
The $200 airline credit isn't hard to use unless you don't try. Same with the $100 Saks credit. Its free money. People gripe because the AMEX credit isn't a flat $XXX credit on your statement like the $300 CSR travel credit is, but it can be just as powerful if you make an effort.
#1701
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
re: what qualifies as " proof of connecting flight"
At SFO Centurion Lounge, I was told by the desk agent that an onward itinerary showing confirmed seat assignment will suffice. Obviously this is not an official statement of policy, but wanted to pass on what I was told.
At SFO Centurion Lounge, I was told by the desk agent that an onward itinerary showing confirmed seat assignment will suffice. Obviously this is not an official statement of policy, but wanted to pass on what I was told.
#1702
Join Date: Feb 2006
Posts: 1,037
Youd actually be better off under the new rules, as the agents might consider you to be on a layover. But youre likely to see the current 3-hour sign at SFO, which doesnt take layovers into account.
The SFO Centurion is great, but I wouldnt want to hang out there for anything close to 8 hours. Definitely hop on BART.
I arrived 4 hours early and the agent wouldn't budge, which is fine... Rules are rules. However, she asked if it was a connecting flight and I told her I had an earlier boarding pass from Vegas to SFO. She looked at it and verified and said they were treating people that were flying in and out on the same day as if they were on a layover or connecting flight.
I suppose I could have even gone to the lounge even earlier.
She did, however, mention that if I had been flying in, staying overnight, and flying out the next morning that I would not have been able to use the lounge until the next morning.
#1703
Join Date: Nov 2013
Location: PHX, SEA
Programs: DL Silver, Avis President's Club, Hertz President's Circle, Global Entry (Former AA Plt/Gold)
Posts: 4,417
So, this obviously doesn't apply to everyone here, but if you are also flying Delta, the Skyclub access is 'same day' so it can function as an arrivals lounge - worked for me over the weekend in Seattle.
#1704
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Stopped by SFO Centurion today. New rules were in effect and heard people being denied. Problem is, there was still absolutely nowhere to sit. There was a line of people waiting on the lounge side for seats. There were even more people around the kitchen area and even against the railing wall by the bathrooms, standing up eating.
I get it's a Friday, but this is ridiculous. And if a policy is going to restrict usage during off-peak times, it needs to make a noticeable impact during peak times or it's a bad policy.
I get it's a Friday, but this is ridiculous. And if a policy is going to restrict usage during off-peak times, it needs to make a noticeable impact during peak times or it's a bad policy.
#1705
Join Date: Aug 2002
Location: Philadelphia
Programs: Marriott Platinum, Hilton Gold, Hyatt Glob
Posts: 1,743
Im not surprised. The whole effort seemed a bit misdirected to me
#1706
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 6,985
Stopped by SFO Centurion today. New rules were in effect and heard people being denied. Problem is, there was still absolutely nowhere to sit. There was a line of people waiting on the lounge side for seats. There were even more people around the kitchen area and even against the railing wall by the bathrooms, standing up eating.
I get it's a Friday, but this is ridiculous. And if a policy is going to restrict usage during off-peak times, it needs to make a noticeable impact during peak times or it's a bad policy.
I get it's a Friday, but this is ridiculous. And if a policy is going to restrict usage during off-peak times, it needs to make a noticeable impact during peak times or it's a bad policy.
Regards
#1707
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
People have been turned away due to crowding since Day 1. Theres no magic bullet for SFO, where everyone and his third cousin has an Amex Plat.
#1708
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,300
If visiting AMEX SFO, adjust expectations accordingly.
#1709
Original Poster
Join Date: Feb 2005
Location: Marin County, California
Programs: Amex Centurion
Posts: 412
#1710
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009