Last edit by: mia
Policy Changes effective March 22, 2019
Source: https://thecenturionlounge.com/info/access/
NOTE: FOR PLATINUM CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Centurion Lounge crowding (2015-2019)
#1381
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
#1382
Join Date: Sep 2015
Location: SFO
Posts: 3,878
Because that's not the rule or restriction.
#1383
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,603
#1384
Join Date: Sep 2015
Location: SFO
Posts: 3,878
Thanks @FriendlySkies. So restriction hasn't changed.
#1385
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,146
If they don’t make a distinction between staying longer than three hours due to a flight delay or schedule change or simply because you feel like it, they shouldn’t restrict entrance to threee hours before scheduled departure because that figure can change.
The goal is to prevent overcrowding of the lounge, but the manner in which they are attempting to achieve it is not user friendly and potentially unfair. If I arrive 4 hours before my flight’s departure time whether due to leisure, work, or an international layover, why should I not have the same access to the lounge as someone who has their flight delayed by one hour?
Bottomline is that AMEX changed the terms of use of the lounge and it’s no longer as convenient, but it’s still possible to use at one’s convenience.
#1386
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
The goal is to prevent overcrowding of the lounge, but the manner in which they are attempting to achieve it is not user friendly and potentially unfair. If I arrive 4 hours before my flight’s departure time whether due to leisure, work, or an international layover, why should I not have the same access to the lounge as someone who has their flight delayed by one hour?
We understand you don't think the rules should apply to you. If everyone followed your approach, we would be back to the zoo, with nowhere to sit and people standing in corners juggling plates of food. Fortunately most of us acknowledge the social utility of following rules which are designed for broader benefit.
#1387
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,623
I didn’t state this was the rule.
If they don’t make a distinction between staying longer than three hours due to a flight delay or schedule change or simply because you feel like it, they shouldn’t restrict entrance to threee hours before scheduled departure because that figure can change.
The goal is to prevent overcrowding of the lounge, but the manner in which they are attempting to achieve it is not user friendly and potentially unfair. If I arrive 4 hours before my flight’s departure time whether due to leisure, work, or an international layover, why should I not have the same access to the lounge as someone who has their flight delayed by one hour?
Bottomline is that AMEX changed the terms of use of the lounge and it’s no longer as convenient, but it’s still possible to use at one’s convenience.
As annoying as these rules may be, and as someone who has wandered aimlessly trying to find a humble seat in said lounge, we must all recall that this is all about the Fire Marshal. If AX makes an exception here and there, and the lounge happens to be at posted capacity +1, none of us will have a lounge to visit, whether 2 or 20 hours before the flight.
#1388
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,146
Why? Because that's the rule. And it's working - quite a dramatically positive change, in fact.
We understand you don't think the rules should apply to you. If everyone followed your approach, we would be back to the zoo, with nowhere to sit and people standing in corners juggling plates of food. Fortunately most of us acknowledge the social utility of following rules which are designed for broader benefit.
We understand you don't think the rules should apply to you. If everyone followed your approach, we would be back to the zoo, with nowhere to sit and people standing in corners juggling plates of food. Fortunately most of us acknowledge the social utility of following rules which are designed for broader benefit.
AMEX originally created these lounges as a hard product with no entrance restrictions beyond a valid same-day boarding pass. They could be used for arrivals or departures and you could arrive at any time. They allowed access to Centurion, Platinum, and buy-ups from any other AMEX card. Because AMEX provided such a great product and did not increase the lounge size to meet the demand generated by their issuance of Platinum cards, they began to take steps to address over-utilization. First, they limited the number of guests allowed to accompany a cardholder. Second, they removed the ability to buy-up access from standard AMEX cards. Most recently, they fundamentally changed the nature of the lounge utilization by designating them departure access only and with an entrance time-limit based upon flight departure time. They made this most recent change without notify in any form existing cardholders and travelers were only presented with the information after they already reached a lounge. It would have been nice if AMEX notified travelers before they made they change, but they weren't obligated to and they did not.
AMEX instituted a rule that strictly says entrance is restricted to T-3 from departure time. Presenting a boarding pass that meets this requirement doesn't violate the rule. This action allows me access to the lounge and abides by their policies. Not following your ethical code does not mean I don’t think ‘the rules apply to me’. This is where you need to make a distinction in your thinking.
For example, Steve Jobs was on multiple organ replacement lists because he had the means to be present in each of the states for which the lists existed. His means gave him increased agency. Did he violated any rules by doing so? No. Did he violate the ethical code of others? Yes.
Frankly, it is this type of attitude as to why people may refrain from participating here on FlyerTalk. Good day, sir.
Last edited by anteater; Dec 7, 2018 at 11:16 am
#1389
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Presenting a secondary boarding pass does not violate their rules so no, I do abide by the posted rule. Not following your ethical code does not mean I don’t think ‘the rules apply to me’. It’s this type of attitude as to why people likely refrain from participating here on FlyerTalk. Good day, sir.
#1391
Join Date: Dec 2018
Posts: 139
He never said you violated any T&C's. He simply noted that you abused a refund policy to get into a lounge... It's just a weird flex to be pullin to get into a lounge.
#1392
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
#1393
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,146
Let's walk through the logic.
- Denied entry to lounge due to T-3 departure restriction.
- Query agent to ask if changing my travel and presenting a boarding pass that meets the T-3 departure restriction would grant access. Agent approves.
- I book a fully-refundable ticket with a T-2 departure.
Nonetheless, this discussion is digressing and clearly not contributing to the purpose of the thread, so I will not respond further. Have a nice Friday!
#1394
Join Date: Jan 2000
Posts: 3,023
SEA had the sign out yesterday and there were quite a few people milling around in the entry area. I think they were on a waitlist. As a Cent I went straight in and the reserved seating was available. It wasn't too crowded but there was a child infestation. There must have been 9 or 10 3-4 year olds and 4-5 older kids. Not that they don't have a right to be in there but the noise level was certainly elevated.
The DL lounge on the other hand was an Oasis compared to the Cent lounge. Very few people in it. My quick evaluation deduced that the Cent lounge was full of leisure travellers with Plat cards and kids in tow whereas the DL lounge were business travellers.
I guess the DL no guest policy on plat holders really thins the herd.
Maybe Amex and DL should swap locations
The DL lounge on the other hand was an Oasis compared to the Cent lounge. Very few people in it. My quick evaluation deduced that the Cent lounge was full of leisure travellers with Plat cards and kids in tow whereas the DL lounge were business travellers.
I guess the DL no guest policy on plat holders really thins the herd.
Maybe Amex and DL should swap locations
#1395
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,788
The DL lounge on the other hand was an Oasis compared to the Cent lounge. Very few people in it. My quick evaluation deduced that the Cent lounge was full of leisure travellers with Plat cards and kids in tow whereas the DL lounge were business travellers.
I guess the DL no guest policy on plat holders really thins the herd. Maybe Amex and DL should swap locations
I guess the DL no guest policy on plat holders really thins the herd. Maybe Amex and DL should swap locations
I don't even bother going to the Amex lounge at SEA if I'm flying DL.