Jan 24, 2019, 7:51 am
Last edit by: mia
Policy Changes effective March 22, 2019
Source: https://thecenturionlounge.com/info/access/
NOTE: FOR PLATINUM CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Centurion Lounge crowding (2015-2019)
Jan 25, 2015, 7:52 pm
#16
Join Date: Apr 2011
Location: Texas
Posts: 256
And airline clubs have never been packed? Give me a break.
Jan 25, 2015, 11:52 pm
#17
Join Date: Jun 2004
Posts: 3,772
Have there been any reports of turning Cent's away? I would hope that Cent's are always given access, and then Platinum and day-pay guests limited based on capacity.
Jan 26, 2015, 12:21 am
#18
Original Poster
Join Date: Feb 2005
Location: Marin County, California
Programs: Amex Centurion
Posts: 412
Good Question. Not sure how that works. While I have been at the SFO lounge three times, I've seen three scenarios. 1. Close to empty. 2. Full but manageable. 3. Standing Room only...reminded me of a college fraternity party! Although they continued to let all in.
The turn away scenarios have been reported on FT, though I haven't personally witnessed it.
The turn away scenarios have been reported on FT, though I haven't personally witnessed it.
Jan 26, 2015, 6:04 am
#19
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
The day I was turned away from SFO they had someone stationed outside the entrance downstairs simply saying it's completely full.
Jan 26, 2015, 7:32 am
#20
Join Date: Jan 2012
Location: BDL/PVD
Programs: UA, Marriott, Amex
Posts: 226
Did they suggest any other lounges?
The other thing about SFO and many people looking young... is that it is SFO and many people making a ton of money are young...
Jan 26, 2015, 8:24 am
#21
Join Date: Mar 2013
Location: SEA
Posts: 3,951
Pulling complimentary access for Platinums isn't a solution. It's a pipe dream. If Centurion members want a more exclusive lounge, their annual fee is going to need to be more than it is today to cover that.
If Platinums have to pay, you're going to start seeing more cancellations. There's almost nothing left of lounge access on the Platinum card as is. $450 a year for Delta clubs and Priority Pass Select, neither of which include any guests?
Jeez, and to think I'm on the fence right now about keeping my Platinum card + AU.
If Platinums have to pay, you're going to start seeing more cancellations. There's almost nothing left of lounge access on the Platinum card as is. $450 a year for Delta clubs and Priority Pass Select, neither of which include any guests?
Jeez, and to think I'm on the fence right now about keeping my Platinum card + AU.
Jan 26, 2015, 10:23 am
#22
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
These clubs should cut the guests of Plats immediately. LAS and DFW are a gong show a lot of the time.
How shocking. Well, other than most of us expecting it a year ago ...
http://www.flyertalk.com/forum/ameri...ge-las-34.html
Jan 26, 2015, 3:33 pm
#23
Join Date: Sep 2008
Location: Scottsdale, AZ
Programs: AA Exec Plat, Marriott Plat, Priority Club Plat, HHonors Diamond, Avis CC
Posts: 673
I am gonna go out on a limb and say, Cent card holders probably won't get turned away if the lounge is full (nor should they).
Jan 26, 2015, 3:39 pm
#24
Join Date: Jul 2005
Programs: Alaska MVP Gold, Costco Executive Member, Safeway Club Card
Posts: 289
Have you noticed a pattern (day of the week/time) for when the lounge is so full that they turn people away?
Jan 26, 2015, 6:03 pm
#25
Join Date: Dec 2011
Location: San Francisco
Programs: Amex MR, SPG Gold, HHonors Gold, AS MVP
Posts: 518
It's worth it to you to go through security an extra time to visit the SFO Centurion Lounge? (I assume you know that if you are flying on AS out of SFO you do not need to go through security to get to the Centurion Lounge.)
Jan 26, 2015, 6:46 pm
#26
Join Date: Apr 2009
Location: SFO
Programs: UA 1K/MM, AA GLD
Posts: 1,707
Just to correct this, if you're flying AS out of SFO you do need to clear security an extra time. International Terminal Concourse A (where AS flies out of) and International Terminal Concourse G/Terminal 3-Concourse F (where the Centurion lounge is) are not connected airside.
Jan 26, 2015, 7:13 pm
#27
Join Date: Jun 2013
Location: Vancouver
Programs: Amex Centurion
Posts: 150
I was at the DFW lounge a week ago and it was absolutely packed. We couldn't find seating with a table to eat our food, it was so crowded. They really need to figure something out to fix this issue, or I'll just drop my Platinum card and switch back to using airline clubs.
Jan 26, 2015, 7:15 pm
#28
Join Date: Jun 2013
Location: Vancouver
Programs: Amex Centurion
Posts: 150
For those that have expressed concerns about over crowding, what time of day did you go to the lounge? Just curious...
Jan 26, 2015, 8:13 pm
#29
Join Date: Aug 2011
Location: New Jersey
Programs: Delta P, SPG G, Marriott S, Hertz PC
Posts: 1,007
Never had an issue at DFW or LAS in the afternoon, evening or late nights. In fact, loved going to LAS before my redeye out of LAS.
As a platinum card holder, I would be canceling my card if it was not for the card access, even as I would use it 10 times a year, max.
As a platinum card holder, I would be canceling my card if it was not for the card access, even as I would use it 10 times a year, max.
Jan 26, 2015, 8:15 pm
#30
Join Date: Jun 2013
Location: Vancouver
Programs: Amex Centurion
Posts: 150
I have a flight into DFW arriving at around 2:30pm and have 2 hours to use the facilities. Less crowding would be optimal.
