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Centurion Lounge crowding (access limited to 3 hours before flight departure)

Centurion Lounge crowding (access limited to 3 hours before flight departure)

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Old May 27, 19, 12:45 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: mia
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Policy Changes effective March 22, 2019

NOTE: FOR PLATINUM CARD MEMBERS ONLY

The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.

We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.

We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Source: https://thecenturionlounge.com/info/access/
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Old Aug 25, 19, 4:30 pm
  #2041  
 
Join Date: Sep 2011
Posts: 1,232
Originally Posted by bocastephen View Post
How do Business Platinum cardholders pay higher fees? The annual fee is lower for Business vs Personal cards.
Originally Posted by Diplomatico View Post
Business Plat = $595/year.

Personal Plat = $550/year.
And it gets worse.

3 Business Plat Employee cards = $900/year

3 Personal Plat Additional Cards = $175/year
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Old Aug 25, 19, 4:50 pm
  #2042  
 
Join Date: Jul 2010
Posts: 13
Originally Posted by Steve M View Post
You'd also need a favor from both an airline representative and HK Immigration: once you go through transit security to gain access to the Amex lounge, there's no normal way to exit the departures area and be admitted to Hong Kong. You first have to find an airline representative that is willing to take you to Immigration (ostensibly with a good reason why you need to leave the departure area after you entered, which normally would be that you flight was serious delayed and not that you just wanted to use the Amex lounge for luggage storage), plus Immigration has to sign off on it.
I'll update how it goes in Oct. but just for the heck of it as I want to see their reaction when I arrive after 3pm (my connecting flight is at midnight) I'll see if they let me into HKG Centurion. If they are difficult I will try for a quick snack and drinks and leave fast. Will have 3 carry-ons btw me & wife and a decent price I found was roughly $10usd a piece to be held up to 24hrs at the Airport Express train station. Then we can head into city for few hrs. & come back to the lounge in the late evening. Other option is pay $75 each to access Cathay business lounge and visit Centurion later and not leave the airport.
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Old Aug 25, 19, 5:02 pm
  #2043  
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Originally Posted by Diplomatico View Post
Business Plat = $595/year.

Personal Plat = $550/year.
That's not what I was paying for my Business Platinum card - I guess I will check this year's renewal carefully, as it sounds like I might as well have two personal cards.
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Old Aug 25, 19, 6:00 pm
  #2044  
mia
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Originally Posted by bocastephen View Post
That's not what I was paying for my Business Platinum .....
Price change discussion is here:

USA Business Platinum 2019 feature refresh + fee Increase ($595)

The Business and Personal Platinum features have diverged quite a bit, compared to a stretch in which they were nearly identical. I cannot say if Business is worth more to you, but they are not interchangeable.
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Old Aug 25, 19, 6:57 pm
  #2045  
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Originally Posted by gtran26 View Post
I'll update how it goes in Oct. but just for the heck of it as I want to see their reaction when I arrive after 3pm (my connecting flight is at midnight) I'll see if they let me into HKG Centurion.
You don't seem to understand the issue. The problem is not entering the lounge, it's exiting to Hong Kong immigration once you've transferred from arrivals level to departures level. As noted already, there's no way to do that without an escort from an airline employee. IMO it's a very selfish thing to do just so you can access a lounge because you are seriously inconveniencing staff.
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Old Oct 10, 19, 9:29 am
  #2046  
mia
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Moderator action

Half dozen posts transferred to this thread:

Amex [USA] update to Delta cards including Centurion lounge access for Reserve.

The posts may briefly appear in both threads.
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Old Oct 10, 19, 10:28 am
  #2047  
 
Join Date: Jan 2005
Location: San Francisco, California
Programs: Amex Centurion, United Global Services
Posts: 623
Originally Posted by evergrn View Post
But they had at least half a dozen of the nicest tables reserved. Do that many Centurion card members really exist to justify keeping that many tables blocked for them? Based on what I've read about its criteria, it's hard for me to imagine that


Not sure about the other lounges but at SFO it's usually between 0 and 1 tables reserved for Centurions. Most of the time when I go they don't have any available but one of the staffers will find a single somewhere for me or even share a table, which is fine. I don't think I've ever been there and not seen another Centurion cardholder come in. Often they will glare at me like I'm a squatter sitting at their reserved table. Maybe I need to dress better or look more stressed.
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Old Oct 10, 19, 11:49 pm
  #2048  
 
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Originally Posted by DMSFCA View Post

Not sure about the other lounges but at SFO it's usually between 0 and 1 tables reserved for Centurions.
Then it really doesn't make sense for SEA Centurion Lounge to block off that many tables for Centurion.
I've never been to the SFO one, but I presume it's bigger than SEA's.
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Old Oct 14, 19, 1:58 am
  #2049  
 
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Originally Posted by evergrn View Post
Then it really doesn't make sense for SEA Centurion Lounge to block off that many tables for Centurion.
I've never been to the SFO one, but I presume it's bigger than SEA's.
The number of tables reserved at SEA “studio” varies day by day, Amex tracks all our travel activities, they have a pretty good idea how many Cent members might show up at a given day and time, same goes for Plat, their priority is Centurion as it’s what the card was designed for.

Last edited by ZJ3000; Oct 21, 19 at 3:06 am
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Old Oct 14, 19, 10:51 pm
  #2050  
 
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Originally Posted by ZJ3000 View Post
The number of tables reserved at SEA “studio” varies day by day, Amex tracks all our travel activities, they have a pretty good idea how many Cent members might show up at a given day or time, same goes for Plat, their priority is Centurion as it’s what the card was designed for.
Yes, SEA have a few Centurions visit and a handful of regulars from what I am told. I've seen another couple of Centurion customers at the reserved tables there a handful of the times that I've visited. You do normally get looks from the other customers when it is busy, especially when I am in there with my wife (who has Centurion too) and we take up two of the tables with our baby boy and his stroller.
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Old Oct 21, 19, 3:06 pm
  #2051  
 
Join Date: May 2004
Programs: DL Plat, AA Plat
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the only centurion lounges that I have difficulty finding a seat in is the Miami one. That one is so much worse than the rest.
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Old Oct 21, 19, 6:23 pm
  #2052  
 
Join Date: Jan 2000
Posts: 2,548
Was in LAS last Sunday. Usually the Centurion area is empty but this time there was one person seated. My 2 sons and I took a seat to which the guy sitting stated "you know, this area is reserved." Not sure what the appropriate reply should have been but I simply agreed with him and carried on!
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